Responsible for the entire Al Futtaim Automotive Services Multibrand Pre-Delivery Inspection (PDI), ensuring PDI activities result in the successful, timely and cost-effective processing of PDI & Accessorizing to guarantee Customer and Stakeholder satisfaction.

What you will do:

Establish and implement Multibrand ASU PDI strategy that leads to Customer-oriented process, Optimized productivity levels, and Cost efficiency for the Al Futtaim Automotive Group.

Establish a PDI competence centre:

• Create the strategic direction of PDI and Customer-oriented process to maximize customer satisfaction, while optimizing cost effectiveness and inventory levels. Drive efficiency and quality through implementation of systems, process and procedures.
• Designs and implements new or improved systems and processes to drive improvement in levels of customer satisfaction.

Stakeholder Management:

• Develops and sustains customer relationships through direct interaction, responsiveness and accountability. Proactively establish and foster the customer relationship through personal communication and involvement and help to identify opportunities for additional business growth, cost optimization and efficient processes.
• To work with the key business owners to ensure projects are run effectively and within timelines and budget. Identify areas of process improvement, develop, implement and measure the outcomes of the new processes. Create and execute end-to-end project plans and revise as appropriate to meet changing needs.

Financials:

• Ensure that the PDI department meets all of its financial performance objectives through the development and implementation of a sound budget and managing cost effectively. Control spend and build a culture of long-term saving on procurement costs.

Process and Procedures:

• Ensure that operational processes and procedures are adjusted according to performance reports in order to drive a consistent process strategy throughout operations focusing on continual improvement.
• Define appropriate metrics and ensure the proper monitoring controls are in place to regularly measure the Facility’s performance measurement plans
• Ensure 5S and Kaizen initiates are implemented and sustained.

People:

• Developing Best in Town Talent through Coaching, and Individual Development Plans and effective Succession Planning