Key Responsibilities:

• Troubleshooting and Problem-Solving:
• Diagnose and resolve hardware, software, and networking issues.
• Provide timely technical support to end-users.
• System Maintenance:
• Perform regular updates and patches for software and operating systems.
• Maintain and repair IT equipment.
• User Assistance and Training:
• Assist employees in understanding and using technology effectively.
• Provide training on new systems or software as needed.
• Documentation and Reporting:
• Maintain logs of support activities and solutions.
• Document IT processes and configurations.
• Network and Security:
• Support network infrastructure, ensuring uptime and reliability.
• Enforce cyber security measures, including antivirus updates and monitoring.
• Asset Management:
• Track and manage IT assets like laptops, servers, and licenses.
• Assist in procurement and inventory management of IT equipment.