Oversee and optimize all operational aspects of the Forex business, ensuring seamless execution of trades and transactions, including payment processing and reconciliation.
Develop and implement operational strategies to enhance efficiency, reduce costs, and mitigate risks, including the automation of key processes.
Lead and mentor the operations team, fostering a high-performance culture and providing ongoing training and development opportunities, focusing on regulatory compliance.
Ensure strict adherence to regulatory requirements and industry best practices, including KYC/AML procedures and reporting obligations, especially in the Forex market.
Manage relationships with key stakeholders, including liquidity providers, brokers, and technology vendors, ensuring optimal service delivery.
Monitor and analyze operational performance metrics, identifying areas for improvement and implementing corrective actions, using advanced analytics.
Develop and maintain operational policies and procedures, ensuring they are up-to-date and compliant with all relevant regulations.
Manage and mitigate operational risks, including fraud prevention, system failures, and cybersecurity threats, using advanced risk management techniques.
Oversee the onboarding of new clients and the maintenance of existing client accounts, ensuring a smooth and efficient client experience, focusing on high-net-worth individuals.
Collaborate with other departments, such as sales, marketing, and technology, to achieve overall business objectives, ensuring alignment and efficient workflows.
