1️⃣ Team Leadership

• Support the Senior Manager in supervising the Government Services team.

• Ensure government relations and application processes are managed efficiently.

• Monitor team performance and ensure requests are completed within agreed timelines (SLAs).

2️⃣ Government Applications Delivery

• Oversee verification and processing of visa applications and official letter requests in line with regulations.

• Manage workflow to maximize efficiency and processing volumes.

• Ensure accurate maintenance of client information in the Free Zone system.

3️⃣ Government Relations

• Represent the organization in meetings and conferences with government entities.

• Act as the primary liaison between the organization and government authorities.

• Handle high-level, key account, and sensitive cases with government bodies.

4️⃣ Government Projects & Strategy

• Review departmental operations and implement process improvements.

• Develop and maintain strong relationships with government officials and policymakers