Job Summary The Customer Service Representative serves as the primary point of contact for customers, providing support, resolving inquiries, and ensuring a positive brand experience. The ideal candidate is a patient communicator, a quick problem-solver, and a dedicated advocate for customer satisfaction.

Key Responsibilities

• Inbound Support: Handle a high volume of incoming inquiries via phone, email, live chat, or social media in a timely and professional manner.

• Problem Resolution: Identify and assess customers' needs to achieve satisfaction; troubleshoot technical or service issues and escalate complex cases to the appropriate department.

• Account Management: Maintain accurate customer records by updating account information and documenting all interactions in the CRM system.

• Product Knowledge: Stay up-to-date on company products, services, and policies to provide accurate information and "up-sell" or "cross-sell" when appropriate.

• Feedback Loop: Collect and report customer feedback to management to help improve internal processes and product offerings.

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