Supervises the Operations Quality area of responsibility in line with defined objectives and KPIs
Identifies improvement opportunities, provides consulting, and contributes to enhancing service delivery
Ensures adherence to standards, governance, and effective process execution
Leads and manages direct reports within the area of responsibility
Plans and coordinates team activities to cover all operational stages and respond to all incoming requests
Defines team members objectives, tasks, and responsibilities, providing clear instructions, monitoring, and performance evaluation
Identifies training and development needs, supports professional growth, and implements initiatives for performance improvement, organizational flexibility, diversity, succession planning, coaching, change management, and personal development
