Lead the end-to-end migration of the loyalty platform, covering discovery, planning, integration, data migration, testing, cutover, and stabilization.
Design and execute the migration delivery approach, including sequencing, milestones, governance
Coordinate and manage multiple vendors and ecosystem partners, including the new platform provider and existing technology players.
Lead integration readiness across platforms, APIs, and downstream systems, ensuring alignment with the existing loyalty and rewards infrastructure.
Drive testing phases including SIT, UAT, end-to-end testing, and operational readiness validation.
Manage dependencies, risks, and issues across business, technology, and vendor teams; proactively escalate and resolve blockers.
Orchestrate cutover activities, support go / no-go decisioning, and lead post-go-live hypercare and stabilization.
Provide clear, concise stakeholder communication including status reporting, risk updates, and executive-level readouts
Strong stakeholder and vendor management expertise, with the ability to proactively support cross-functional teams, drive delivery, and contribute as a self-starter and strategic thinker Experience supporting multiple initiatives in parallel is key.
Knowledge and Skills
Bachelor's degree in technology, engineering, business, or a related field.
Strong experience in technical program management / PMO roles, preferably within platform migrations or large-scale system transformations.
Experience with the travel industry/travel platforms (e.g. Amadeus, Sabre, booking.com) is mandatory
Proven experience working in vendor-led, multi-party environments, managing dependencies across internal and external teams.
Exposure to digital platforms, loyalty systems, or rewards ecosystems is preferred.
Solid understanding of system integrations, data migration concepts, and cutover management.
Demonstrated ability to operate as a techno-functional bridge between business, engineering, and vendor teams.
Experience applying project, program, and change management methodologies in complex delivery environments.
Excellent communication skills with the ability to articulate technical and delivery risks clearly to both technical and non-technical audiences.
Exceptional organizational, problem-solving, and delivery ownership skills, with a proven ability to operate under pressure.
