Key Responsibilities

• Client Interaction & Support
• Serve as the initial contact for all clients, establishing a positive and professional first impression.
• Respond promptly to client calls and emails, addressing their questions and concerns within designated timelines.
• Client Communication & Follow-ups
• Conduct daily follow-ups through calls, emails, or WhatsApp with clients on their ongoing projects, ensuring transparency and timely updates.
• Update client interaction and project status in the company’s CRM or relevant software without fail.
• Order Processing & Actionable Follow-ups
• Act on new order forms received from the team, ensuring immediate processing and alignment with client expectations.
• Actively participate in client strategic planning processes, contributing to tailored solutions and service strategies.
• Report Compilation & Maintenance
• Compile and maintain client-specific reports for performance tracking, project milestones, and service outcomes.
• Regularly update client portfolios to reflect current project statuses and other pertinent information.
• Portfolio Management
• Oversee a client portfolio of approximately 70-80 clients, maintaining strong professional relationships and delivering a high level of customer service.