The key duties and responsibilities of the Customer Happiness Officer include, but are not limited to:

• Serve as the first point of contact for customers (walk-ins, calls, and emails)

• Handle customer inquiries, requests, and complaints in a professional and timely manner

• Ensure a positive and seamless customer experience at all touchpoints

• Maintain accurate records of customer interactions and transactions

• Coordinate with internal departments to resolve customer issues efficiently

• Support front desk and reception activities when required

• Assist in scheduling appointments and managing customer flow

• Prepare reports and updates on customer feedback and service performance

• Ensure compliance with company policies, procedures, and service standards

• Contribute to continuous improvement of customer service processes