Main Duties & Responsibility

Safety and Security

• Notify your manager-supervisor immediately in the event of work-related incidents or any other injuries.
• Discern and rectify hazardous job methods or circumstances and/or relay them to management and security, safety staff.
• Abide by the safety and security directives and processes of the organization and department to guarantee a spotless- secure- and protected atmosphere.
• Adhere to property-specific procedures when confronted with critical situations -for instance- evacuations-medical crises- natural calamities.
• Preserve vigilance concerning unwanted individuals present on property premises.
• Observe the policies and procedures for the secure use and storage of gear, machinery, and tools.
• Utilize the correct gear and apply appropriate lifting techniques when needed to prevent harm.
• Successfully accomplish relevant safety education and gain certifications for executing work assignments.

Key Responsibilities

1. Guest Services:
• Greet guests warmly and professionally upon arrival.
• Answer incoming calls promptly and assist guests with inquiries- requests- and reservations.
• Provide accurate information about hotel facilities- services- and local attractions.
2. Communication:
• Maintain a polite and professional demeanor in all interactions with guests and colleagues.
• Relay messages and information to guests and other hotel departments accurately and promptly.
• Handle guest complaints and concerns with empathy and a commitment to resolving issues.
3. Administrative Duties:
• Perform check-ins and check-outs efficiently, ensuring accurate guest information and billing details.
• Update and maintain guest records in the hotel management system.
• Handle cash transactions and maintain a balanced cash drawer.
4. Coordination:
• Coordinate with other hotel departments to fulfill guest requests and ensure smooth operations.
• Work closely with housekeeping, concierge, and other teams to address guest needs promptly.
5. Problem Resolution:
• Anticipate and address potential challenges to ensure a seamless guest experience.
• Report any maintenance issues or room discrepancies to the appropriate department.

1. Technology:

· Utilize hotel management software and communication systems effectively.

· Operate office equipment, including phones, computers, and fax machines.

2. Security and Compliance:

· Adhere to hotel security and safety procedures.

· Follow all privacy policies and maintain the confidentiality of guest information.

3. Professional Development:

· Stay informed about hotel services, amenities, and local attractions.

· Participate in training programs and meetings as required.