Claims Management: Conduct thorough analysis of claims, identifying key issues, and developing strategies for resolution of complex claims and disputes on behalf of the Group or its subsidiaries, ensuring timely and cost-effective outcomes.
Legal Liaison: Collaborate with internal stakeholders, including Legal Director and other relevant persons to ensure alignment with Group’s policies and procedures. Liaise with subcontractors, clients, external law firms, adjusters, and other parties to negotiate settlements or defend claims inside and outside UAE.
Risk Assessment: Identify and assess potential risks associated with claims, providing recommendations for mitigation and management. Develop and implement strategies to minimize claims exposure and reduce liability.
Claims Investigation: Conduct investigations into claims, gathering evidence and documentation to support resolution or defense as well as analyze data and trends to identify potential areas for improvement.
Assistance and Co-ordination: Co-ordinate and provide assistance to the relevant business unit(s) and / or departments for the resolution/settlement of disputes with clients or third parties (whether mutual (amicable) or contentious (courts/arbitration) around the globe protecting business interests of the Group.
Documentation and Record-Keeping: Maintain accurate and detailed records of claims, including documentation related to investigations, decisions, correspondence, and settlements while ensuring compliance with confidentiality obligations, regulatory requirements and the Groups’ other policies.
Communication and Collaboration: Communicate effectively and collaborate with relevant departments(s) or business units, internal stakeholders, claimants, lawyers, risk management professionals and other stakeholders, seeking or providing clear and concise information about claims status and outcomes.
Process Improvement: Continuously monitor and evaluate claims processes, identifying opportunities for improvement and collaborate with internal stakeholders to implement process enhancements and best practices.
Decision-Making: Make informed decisions about claims, determining liability, settlement amounts, and other key factors protecting Group’s interests.
Claims Committee: Manage and be responsible for co-ordination with the claims committee while playing an effective role and participation in relevant committees or forums around the globe.
Research and Opinions: Conduct legal research and draft opinions and / or advice for various departments.
Key Performance Indicators (KPIs): Meet KPI requirements and maintain timeliness and quality of claims resolution and effectiveness in managing claims costs and liability protecting business interests.
Reports & Presentations: Prepare reports, summaries and presentations when required.
Any other task as required by the Legal Department, Management or the Group including any subsidiaries.
