We are seeking a highly analytical and customer-focused Executive – Customer Experience & Voice of Customer (VOC) to lead and manage end-to-end customer feedback and survey programs across the organization. The ideal candidate will be responsible for driving customer-centric initiatives through structured feedback collection, advanced data analysis, actionable insights, and cross-functional collaboration. This role requires strong expertise in survey platforms, customer insights, stakeholder management, and executive reporting to support strategic business decisions and continuous improvement initiatives.

Key Responsibilities

• Manage VOC and customer feedback programs across multiple touchpoints

• Design, launch, and manage surveys for customers, tenants, visitors, and employees

• Manage survey platforms such as Qualtrics, Medallia, SurveyMonkey, or similar tools

• Analyze customer feedback data to identify trends, insights, and improvement opportunities

• Track and report key CX metrics including NPS, CSAT, and CES

• Prepare dashboards, reports, and executive presentations.

• Collaborate with cross-functional teams to implement customer experience improvements

• Support data integration, reporting, and continuous enhancement initiatives