Assist the sales team by preparing quotations, sales orders, and invoices.
Manage and update the customer database, ensuring that all information is accurate and up to date.
Coordinate with the procurement team to ensure the availability of machines and parts.
Follow up on pending orders, ensuring timely delivery and addressing any issues that may arise.
Maintain records of sales activities, including customer interactions, inquiries, and sales orders.
Customer Relationship Management:
Respond to customer inquiries via phone, email, or in-person, providing product information and support.
Schedule and coordinate customer meetings, demonstrations, and site visits.
Assist in resolving customer complaints or issues, escalating to the sales manager when necessary.
Provide after-sales support, ensuring customer satisfaction and fostering long-term relationships.
Coordination and Communication:
Liaise with the logistics team to arrange the shipment and delivery of heavy machines.
Coordinate with the finance department to ensure payment terms and conditions are met.
Communicate with manufacturers or suppliers regarding product availability, specifications, and lead times.
Collaborate with the marketing team to support promotional activities and sales campaigns.
Reporting and Analysis:
Prepare and distribute sales reports, analysing sales trends and performance metrics.
Monitor sales targets and assist in developing strategies to achieve them.
Track inventory levels, coordinating with the warehouse team to manage stock effectively.
Provide insights and feedback to the sales team on market trends, customer preferences, and competitive activity.
Work closely with internal departments, including Marketing, Operations, Parts, Service, HR, Finance, Warehouse, and Logistics, to ensure seamless coordination.
Undertake additional job roll-related tasks as necessary to support the company's mission and operations.
Carry out additional tasks as requested by management.
