Job Type
Full-time
Work Type
On-Site
Location
Dubai, UAE
Experience
3 - 5 years
- Oversee daily reservation operations, ensuring accuracy and efficiency in booking processes to enhance guest experience.
- Manage and train a team of reservation agents, providing guidance on best practices for customer service and booking procedures.
- Analyze reservation data and trends to optimize pricing strategies and maximize revenue for the hotel.
- Collaborate with sales and marketing teams to create promotional packages that attract guests and improve occupancy rates.
- Develop and implement standard operating procedures for reservations to maintain consistency and quality in service.
- Handle complex customer inquiries and resolve booking issues promptly to ensure guest satisfaction.
- Monitor and manage overbooking situations, ensuring appropriate communication with guests and staff.
- Utilize reservation software efficiently, ensuring all team members are adequately trained and utilizing the system to its full potential.
- Prepare regular reports on reservation statistics and forecasts to assist management in decision-making.
- Maintain relationships with travel agents and corporate clients to encourage repeat business and foster loyalty.