As a Relationship Manager – your role is multi-faceted and dynamic. You will spearhead the acquisition of new client relationships within this segment while nurturing and expanding existing ones. Your objectives include meeting revenue targets across Assets, Liabilities, Investments, and Insurance, ensuring exceptional service standards and maximizing client satisfaction. Furthermore, you will uphold strict compliance with UAE Central Bank regulations and anti-money laundering protocols.In this role, you will be responsible for portfolios and serving salaried individuals, earning a specific salary range. This role presents an exciting opportunity to excel in relationship management within our esteemed banking environment.RESPONSIBILITIESServe as the primary point of contact for Priority Banking customers, nurturing relationships and actively supporting business development through client acquisition, account management and collaboration with Product Specialist.Demonstrate expertise in Priority Banking offerings, serving as a trusted advisor to clients, while actively cross-selling products and marketing new services to increase share of wallet.Adhere to operational, sales and anti-mis-selling policies, maintain compliance, KYC and clients profiles, assess risk tolerance, uphold confidentiality, document meetings and promptly report suspicious transactions.Monitor and exceed client satisfaction, cross-sell bank services and stay updated on market trends and maintain open communication as a valuable team player.Pursue self-development through identifying and communicating training needs promptly to the Unit manager for improvement.

Emirates NBD is a market leader across the MENAT (Middle East, North Africa and Türkiye) region with a presence in 13 countries, serving over 20 million customers. The Emirates NBD Group has a total of 853 branches and 4,213 ATMs / SDMs. Emirates NBD is the leading financial services brand in the UAE with a Brand value of USD 3.89 billion. At the bank, we serve our customers and help them realise their financial objectives through a range of banking products and services including retail banking, corporate & institutional banking, Islamic banking, investment banking, private banking, asset management, global markets and treasury, and brokerage operations. We are a key participant in the global digital banking industry, with 97% of all financial transactions and requests conducted outside of our branches. We also operate Liv, the lifestyle digital bank by Emirates NBD. With close to half a million users, it continues to be the fastest-growing digital bank in the region.In line with the UAE Government’s strategy in empowering and developing nationals, Emirates NBD is committed to welcoming the young generation into an innovative, modern and supportive work environment to contribute to the nation's success. We are looking to find the best UAEN talent to join our ENBD familyJob PurposeAs a Customer Care Advisor at Emirates NBD, your role is to provide exceptional customer service, addressing inquiries and concerns, promoting banking products and services, and ensuring overall customer satisfaction while adhering to banking regulations and policies. To provide consistently an excellent service to all customers for their banking needs. The objective is to improve customer profitability and loyalty to the bank through such service.Key Responsibilities:Providing excellent customer service by assisting customers with inquiries, transactions, and problem resolution.Educating customers about banking products and services to meet their financial needs.Identifying sales opportunities and cross-selling banking products, such as loans, credit cards, and investment accounts.Resolving customer complaints and issues in a timely and professional manner.Adhering to banking regulations and procedures to ensure compliance and security.Maintaining a clean and organized work environment within the branch.Collaborating with other team members to achieve branch goals and objectives.Participating in training and development programs to enhance knowledge of banking products, services, and procedures.Upholding a high standard of professionalism and integrity in all interactions with customers and colleagues.

We are a key participant in the global digital banking industry, with 97% of all financial transactions and requests conducted outside of our branches. We also operate Liv, the lifestyle digital bank by Emirates NBD. With close to half a million users, it continues to be the fastest-growing digital bank in the region.JOB PURPOSEBusiness Banking (BB) provides a diverse range of products and services to SME customers. The unit is created to conceptualize, develop and implement a sustainable customer driven segment management system to maximize the Bank’s business from the Non-Individual customers of the Retail Bank. The unit has customer and P&L ownership, using necessary products and channels to service functional needs of customers.As an Asst Manager – Merchant Acquiring you will be responsible for growing the bank’s merchant acquiring portfolio by acquiring and managing small and medium-sized enterprise (SME) merchants. The role focuses on working with a key partner to promote payment acceptance solutions (including but not limited to POS, QR, Tap-to-Phone, and e-commerce) to SME clients, driving digital adoption, increasing transaction volumes, and supporting the bank’s broader SME banking objectivesRESPONSIBILITIESIdentify and onboard SME merchants from targeted sectors, working closely with key partner(s)Promote the bank’s acquiring solutions: POS terminals, QR codes, Tap-to-Phone, payment gatewaysCollaborate with SME Relationship Managers and branch teams to cross-sell acquiring solutions to existing SME banking customersSupport with smooth onboarding and activation of merchant accounts, adhering to compliance and KYC guidelinesDrive merchant activation and increase transaction volumes through regular follow-up, education, and supportConduct market research to identify customer segments with high transaction potentialEnsure accurate and timely reporting of pipeline, sales activity, and merchant performanceResolve merchant issues in coordination with operations and customer support teamsAchieve monthly sales targets and KPIs as defined by the departmentWork with RM, sales and payment solution partner to achieve sales objectives.Market research/ benchmarking to create best in class product offersWork on creating smooth customer journeys with strong service orientation

The RBS MPT unit is a sales channels under RBS (Cards & Personal Loans) catering to the Credit Card, Personal Finance and Bank Account requirements of existing and prospect Emirates NBD customers within UAE. The team’s core responsibility is to sell & increase banks market share of Credit Card, Personal Finance and Account base in line with the Banks overall business strategy. This team is also responsible for bringing new companies to the bank’s approved list of employers and build on these relationships to increase penetration bank’s retail banking products.The unit will also focus on cross selling of other retail banking products when required to increase sales of other bank’s products thus positively affecting the overall sales, revenue and profitability.· Sales of Credit Card, Personal Finance and Bank Accounts in retail banking.· Cross selling of other bank products when required· To act professionally on behalf of the bank for providing details of bank products, services and related processes etc. to customers· To adhere to banks service standards so as to ensure best in class customer service and experience· To follow the laid down policies and procedures of the bank· To report/maintain customer feedback, market pulse and any other data point or process as required by the unit/bank

We are hiring enthusiastic and motivated candidates for following Positions In Dubai : Retail Banking Executive - Personal Loans & Retail Banking Executive - Credit CardClient Acquisition - Identify and attract potential clients for personal loans through various channels.customer service - Provide excellent customer service by addressing client inquiries and resolving issues promptlysales targets - Meet or exceed personal loan sales targets set by the bank.cross selling - Promote additional bank products and services to personal loan clients.Retail Banking Officer - Multi product with Employee banking background Relationship Management - Build and maintain strong relationships with corporate clients and their employees to promote bank products. Client Onboarding - Facilitate the onboarding process for new clients and ensure a seamless experienceSales Targets - Achieve sales targets for multiple banking products by leveraging employee banking relationships.Product Expertise - Provide expert advice on a wide range of banking products, including personal loans, credit cards, savings accounts, and investment products.Customer Service - Deliver exceptional customer service by addressing client needs and resolving any issues promptly.

We are hiring enthusiastic and motivated candidates for following Positions In Dubai : Retail Banking Executive - Personal Loans & Retail Banking Executive - Credit CardClient Acquisition - Identify and attract potential clients for personal loans through various channels.customer service - Provide excellent customer service by addressing client inquiries and resolving issues promptlysales targets - Meet or exceed personal loan sales targets set by the bank.cross selling - Promote additional bank products and services to personal loan clients.Retail Banking Officer - Multi product with Employee banking background Relationship Management - Build and maintain strong relationships with corporate clients and their employees to promote bank products. Client Onboarding - Facilitate the onboarding process for new clients and ensure a seamless experienceSales Targets - Achieve sales targets for multiple banking products by leveraging employee banking relationships.Product Expertise - Provide expert advice on a wide range of banking products, including personal loans, credit cards, savings accounts, and investment products.Customer Service - Deliver exceptional customer service by addressing client needs and resolving any issues promptly.