- Provide instant and accurate support to customers via live chat, addressing inquiries and resolving issues promptly.
- Manage multiple chat conversations simultaneously, maintaining efficiency and providing personalized experiences.
- Proactively identify opportunities to upsell or cross-sell products/services, contributing to revenue generation.
- Continuously seek opportunities to improve chat performance, including response times, issue resolution, and customer satisfaction.
- Document all customer interactions, including issues, resolutions, and feedback, in the CRM system.
- Contribute to a positive team environment by sharing knowledge, assisting colleagues, and offering support.
