Set up, maintain, and troubleshoot hardware, software, and network systems in the computer labs.
Install, update, and configure software applications and operating systems.
Ensure printers, scanners, and other peripherals are operational and properly maintained.
Monitor lab usage and enforce university policies regarding proper use of equipment and internet access.
Assist faculty members during labs by ensuring systems are ready and functioning.
Provide basic support to students in using lab software, saving files, and operating lab equipment
Monitor and manage system backups, software licenses, and antivirus protections.
Maintain inventory of lab equipment and software licenses.
Report equipment failures or issues to IT or the relevant department for repair or replacement.
Maintain usage logs and generate regular reports on lab utilization.
Ensure compliance with university IT security, data protection, and health and safety policies.
Support accessibility and inclusive practices in the lab for students with special needs.
Assist in the planning and implementation of upgrades or lab improvements.
Undertake various duties as assigned by HOD/Dean.
Technical Skills
Proficient in Windows and commonly used software
Strong troubleshooting and problem-solving skills.
Solid experience in MAC OS X installation, including Systems Recovery, Backup tools, Hardware maintenance, NLE Software Setup, Blackmagic and Video board familiar, SAN Storages Management, Apple Compatibility with Windows, MAC OS X administration
For applicants to the post of Multi-media Apple lab, it required that candidates must have previous experience in working in Apple lab.
