Role Accountabilities

Release Planning and Scheduling

• Support the maintenance of the release calendar by consolidating input from delivery teams, ensuring alignment with release standards.

• Coordinate the execution of release management processes, validating cross team outputs to enable smooth releases.

• Be a spec for projects and epics to execute release and enforce release methodology; ensure required sign offs from Product, Compliance, Engineering, and Operations are documented.

Quality Assurance

• Verify that releases meet defined quality standards and fintech specific compliance requirements by validating test completion and signoffs from QA and security teams.

• Coordinate with testing, product, and operations teams to confirm that compatibility, performance, and system readiness criteria have been met prior to production deployment.

Deployment Oversight

• Monitor deployment activities across lower, prod like (staging/UAT), and production environments, ensuring adherence to runbooks and rollback procedures.

• Collaborate with project/agile teams delivering each release

• Align with IT operations and business operations teams to confirm support readiness and to coordinate post deployment validation activities.

Change Management

• Support the Change Advisory Board (CAB) process by validating deployment and rollback plans and maintaining accurate records of production changes.

Key Performance Indicators (KPIs)

• Release success rate: ≥ 98% of deployments completed without critical incident.

• Deployment lead time: Reduction in time from code complete to production deployment.

• Go/no-go adherence: 100% of production releases follow formal go/no-go process with required approvals.

• Environment uptime (test/staging): ≥ 99% availability during planned testing windows.

• Change compliance: 100% of production changes have documented approval, risk assessment, and rollback plan.

• Release rollback rate: ≤ 2% of releases require rollback.

• Post release defect density: ≤ 1 critical defect per major release from internal development detected within 48 hours post deployment.