The Senior Coordinator- Reservations & GSA is responsible for assisting in recording, conciliation, and dissemination of all Inbound and local reservation of the company.

Duties and Responsibilities :

• Make booking arrangements for vehicles for guests/customers.

• Respond to queries about customers' respective bookings.

• Maintain records of reservations received for both inbound and outbound bookings.

• Handle inbound reservations from all booking platforms.

• Receive and record bookings from local sources for the global network.

• Update all reservations in the Orion system on a day-to-day basis.

• Reconcile all bookings before the end of each day.

• Prepare outbound booking trends report for the line manager.

• Share and review booking data with RCA.

• Build on the TA/TO/TMC/DMC network of the company.

• Collaborate with Europcar International for GSA promos and marketing support.

• Assist in the evaluation of quality, health & safety, environment, and road traffic safety management systems practiced by the company.

• Perform any relevant additional duties and responsibilities as directed by the immediate superior(s).

Authorities:

• Access to ERP System as per the approved user profile for the position.

• Access to file(s), document(s) and manual(s) within the scope of responsibility.

• Any other authorities delegated by the direct superior or stipulated in any executive directive or in the approved DoA matrix