Job Type
Work Type
Location
Experience
1. Order Management:
o Manage the entire order fulfillment process, from receiving customer orders to ensuring payment receipt.
o Ensure lead times are positive and appropriate procedures are followed for rush orders.
2. Coordination and Approvals:
o Collaborate with the Sales team for effective order management.
o Request necessary approvals according to the Limits of Authority (LOA) before delivering orders to customers.
3. Warehouse Coordination:
o Coordinate daily with the warehouse to ensure timely delivery of customer orders.
o Review inventory reports, trucking details, and CBM data for accuracy at the end of each month.
4. Customer Payments and Overdues:
o Monitor customer payments and overdue invoices to prevent account blockages.
5. System Management:
o Regularly update and maintain sales orders on JDE (ERP System).
6. Reporting:
o Generate and share monthly reports with the Business Unit Manager/Sales Manager.
o Create non-conformity reports (NCR) as needed.
7. Customer Relationship Management:
o Build and maintain positive relationships with customers.
o Support the achievement of sales account targets.
8. Sales Metrics and Monitoring:
o Monitor and analyze sales metrics to ensure targets are met.
9. Customer Documentation and Support:
o Issue the invoices to customers regularly.
o Provide COAs (Certificates of Analysis) to customers and sales managers upon request.
10. Finance Collaboration:
o Support the Finance department with customer-related requests.
o Submit the invoices to the Finance team.
11. Logistics Coordination:
o Arrange trucking services in coordination with warehouses.
o Handling the samples (inbound/outbound).
o Follow up the supply chain cycle.
