This role serves as the face of the brand and division to the customer, fostering strong relationships that ensure a seamless and engaging Aftersales customer journey. By prioritizing customer engagement, this position plays a crucial role in enhancing customer experience.

What you will do:

• Build long-term relationships with customers to ensure customer retention and loyalty.
• Achieve financial objectives through upselling and discount control to meet monthly revenue targets.
• Actively engage with customers by consulting on their needs and service requirements throughout the entire service process, ensuring vehicles are fixed correctly the first time.
• Coordinate with the Production Team to provide timely progress updates to customers, ensuring they are informed and that on-time delivery commitments are met.
• At the time of vehicle delivery, provide customers with a detailed explanation of all work performed and associated costs, helping them understand the value of services rendered.
• Effectively manage customer complaints to achieve satisfactory resolutions, sustaining and improving Customer Service Value and Net Promoter Scores.
• Ensure active compliance with all Standard Operating Procedures, company policies, and distributor programs to maintain consistency in the customer experience.

Required skills to be successful:

• Proficient in Microsoft Office Suite; knowledge of SAP is preferred.
• Strong customer service skills with the ability to effectively handle customer inquiries and concerns.
• Excellent communication skills, both verbal and written.
• Conversational proficiency in English and basic Arabic.
• Technically adept, with the ability to troubleshoot and resolve issues efficiently.
• Solid understanding of product features and processes related to the position.

About the team:

You will be working in a dynamic, fast-paced environment.