Key Responsibilities:

Collect and document business requirements for Dynamics 365 F&O based on department needs. Configure and customize D365 F&O modules (Finance, Procurement, Projects, and Supply Chain) to support QRCS workflows. Collaborate with internal stakeholders to define project scopes, timelines, and deliverables.

Perform functional testing, identify system issues, and coordinate resolutions.

Provide user training and technical support to internal teams across departments and field offices.

Prepare and maintain detailed documentation for configurations, processes, and customizations.

Coordinate with developers for system integrations with third-party platforms (e.g., fundraising, logistics).

Continuously assess system performance and recommend enhancements aligned with QRCS’s digital transformation goals.

Required Qualifications:

Minimum of 3–5 years of hands-on experience with Microsoft Dynamics 365 F&O implementations. In-depth knowledge of finance, procurement, project, and logistics processes within NGOs or similar organizations. Proven experience in system configuration, module customization, and functional support.

Familiarity with integration tools and techniques (e.g., APIs, Power Platform). Strong analytical, documentation, and communication skills.

Ability to work effectively with cross-functional teams, including finance, operations, and humanitarian field staff.

Preferred Skills: Microsoft Dynamics 365 F&O (Finance, SCM, Projects modules) Business Process Mapping and Gap Analysis SQL and basic report querying Project coordination and stakeholder management End-user support and functional training Data migration and system integration experience.