-Selecting and purchasing new and replacement hardware and software, when necessary.

-Testing, troubleshooting and modifying information systems so they operate effectively.

-Proven knowledge and experience of delivering technical support services.

-Experience in ITIL processes;

*Service Performance Management

*Critical Issues Management

*Service Level Management

-Strive to deliver results and exceed customer expectations.

-Experience with implementing and maintaining effective data protection services, including security, backups and disaster recovery.

-Experience with hybrid environments including on-premises and cloud services.

-Strong stakeholder management skills.