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Customer Service Executive

Arenco Real Estate

Job Type

Full-time

Work Type

On-Site

Location

Abu Dhabi, UAE

Experience

1 - 3 years

· Greet customers, complete necessary rental information, offer rates, terms and conditions of rental and obtain customer’s signature while using effective techniques to encourage customers to utilize our value added service.

· Rent out cars on daily weekly and monthly basis to walk in and corporate customers.

· Organizing Fleets for all reservations and walk in clients.

· Check cars physically on daily basis for Physical Conditions, Cleanliness and verify the Fuel Level and Mileage.

· Handling the Reservation online and Email for all walk in and Corporate Customers and arranging the vehicles accordingly.

· Taking care of the Service Due and Repair vehicles and transferring such fleets to workshop for immediate service and repairs.

· Handover the cash collections on a daily basis to the accounts department. Handover during Shift change to be done with all the written information / emails or follow-up.

· Responsible for managing assigned location driver, cleaners and vehicles.

· Responsible for the daily activity of counter and has to maintain files and records and update the same in CMS / ADPS.

· Review rental parameters with all customers to ensure a complete understanding of our rates and service charges.

· Ensure that the return date and time on the rental agreement is accurate.

· Review all charges at the time of vehicle return.

· Prepare the Rental Agreement Folder with all required information.