Customers

• Greet and welcome customers on arrival at Smaland.

• Explain the Smaland admission policy in a friendly and professional manner.

• Ensure child safety is the main priority in Smaland.

• Make announcements and page parents if there are issues with children in the playroom area.

• Handle routine customer complaints promptly and courteously.

• Provide a safe environment for children within the area.

Operational

• Ensure all system procedures are adhered to according to policy/procedure.

• Brief the Duty Manager on complaints that require management assistance.

• Ensure all emergency procedures are adhered to.