1. Technical Sales Support

• Understand and explain complex technical products to customers.
• Collaborate with the sales team to identify customer needs and propose tailored solutions.
• Conduct product presentations, demonstrations, and technical workshops.

2. Solution Development

• Analyze client requirements and recommend suitable products or custom solutions.
• Work closely with engineering or R&D teams to adapt products to client specifications.
• Prepare detailed technical proposals, RFQs, and cost estimations.

3. Customer Relationship Management

• Act as a technical liaison between the client and internal departments.
• Build strong, long-term relationships with clients by providing pre-sales and post-sales support.
• Handle customer feedback and resolve any technical issues or concerns.

4. Project Coordination

• Coordinate with project managers and technical teams to ensure smooth execution of contracts.
• Monitor project timelines, technical deliverables, and quality assurance.

5. Market and Product Knowledge

• Stay updated with industry trends, competitor offerings, and emerging technologies.
• Gather feedback from customers to assist in product development or improvement.

6. Documentation & Reporting

• Maintain records of customer interactions, quotes, and sales activity in CRM systems.
• Provide regular reports on sales pipeline, forecasts, and performance metrics.

Key Skills Needed:

• Strong engineering background (mechanical, electrical, or relevant discipline)
• Excellent communication and presentation skills
• Ability to simplify technical concepts for non-technical audiences
• Strong problem-solving and analytical abilities
• Familiarity with CAD, CRM tools, or technical documentation software