Operational Management

• Oversee day-to-day operations of the security teams across all client sites in Abu Dhabi.
• Ensure deployment is in accordance with contract specifications and PSBD licensing.
• Monitor schedules, attendance, and performance of security guards via control room and site inspections.
• Conduct regular site visits to assess service quality, discipline, and client satisfaction.

Regulatory Compliance (PSBD)

• Ensure full compliance with PSBD rules and guidelines, including licensing, uniforms, training, and documentation.
• Liaise with PSBD officials for audits, inspections, and renewals.
• Keep updated with changes in local laws and regulations and implement them operationally.

Staff Management

• Manage recruitment, onboarding, and training of new security staff in compliance with PSBD requirements.
• Supervise Area Supervisors and Control Room Operators.
• Conduct regular performance evaluations and enforce disciplinary procedures when necessary.
• Coordinate with the HR department for visa, medical, and labor law requirements.

Client Relations

• Serve as the primary point of contact for key clients.
• Handle complaints and resolve operational issues swiftly.
• Conduct regular client meetings to evaluate service delivery and satisfaction.
• Prepare and present monthly performance and incident reports.

Administrative & Reporting

• Maintain accurate operational records including duty rosters, incident reports, and PSBD documentation.
• Develop and implement operational policies and procedures to enhance efficiency.
• Generate weekly/monthly reports on operations, incidents, manpower, and compliance.

Financial Oversight

• Work with the finance team to manage budgets, overtime, and cost controls.
• Optimize resource deployment to ensure profitability of contracts.