The Professional Services Consultant is an integral part of the services organization and a customer-facing representative of the company. The consultant is responsible for ensuring that the company s products are implemented within a customer s organization in such a way as to meet or exceed a customer s reasonable expectation of the solution s technical and business benefits.

The Professional Services Consultant s role requires a hard-working and enthusiastic person with strong technical and communication skills who is able to establish and maintain trusted technical advisor status. The ability to travel to and work from a customer s own office or site is essential as and when required.

• Maintain sufficient technical capability and current best practice knowledge to be able to implement and operate all of Nexthink s products at an advanced level of competency during a project implementation.
• Install and configure Nexthink in line with the agreed solution design and prepare all relevant technical project deliverables.
• Implement all technical aspects of service delivery to the required standard of quality.
• Educate and empower Nexthink customers to take full advantage of the solution so that it is fully adopted.
• Understand customer requirements to be able to advise and implement a relevant Nexthink solution in line with industry best practices.
• Be committed to customer satisfaction and referenceability.
• Work collaboratively with internal teams (sales, pre-sales, support, product management) and Nexthink partners.
• Seek to continuously improve relevant technical knowledge and skills.
• Contribute to our community forums by posting and publishing articles.