Respond to patient and customer inquiries via phone, email, chat, or in-person, ensuring timely and accurate resolution.
Handle appointment scheduling, prescription requests, billing queries, and medical record coordination.
Maintain up-to-date knowledge of healthcare services, insurance processes, and patient confidentiality standards (HIPAA or applicable local regulations).
Record and document customer interactions and issues in CRM systems.
Escalate complex or unresolved cases to relevant departments or supervisors.
Provide feedback on customer pain points and suggest service improvements.
Assist with onboarding new patients and provide guidance on navigating healthcare systems or platforms.
