Job Summary The Customer Service Representative serves as the primary point of contact for customers, providing support, resolving inquiries, and ensuring a positive brand experience. The ideal candidate is a patient communicator, a quick problem-solver, and a dedicated advocate for customer satisfaction.Key ResponsibilitiesInbound Support: Handle a high volume of incoming inquiries via phone, email, live chat, or social media in a timely and professional manner.Problem Resolution: Identify and assess customers' needs to achieve satisfaction; troubleshoot technical or service issues and escalate complex cases to the appropriate department.Account Management: Maintain accurate customer records by updating account information and documenting all interactions in the CRM system.Product Knowledge: Stay up-to-date on company products, services, and policies to provide accurate information and "up-sell" or "cross-sell" when appropriate.Feedback Loop: Collect and report customer feedback to management to help improve internal processes and product offerings.

Prepare Arabic foodsManage inventory and stock levels of spices, herbs, and other ingredients, maintaining freshness and quality for all dishes.Plan and develop new recipes while experimenting with regional flavors to enhance the menu offerings.Maintain a clean and organized kitchen space, adhering to health and safety regulations to prevent cross-contamination.