Job Type
Full-time
Work Type
On-Site
Location
Dubai, UAE
Experience
1 - 6 years
- Responding to customer inquiries and resolving complaints in a professional and timely manner.
- Handling and resolving customer escalations or complaints to ensure customer satisfaction.
- Assisting customers with product or service selection and providing recommendations based on their needs.
- Meeting and exceeding individual and team performance targets and key performance indicators (KPIs).
- Maintaining customer records and updating customer information in the database.