Cash Handling

• Follow the SOP pertaining to cash handling, receiving payment by cash, cheque, credit cards, vouchers, or automatic debits.

• Compute and record transactions ensuring 100% accuracy for all register transactions.

• Count and record the float before trading begins and upon close of trading ensuring accurate cash handling and safe custody of collected cash.

• Prepare daily, weekly, and monthly reports of transactions at the returns & exchange desk to be used for reconciling with the cash till and accounts.

• Ensure accurate reconciliation of transaction records with the cash till and accounts for analyzing sales trends and store performance.

Customer Service

• Greet and welcome customers on arrival at the store, providing shopping tools and catalogues.

• Respond efficiently to customer needs to minimize queues and ensure customers are well attended.

• Handle routine customer complaints promptly and courteously to maximize customer satisfaction.

• Greet and welcome customers at Smaland, explaining the Smaland admission policy professionally.

Returns and Exchange

• Ensure the returns and exchange policy is perceived as generous and the procedure quick and easy.

• Handle returns and exchange issues based on judgment, experience, and authority, making exceptions as needed to retain customers.

• Use information from the Returns & Exchange desk to detect and communicate product faults, safety issues, or transportation problems to management.

• Brief the Duty Manager on complaints requiring management assistance.

Safety and Announcements

• Ensure child safety is the main priority within Smaland, providing a safe environment for children.

• Make announcements and page customers (parents) if issues arise with children in the playroom area.

• Conduct general announcements to customers when necessary.