Execute and oversee functions under WBG Loan Operations providing excellent customer service in line with agreed SLA/TAT.

Maintain end to end ownership for efficient and prompt processing of all loans including origination, maintenance and settlements, reconciliation procedures and availability of adequate controls to avoid and operational risks.

Proactively manage all issues related to systems, housekeeping, internal audit, fraud, AML, Compliance, Business Continuity Management (BCM) and internal controls.

Thorough knowledge of the following Products and Processes: Conventional bilateral loans (Term loans and Revolving loans), Syndication Loans (Agented and Participant deal disbursals and rollovers), Islamic Loans (Tawarruq, Murabaha and Ijarah).

Prioritize and allocate work to offshore teams ensuring timely completion to support the Unit in achieving objectives maintaining end-to-end ownership.

Coordinate with concerned Departments in Branches and Head Office to follow-up on various issues related to the delivery of services, settlements, procedures etc to ensure the completion of work.

Monitor and manage Loans (processing, maintenance and settlement) with strict adherence to Quality, SLA & TAT thereby driving customer satisfaction.

Ensure all related MIS reports (SLA, TAT, Activity report, transaction report, Operations risk, Internal control check list etc) are completed / submitted within stipulated timeline

Respond to customer enquiries and correspond with them to resolve relatively more complex issues and escalate unresolved issues to higher Levels as per the procedures to ensure the timely resolution of the issues to the satisfaction of the customers.