Define TASMU 2.0 operational architecture and service management model across capabilities (ITIL-aligned where applicable). 

Establish observability standards: metrics/logs/traces/audits, OpenTelemetry instrumentation, dashboarding, alerting, and anomaly detection. 

Define SLO/SLAs/OLAs, error budgets, and operational KPIs; ensure vendors deliver evidence and meet acceptance gates. 

Design incident management workflows (triage, escalation, RCA), integrate with ITSM, and standardize runbooks/playbooks. 

Define change and release management practices (CAB inputs, deployment rings, canary/rollback, feature flags coordination). 

Establish resiliency and DR requirements: backup/restore patterns, RPO/RTO targets, DR testing cadence, and failover runbooks. 

Define capacity, performance, and availability engineering processes (load testing, scaling policies, GPU/TPU capacity planning). 

Implement security operations integration: SIEM/SOAR alignment, Defender/Sentinel alert routing, vulnerability/patch management SLAs. 

Define FinOps operational controls: tagging standards, showback/chargeback, budgets, anomaly detection, cost optimization playbooks. 

Lead operational readiness and handover: L1/L2/L3 trainiacross ng, reverse-shadowing, SOPs, and post-go-live stabilization plans.