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Apparel Group Careers

Apparel Group

Apparel Group cemented itself as a leading powerhouse in the fashion and lifestyle industry. The group caters to millions of customers through its 80+ brands across 2,025+ stores in more than 14 countries while employing over 20,000 multicultural staff.

Objective: Ensure that service and store standards are met by providing customers with prompt and friendly service, quality beverages and products.  Support store management in ensuring daily operating procedures are followed by all Team Members during shift Key Responsibility: Financial Excellence Maximize store profitability by tapping different sources of income to increase sales and assist in managing inventory and controlling variable costs.  Provides data for producing daily, weekly, and quarterly financial and operational reports.  Ensure all cash handling procedures are performed in an accurate and consistent manner, and in accordance with company policies and procedure.  Assist store management with accounting and banking responsibilities. Record and is accountable for store funds while running a shift. Train the team on new products and follow up sales performance in different sales channels (dine-in, take out, home delivery, etc.) Guest Obsession Welcome, connect with guests, and build lasting business relationships.  Determine guest needs and suggests appropriate product.  Offer guest demonstrations and samples of product, and encourage guest interaction.  handle guest complaints and escalate cases to senior management if the situation warrants Operational Excellence  assist in placing food and non-food materials requisitions using stock management system Abide to restaurant operating hours based on venue and legal requirements Monitor controllable costs and strive to achieve required financial objectives Build robust partnerships and / or networks with key governmental and business bodies or institutions  Determine daily and weekly staffing needs according to business volume with a focus on productivity aspects Ensure implementation of preventive maintenance routines, and maintaining adequate staffing levels  Periodically assess products performance and recommend new ways to improve current performance, i.e., suggestive selling Follow mechanisms and approaches to optimize the cost elements and maximize the profit margins Conduct communication meetings and debriefs to keep the staff aware of the restaurant performance as well as company updates Follow up cleaning schedules to ensure availing clean and sparkling facilities Maintain the restaurant official documents and staff files in a safe place Follow company regulations in handling daily sales and end of day procedures Resolve employees concerns and ensure to provide positive work environment that boosts team retention and engagement. Keep attrition level to the minimum. People Management Conduct “on the job exposures” to interested candidates and answer queries  Acts as a role model, providing guidance and training to store Team Members on all performance expectations. Ensure all restaurant team members are certified as per brand guidelines Provide encouragement and support to staff to enhance the right working environment  Compliance  Ensure compliance with company policies and procedures (including health and safety policy), local rules and regulations Recommend policies updates Clean Shaven & Grooming Policy Adherence Follow Cleaning procedure at store level  

Posted 4 months ago

POSITION OBJECTIVE A restaurant manager’s primary role is to manage and control the day to day restaurant operations Key Responsibilities- Ensure that FOH and BOH staffs are familiar with the day’s requirement.- Ensure training of all staff is done prior to restaurant opening and whenever needed to maintain excellence of operation standards.- Responsible for coordination with all related parties during the Pre-opening Phase of the restaurant to ensure that the Opening Date is reached with full readiness of entire aspects of staffing, training, stocking, menu, budgets, Marketing Plan, and all other aspects of operations.- Ensure that all staff is treated fairly and with commonly accepted courtesy.- Ensure that time tables, leave roasters and attendance registers are up-to-date.- Coordinate with the executive chef and bartender for new menus as needed and to create a wide variety of new dishes and beverage list.- Ensure that all communications between restaurant and kitchen run smoothly.- Ensure that all purchased order have been delivered and stored.- Responsible for the Profit and loss statement of the restaurant.- Responsible for achieving set revenues and sales targets for the entire operation of the restaurant on both Floors.- Managing the prompt efficient and courteous serving of food and beverage in the restaurant.- Schedules working hours of all Service staff, taking into consideration volume of expected business (Reservations and timetables) and ensure that attendance registers are kept daily and that any absenteeism is immediately brought to the attention of the HR.- Ensure that all staffs are under control are fully informed in respect of disciplinary procedures, the handling of grievances, etc.- Ordering supplies and to ensure that all stocks are ordered to the correct quantities, quality and price.- Managing all administration procedure and ensure that all documents are sent to the appropriate accounts department immediately for processing.- Ensure that expenses are within budget limits.- Managing the Tips division.- Control and manage the monthly inventory.- Managing the day to day function of all restaurant employees, facilities, daily stock checks/stock takes and sales.- Ensure that all stocks are being kept securely and under the correct conditions applicable to each type of commodity stored- Managing the daily briefing with the staff to ensure smooth running of the service sequences- Hold weekly meetings with the Managing Partner to ensure that operation is going as it should and to ensure that any special arrangements are properly communicated.- Responsible for the PR and Marketing activities and communication in order to maximize exposure, footfall and sales revenues of both levels of Restaurant.- Generate weekly, monthly and quarterly reports on all aspects of the restaurant operations, including but not limited to budgets, cost breakdowns and sales breakdowns (per food categories, customer profile, menu items, days of the week, etc) Health, Safety and Security- Maintain the required standard of operational hygiene according to cleaning rotas at all times.- Be aware of the Restaurant policies and procedures relating to health, hygiene, and fire life safety and ensure your direct reports do the same.- Familiarize with emergency exits and evacuation procedures. Financial Management- To achieve the budget by monitoring and controlling the departmental operations, considering restaurant and expenditure.- On an ongoing basis, control and analyze departmental costs to ensure performance against budget;implementing corrective measures where necessary to produce positive business results. General:- Comply with the company's corporate code of conduct.- Familiarize yourself with the company values and model desired behaviors.- Perform tasks as directed by the Management in pursuit of the achievement of business goals.

Posted 4 months ago

Position Objective: The Sales Associate is responsible for representing the brand by maximizing sales and delivering exceptional customer service. This role involves maintaining store standards, supporting visual merchandising, and assisting in the overall retail experience while adhering to operational duties as assigned by the Store Manager or Assistant Store Manager. Key Responsibility: Customer Service: Greet customers and assist them in selecting products that meet their needs. Convert window shoppers into buyers through proactive engagement. Promote the company's loyalty program to encourage repeat sales. Deliver top-tier customer service by following the company’s GUEST model (Greet, Understand, Explain, Sell, Thank). Stay informed about various brands within the group to offer effective suggestions and cross-selling opportunities. Educate customers on product features, benefits, materials, and care instructions. Grooming / Attitude / Knowledge: Always present a well-groomed and professional appearance. Be flexible and available to work extended hours during peak sales periods. Stay up-to-date on product knowledge to minimize stock loss and provide accurate recommendations. Merchandising: Ensure products are displayed in an attractive manner according to store layout standards. Adhere to visual merchandising (VM) guidelines and stock management protocols, especially for clearance items. Record and maintain accurate inventory records for incoming and outgoing stock. Upsell and cross-sell products to increase sales opportunities.  Maintain strong knowledge of product inventory and promotions to communicate effectively with customers. Process: Efficiently operate the Point of Sale (POS) system for billing and transactions. Balance the cash till at the start and end of shifts. Accurately process payments through cash, credit cards, vouchers, or automatic debits. Issue receipts, refunds, and change to customers correctly. Maintain vigilance regarding store security and ensure all loss prevention policies are followed. Replenish and re-merchandise stock on the sales floor to ensure product availability at all times. Desired Qualification: The ideal Sales Associate in a retail company should have a bachelor’s degree with effective communication and interpersonal skills in order to contribute to a welcoming customer experience, previous experience in a sales role is preferred.

Posted 4 months ago

Position Objective: Supporting the overall operations of the store and ensuring a seamless customer experience. This position involves assisting the Store Manager in various managerial tasks and taking charge in their absence. The Assistant Store Manager is responsible for overseeing daily operations, managing staff, achieving sales targets, and maintaining a high level of customer satisfaction.  Key Responsibility: Sales and Customer Focus: Consider the needs of the customers at all times Implements a high standard of customer focus within the store Leads by example in all aspects of customer service Actively seeks ways to achieve or exceed shop sales targets Ensures all members of team have an understanding of KPIs and targets to be achieved Ensures any promotional offers, regarding stock, are implemented within the store Implement strategies effectively to drive sales in the store Store Administration: Regularly audits own store administration and resolve any issues Implements, within own store, any changes in administration procedure positively and effectively Collaborate with the Store Manager to set and achieve sales targets. Monitor sales performance and analyze key performance indicators (KPIs). Implement sales strategies to maximize revenue and meet business goals. Oversee inventory control and merchandising to optimize product availability. Ensure accurate stock levels through regular stock checks and replenishment. Ensure that the store layout and presentation align with brand standards. Presentation and Management: To ensure store has the correct stock package and required stock levels to maximize sales potential Ensures high standard of visual merchandising and maintenance amongst all staff Effectively communicates any changes in stock or store layout to all members of the team Ensure that each member follow the retail standard Maintaining the back store operation and replenishment of the merchandise Staffing & Team Performance Management: Monitors/ Manages schedules for salesperson work hours, vacations and days off Resolves salesperson complaint and concerns and provides ongoing performance feedback, counsels salesperson when necessary Encourage full participation of salesperson in creating store goals and developing plans Ensures store portrays the company image in all aspects of personal presentation and adheres to the company dress code as laid out by the Company Maintain the leave of the staff Security: Ensures security procedures are adhered to throughout the store. Maintains a high standard of security awareness, regarding stock and money, within store. Other Job Deliverables: Carry out corrective action / progressive discipline as necessary Demonstrate dependability, reliability and punctuality. Maintain strict confidence of all employee and employment-related information. Demonstrate the highest level of integrity and ethics in all the decision-making process. Desired Experience: The ideal Assistant Store Manager in a retail company should have 3+ years of progressive experience in customer centric role with strong management experience, leadership skills and problem-solving skills. Proven success in enhancing customer engagement, and achieving & exceeding sales KPI targets for stores. A bachelor's degree in business administration, retail management, or a related field is preferred.

Posted 4 months ago

Position Objective: The Sales Associate is responsible for representing the brand by maximizing sales and delivering exceptional customer service. This role involves maintaining store standards, supporting visual merchandising, and assisting in the overall retail experience while adhering to operational duties as assigned by the Store Manager or Assistant Store Manager. Key Responsibility: Customer Service: Greet customers and assist them in selecting products that meet their needs. Convert window shoppers into buyers through proactive engagement. Promote the company's loyalty program to encourage repeat sales. Deliver top-tier customer service by following the company’s GUEST model (Greet, Understand, Explain, Sell, Thank). Stay informed about various brands within the group to offer effective suggestions and cross-selling opportunities. Educate customers on product features, benefits, materials, and care instructions. Grooming / Attitude / Knowledge: Always present a well-groomed and professional appearance. Be flexible and available to work extended hours during peak sales periods. Stay up-to-date on product knowledge to minimize stock loss and provide accurate recommendations. Merchandising: Ensure products are displayed in an attractive manner according to store layout standards. Adhere to visual merchandising (VM) guidelines and stock management protocols, especially for clearance items. Record and maintain accurate inventory records for incoming and outgoing stock. Upsell and cross-sell products to increase sales opportunities.  Maintain strong knowledge of product inventory and promotions to communicate effectively with customers. Process: Efficiently operate the Point of Sale (POS) system for billing and transactions. Balance the cash till at the start and end of shifts. Accurately process payments through cash, credit cards, vouchers, or automatic debits. Issue receipts, refunds, and change to customers correctly. Maintain vigilance regarding store security and ensure all loss prevention policies are followed. Replenish and re-merchandise stock on the sales floor to ensure product availability at all times. Desired Qualification: The ideal Sales Associate in a retail company should have a bachelor’s degree with effective communication and interpersonal skills in order to contribute to a welcoming customer experience, previous experience in a sales role is preferred.

Posted 4 months ago

Position Objective: Enhancing the overall shopping experience for customers by creating visually appealing and aesthetically pleasing displays for a store or a large department within the store. Working closely with the senior visual merchandisers team you will assist in implementing and maintaining the store's visual standards to drive sales and brand image for a small store or a department within a store. Key Responsibility: Brand Image Collaborate with maintenance and cleaning staff to uphold the visual standards of a small store or a department within a store. Provide guidance and training to store staff on maintaining visual standards and ensuring a cohesive brand image. Propose changes to improve the overall shopping experience and maximize sales potential. Make recommendations for improvements based on customer feedback and sales data. Communicate any deviations or challenges to the Visual Merchandiser for resolution. Ensure that the brand identity and presentation standards in both windows and in-store are achieved consistently by creating eye catching displays whilst incorporating commercial sales opportunities. Implements the brand specific visual merchandising standards. Coordinating store display in line with brand guidelines and strategy. Developing floor plans and maximize visual impact. Arranges merchandise, signage, fixtures and in-store layout guide. Taking Photograph in every change done in the merchandise display. Make use of creative lighting for windows. Maximizing placement of new lines, re-merchandising the store when new trends build. Creates layout of the store according to its categories. Ensures proper merchandising of the items. Collect review and feedback of the merchandise. Other Responsibilities Working with senior Visual Merchandising team and sales team to achieve commercial goals. Involve in Pre-Opening of the stores and timely visit to ensure that brand’s standard is properly implemented and followed. Conduct research of the current market trends and lifestyle. Desired Experience: The ideal candidate should have 1-2 years of previous experience in a retail environment, preferably in a visual merchandising or sales role, is essential. This background helps in understanding store operations, customer behavior, and how visual displays can influence purchasing decisions. Additionally, around 6 months – 1 year direct experience assisting in visual merchandising tasks, such as setting up displays, following planograms, and maintaining store aesthetics, is highly valuable

Posted 4 months ago

POSITION OBJECTIVE A restaurant manager’s primary role is to manage and control the day to day restaurant operations Key Responsibilities- Ensure that FOH and BOH staffs are familiar with the day’s requirement.- Ensure training of all staff is done prior to restaurant opening and whenever needed to maintain excellence of operation standards.- Responsible for coordination with all related parties during the Pre-opening Phase of the restaurant to ensure that the Opening Date is reached with full readiness of entire aspects of staffing, training, stocking, menu, budgets, Marketing Plan, and all other aspects of operations.- Ensure that all staff is treated fairly and with commonly accepted courtesy.- Ensure that time tables, leave roasters and attendance registers are up-to-date.- Coordinate with the executive chef and bartender for new menus as needed and to create a wide variety of new dishes and beverage list.- Ensure that all communications between restaurant and kitchen run smoothly.- Ensure that all purchased order have been delivered and stored.- Responsible for the Profit and loss statement of the restaurant.- Responsible for achieving set revenues and sales targets for the entire operation of the restaurant on both Floors.- Managing the prompt efficient and courteous serving of food and beverage in the restaurant.- Schedules working hours of all Service staff, taking into consideration volume of expected business (Reservations and timetables) and ensure that attendance registers are kept daily and that any absenteeism is immediately brought to the attention of the HR.- Ensure that all staffs are under control are fully informed in respect of disciplinary procedures, the handling of grievances, etc.- Ordering supplies and to ensure that all stocks are ordered to the correct quantities, quality and price.- Managing all administration procedure and ensure that all documents are sent to the appropriate accounts department immediately for processing.- Ensure that expenses are within budget limits.- Managing the Tips division.- Control and manage the monthly inventory.- Managing the day to day function of all restaurant employees, facilities, daily stock checks/stock takes and sales.- Ensure that all stocks are being kept securely and under the correct conditions applicable to each type of commodity stored- Managing the daily briefing with the staff to ensure smooth running of the service sequences- Hold weekly meetings with the Managing Partner to ensure that operation is going as it should and to ensure that any special arrangements are properly communicated.- Responsible for the PR and Marketing activities and communication in order to maximize exposure, footfall and sales revenues of both levels of Restaurant.- Generate weekly, monthly and quarterly reports on all aspects of the restaurant operations, including but not limited to budgets, cost breakdowns and sales breakdowns (per food categories, customer profile, menu items, days of the week, etc) Health, Safety and Security- Maintain the required standard of operational hygiene according to cleaning rotas at all times.- Be aware of the Restaurant policies and procedures relating to health, hygiene, and fire life safety and ensure your direct reports do the same.- Familiarize with emergency exits and evacuation procedures. Financial Management- To achieve the budget by monitoring and controlling the departmental operations, considering restaurant and expenditure.- On an ongoing basis, control and analyze departmental costs to ensure performance against budget;implementing corrective measures where necessary to produce positive business results. General:- Comply with the company's corporate code of conduct.- Familiarize yourself with the company values and model desired behaviors.- Perform tasks as directed by the Management in pursuit of the achievement of business goals. 

Posted 4 months ago

POSITION OBJECTIVE The position is responsible to ensure that the products appear in the right store at the right time and in  right quantity Key Responsibilities - Prepare Retail Pro reports, Sell Thru and other merchandising reports such as consolidation sheet and product breakdown reports - Liaise with stores / logistics & warehouse department to ensure product supply meets demand - Analyze every aspect of the best and worst sellers (for example, the best selling price points, colors or styles) - Analyzing previous season's sales and reporting on the current season's lines - Optimize the volume and profitability of product categories - Gather information relating to customer reaction towards the products - Coordinate with buying team on product issues (orders, repeats, damages etc.) and assist in range planning, sales analysis and deliveries - Preparation of merchandise plans and other Information required for product range presentations and reviews for the buyers / brand manager - Report competition’s offerings and analyzing opportunities to the Brand team - Skillfully manages processing of various retail pro reports and invoices - Ensure the accurate and timely preparation of all necessary reports and records - Ensures strict confidentiality in maintaining all the documents entrusted - Working closely with the Merchandise Planning team on the product range, planning to maximize commercial opportunities for products, as well as getting the right product mix in the business at sub category/price point level

Posted 5 months ago

To conduct reviews of operations, functions, finances, management, and compliance within the company that will enable it to drive forward in achieving its mission and vision. To work in co-ordination with Internal Audit Head and overlook function of Operational and Functional Audit. Responsibility: Risk Assessment Identifying and analyzing risks to the achievement of objectives, ensuring that the organization understands the risks it faces and takes steps to address them Identifying significant risks (financial, operational, compliance) Assessing the likelihood and impact of each risk Determining risk mitigation strategies Ensuring that new or emerging risks are regularly reviewed Control Activities The actual policies and procedures are implemented to mitigate risks and achieve objectives. Information and Communication Ensuring the right information flows through the organization, so employees can perform their duties effectively and decisions are based on accurate data. Clear communication of policies, procedures, and responsibilities to all levels of the organization. Timely dissemination of relevant information to management for decision-making. Monitoring Activities Regular assessments of the internal control system to ensure it remains effective and aligned with the organization's objectives. Ongoing monitoring of day-to-day activities (e.g., reconciliations, reviews). Periodic internal and external audits to assess the effectiveness of controls. Tracking and addressing any identified issues or weaknesses promptly. Continuous improvement of internal controls based on audit results or process reviews. Compliance with Laws and Regulations Ensuring the organization adheres to applicable laws, regulations, and internal policies, particularly in areas such as finance, health and safety, data protection, and environmental standards. Regular updates and training on compliance requirements. Compliance audits and assessments. Policies and procedures to prevent legal violations and regulatory breaches. Regularly monitoring changes in laws and regulations to keep controls updated. Operational Efficiency and Effectiveness Ensuring that operations are performed efficiently and that resources are used in an optimal manner to achieve the organization’s goals. Streamlining processes to reduce redundancies and inefficiencies. Identifying areas where processes could be automated for greater efficiency. Regularly Reviews of Departments MIS to make sure completion of KPI’s on timely manner. Qualification: An ideal Manager – Internal Audit should have At least 7 to 9 years of experience in internal audit or related roles such as external audit, risk management, or compliance with Strong analytical, problem-solving, and critical-thinking skills.

Posted 5 months ago

Objective: The Senior Executive - Learning and Development is responsible for leading the creation and implementation of training programs that foster career development within the organization. This role involves establishing performance metrics, evaluating productivity, and guiding employees in formulating long-term career plans. The Senior Executive will play a pivotal role in aligning training initiatives with organizational goals and promoting a culture of continuous learning and professional growth. Key Responsibility: Training Management: Manage, plan, and implement all training activities in the region and UAE, ensuring alignment with existing policies and best practices to effectively support sales objectives. Learning Initiatives: Initiate and develop new learning and development initiatives that are tailored to meet the evolving needs of employees and the business. Training Calendar: Create, communicate, coordinate, and implement the annual training calendar for all brands within the organization. Team Guidance: Monitor and guide the training team to enhance conversion rates for brands through the use of effective training methodologies. Cost-effective Solutions: Develop and conduct cost-effective training solutions that address employee development needs. Product Knowledge: Acquire and disseminate product knowledge of new brands in the portfolio to effectively train the training team. Content Review: Review and enhance training content prepared for various brands to ensure it meets quality and effectiveness standards. Feedback Analysis: Analyze training feedback from employees and implement relevant changes to improve training programs continuously. Learning Materials: Recommend new learning materials and delivery approaches to optimize training effectiveness and engagement. Best Practices: Ensure the training team adheres to the best training and development practices, fostering a culture of continuous improvement. Delivery Measurement: Manage the measurement of training delivery, follow up, and maintain comprehensive records of all training activities. Course Design: Design and implement training courses and programs that address the diverse needs of the organization and its multicultural workforce. Process Implementation: Implement training processes and modules to facilitate effective learning outcomes across the organization. In-Store and Leadership Programs: Initiate in-store and leadership programs aimed at enhancing employees’ people skills and overall performance. Retail Assessments: Visit retail outlets to assess retail staff skills through mock sessions or observations and provide constructive feedback for improvement. Mystery Shopping: Organize third-party mystery shopping assessments to evaluate service quality and ensure customer satisfaction. Desired Experience: The ideal Senior Executive – L&D will have 5+ years of experience in a related field such as training, human resources, or retail operations is desirable.  Familiarity with learning management systems (LMS), is preferred with a Strong communication, presentation, and organizational skills are essential. Additionally, a candidate with a proven track record of effectively coordinating and facilitating training initiatives, adapting to the dynamic nature of retail, and collaborating with various stakeholders would be highly desirable.

Posted 5 months ago

Objective: This position is responsible for high volume recruitment in a fast paced environment.  The position also must find and source candidates by conducting college visits, attending career fairs, attending network events, and by leveraging social media. Ensure smooth on-boarding process of the new employees and assisting with the day-to-day operations of the Human Capital functions. Key Responsibility: Employee Lifecycle Coordination Coordinate end-to-end onboarding process for new joiners including document collection, induction scheduling, and system updates in collaboration with the HC Operations team. Track and support probation reviews, confirmation processes, contract renewals, and internal transfers. Maintain and update employee records in the HRMS and ensure timely resolution of employee queries related to lifecycle transactions. HR Support to Business Units Serve as the first point of contact for employees and line managers for day-to-day HR inquiries, process clarifications, and policy guidance. Support brand/function heads in implementing approved HR actions such as role changes, relocations, or disciplinary processes. Facilitate internal communications related to HR programs, announcements, and engagement events. Performance & Development Coordination Support execution of the annual performance review cycle by assisting with goal-setting templates, reminders, and progress tracking. Coordinate with the L&D team to schedule learning sessions, ensure participation, and collect feedback. Assist in compiling talent data and maintaining performance history of employees. Employee Engagement & Culture Help organize employee engagement activities such as team-building events, wellness campaigns, and celebration days. Track participation in engagement programs and generate basic reports on employee involvement and feedback. Escalate potential employee relations concerns to the Assistant Manager or Manager – Human Capital for review. HR Reporting & Administration Maintain and share regular reports and trackers related to headcount, attrition, leaves, and employee movements. Ensure HR documentation, letters, and memos are issued accurately and stored in alignment with audit standards. Coordinate with other HR sub-functions (recruitment, admin, payroll) to resolve cross-functional issues for assigned business units. Compliance & Process Discipline Ensure adherence to HR policies, SOPs, and approval workflows across all HR activities. Participate in internal HR audits by supporting documentation requirements and follow-up actions. Assist in the rollout of new policies, procedures, or systems by facilitating awareness and training sessions for staff. Desired Experience: The ideal Senior Executive – Human Capital in a retail company should have 3+ years of progressive experience in human resource/HRMS/administration. Proven success in driving high level cross functional collaboration, enhancing customer engagement, and achieving & exceeding sales KPI targets for stores.

Posted 5 months ago

Position Objective: Responsible for overseeing and managing the daily operations of the store, ensuring a seamless and positive shopping experience for customers, maintaining store standards, achieving financial targets and relaying feedback about customers and products to relevant role holders. This role requires a strong blend of leadership, organizational skills, and a deep understanding of the fashion retail market. Key Responsibility: Financial: To drive the store team to achieve the store target and store KPIs. To ensure store shrinkage to be less than 0.2Percent of the cost of sale. Process: To conduct regular financial and stock audits. To regularly update track and communicate the store dashboard. To maintain the VM standards in the store. To maintain the employee records.(Leave Management, Passport, Performance and conduct History, roster management) Oversee day-to-day store operations, including opening and closing procedures. Set and achieve sales targets, monitor KPIs, and analyze sales performance to identify areas for improvement. Conduct regular team meetings to communicate goals, performance expectations, and provide constructive feedback. Implement and enforce company policies and procedures to ensure compliance. Communicate regularly with higher management, providing updates on store performance, challenges, and opportunities. Develop and implement action plans based on performance metrics to drive results. Maintaining the back store operation and replenishment of the merchandise. Implement and enforce security measures to prevent theft and ensure the safety of both customers and employees. Recruit, train, and develop a high-performing sales team. Monitor and manage store expenses, budgets, and financial goals. Customer: To drive the store team to achieve club apparel, NPS and DSES goals. To maintain a relationship with the mall management. To effectively communicate with the office back-end team regarding store-related activities. Address customer inquiries and concerns promptly, striving to exceed customer expectations. To manage people in regards with performance and conduct of store employees. Learning:  To constantly upgrade the skills of self and team and create a pipeline of future store managers Identifying the learning gaps of the team and creating a process to address the same.  Conduct training sessions for new hires and ongoing product knowledge sessions for the team. Desired Experience: The ideal Store Manager in a retail company should have 5+ years of progressive experience in customer centric role with strong management experience, leadership skills and problem-solving skills. Proven success in enhancing customer engagement, and achieving & exceeding sales KPI targets for stores. A bachelor's degree in business administration, retail management, or a related field is often preferred.

Posted 5 months ago

Position Objective: Supporting the overall operations of the store and ensuring a seamless customer experience. This position involves assisting the Store Manager in various managerial tasks and taking charge in their absence. The Assistant Store Manager is responsible for overseeing daily operations, managing staff, achieving sales targets, and maintaining a high level of customer satisfaction.  Key Responsibility: Sales and Customer Focus: Consider the needs of the customers at all times Implements a high standard of customer focus within the store Leads by example in all aspects of customer service Actively seeks ways to achieve or exceed shop sales targets Ensures all members of team have an understanding of KPIs and targets to be achieved Ensures any promotional offers, regarding stock, are implemented within the store Implement strategies effectively to drive sales in the store Store Administration: Regularly audits own store administration and resolve any issues Implements, within own store, any changes in administration procedure positively and effectively Collaborate with the Store Manager to set and achieve sales targets. Monitor sales performance and analyze key performance indicators (KPIs). Implement sales strategies to maximize revenue and meet business goals. Oversee inventory control and merchandising to optimize product availability. Ensure accurate stock levels through regular stock checks and replenishment. Ensure that the store layout and presentation align with brand standards. Presentation and Management: To ensure store has the correct stock package and required stock levels to maximize sales potential Ensures high standard of visual merchandising and maintenance amongst all staff Effectively communicates any changes in stock or store layout to all members of the team Ensure that each member follow the retail standard Maintaining the back store operation and replenishment of the merchandise Staffing & Team Performance Management: Monitors/ Manages schedules for salesperson work hours, vacations and days off Resolves salesperson complaint and concerns and provides ongoing performance feedback, counsels salesperson when necessary Encourage full participation of salesperson in creating store goals and developing plans Ensures store portrays the company image in all aspects of personal presentation and adheres to the company dress code as laid out by the Company Maintain the leave of the staff Security: Ensures security procedures are adhered to throughout the store. Maintains a high standard of security awareness, regarding stock and money, within store. Other Job Deliverables: Carry out corrective action / progressive discipline as necessary Demonstrate dependability, reliability and punctuality. Maintain strict confidence of all employee and employment-related information. Demonstrate the highest level of integrity and ethics in all the decision-making process. Desired Experience: The ideal Assistant Store Manager in a retail company should have 3+ years of progressive experience in customer centric role with strong management experience, leadership skills and problem-solving skills. Proven success in enhancing customer engagement, and achieving & exceeding sales KPI targets for stores. A bachelor's degree in business administration, retail management, or a related field is preferred.

Posted 5 months ago

Position Objective: The Beauty Advisor is responsible for representing the brand by maximizing sales within the store through exceptional customer service and deep product knowledge. This role involves creating a welcoming environment, providing personalized beauty consultations, and contributing to the overall store operations and visual presentation standards as directed by the store manager or assistant store manager. Key Responsibility: Customer Service & Sales Serve as the initial point of contact for customers, offering personalized beauty consultations and product recommendations tailored to individual needs. Engage with customers in a warm, approachable manner, providing skincare advice, makeup tutorials, and product demonstrations to enhance the shopping experience. Assist customers in selecting products that meet their specific beauty needs, converting window shoppers into buyers, and building lasting customer relationships. Proactively promote and upsell the brand’s products, including cross-selling complementary items from within the store or other group brands. Promote and encourage customers to join the Club Apparel Loyalty Program to drive repeat sales and brand loyalty. Product Knowledge & Brand Representation Stay updated on the latest beauty trends, product launches, and ingredients in skincare and makeup to provide accurate information to customers. Maintain a deep understanding of the brand’s ethos, heritage, and products to deliver a consistent and compelling message to customers. Ensure that personal grooming and appearance reflect the brand image at all times. Demonstrate and apply makeup or skincare products to showcase their features and benefits, ensuring customers leave with a positive and informed impression of the brand. Store Operations Assist in store operational tasks, including opening and closing procedures, inventory management, and stock replenishment to ensure a well-stocked and organized sales floor. Help maintain visual presentation standards and ensure the store is clean, organized, and visually appealing according to company guidelines. Support in executing marketing and promotional activities, such as in-store events or product launches, to enhance customer engagement. Follow Standard Operating Procedures (SOPs) in handling payments, product returns, and customer complaints professionally and efficiently. Ensure compliance with health and safety standards, particularly when handling beauty products. Sales Targets & KPIs Consistently achieve or exceed individual sales targets, contributing to the overall store’s performance. Track and report on key performance indicators (KPIs) such as conversion rates, average transaction values, and customer satisfaction scores. Work closely with the team to meet collective goals, supporting a collaborative and results-driven store environment. Desired Qualification: Strong knowledge of cosmetics, skincare, and beauty trends with experience in applying products. Proven customer service skills in retail, especially in beauty, and ability to build rapport with customers. Excellent communication and interpersonal skills for personalized product recommendations. A background in cosmetology or skincare is preferred but not mandatory; professional training in makeup or skincare is a plus.

Posted 5 months ago

Position Objective: The Makeup Artist is responsible for providing expert makeup services to customers, including event makeup, beauty transformations, and personalized consultations. This role is critical in driving sales through exceptional customer service, product knowledge, and staying updated on the latest makeup trends. The Senior Makeup Artist oversees multiple makeup artists across the brand, ensures consistency in service, and is responsible for training staff on new techniques and products. Key Responsibility: Makeup Application & Sales Provide expert makeup services, including event makeup, beauty transformations, and personalized consultations. Demonstrate exceptional makeup techniques to maximize sales and ensure customer satisfaction. Stay updated on the latest makeup trends and educate customers on new techniques and products. Recommend specific products tailored to customers' needs, ensuring a personalized shopping experience. Lead by example, demonstrating excellent makeup selling skills and promoting beauty products across the brand.  Brand Representation Ensure brand representation at the highest standard, with updated product knowledge and adherence to the brand's values and image. Contribute to achieving store sales goals by offering an outstanding customer experience and personalized makeup services. Minimize stock loss and ensure that all product displays are in line with the brand's visual standards to attract customers. Store Operations Perform operational duties, such as store maintenance, visual presentation, housekeeping, and maintaining grooming standards. Handle Point of Sale (POS) transactions, including processing payments, issuing receipts, and handling cash accurately. Monitor stock levels and manage inventory by recording inward/outward product movement. Ensure store security and awareness at all times, following company policies to avoid any negligence.  Customer Engagement Greet customers warmly and assist them in selecting the right makeup products for their needs. Convert window shoppers into buyers through engaging consultations and personalized product recommendations. Promote the company's loyalty program to drive repeat sales and build lasting customer relationships.      Housekeeping & Compliance Maintain the highest standards of housekeeping within the store and ensure compliance with brand SOPs. Ensure that all makeup artists follow safety, hygiene, and customer interaction protocols. Stock Management Ensure that stock is displayed according to the brand's layout norms to attract customers and facilitate efficient browsing. Collaborate with inventory management teams to ensure accurate stock levels, replenishment, and minimizing wastage. Desired Qualification: The ideal candidate will have 2-5 years of experience in makeup artistry, preferably within a retail or beauty environment. They should demonstrate proficiency in makeup techniques and possess deep knowledge of various cosmetic products and accessories. Strong communication and customer service skills are essential, with a particular focus on building rapport and fostering positive relationships with clients.

Posted 5 months ago

Position Objective: The Department Manager is responsible for overseeing the day-to-day operations of one department within a Big-Box format store that houses multiple departments. This role involves ensuring the smooth functioning of the department, driving sales, and maintaining key performance indicators (KPIs) aligned with the overall store objectives. The Department Manager also plays a crucial role in mentoring the team, ensuring high levels of customer satisfaction, and optimizing departmental performance through tracking and continuous improvement. Key Responsibility: Department Oversight & Operations Oversee the overall performance of the assigned department within a large-format store, ensuring operational excellence. Manage daily operations, ensuring adherence to company policies and standards across stock management, sales, and customer service. Ensure the department consistently achieves key store KPIs, such as sales targets, conversion rates, customer satisfaction scores, and stock loss prevention. Collaborate with other department managers and the Store Manager to ensure alignment with store-wide objectives. Tracking & Reporting of KPIs Track key KPIs for the department, regularly analyzing sales, stock levels, and staff productivity to ensure alignment with targets. Provide regular reports on department performance to the Store Manager, highlighting areas of success and identifying opportunities for improvement. Implement necessary adjustments to department processes based on KPI analysis to drive improvements and meet overall store objectives. Visual Merchandising & Customer Experience Ensure the department maintains high visual merchandising standards, creating an inviting shopping experience for customers. Work closely with the visual merchandising team to adapt displays according to seasonal changes, promotions, and product launches. Monitor customer interactions within the department, ensuring that the team delivers excellent service, responds to customer needs, and promotes loyalty programs. Operational Efficiency & Inventory Management Manage department inventory levels, ensuring product availability while minimizing stock losses and overstocking. Regularly audit stock and coordinate with the store’s replenishment team to ensure timely refills and product rotation. Handle department-specific operational tasks such as rostering, scheduling, and handling customer inquiries or grievances. Security & Safety Compliance Maintain a strong awareness of security within the department, taking proactive measures to minimize stock loss through theft or damage. Ensure adherence to all store safety protocols, creating a secure environment for both staff and customers. Team Mentorship & Development Lead, mentor, and develop the department team, ensuring they are equipped with the skills and support necessary to achieve their goals. Conduct regular coaching and training sessions to improve team performance, focusing on customer service excellence, product knowledge, and operational efficiency. Foster a positive team culture that encourages growth, collaboration, and high productivity within the department. Desired Experience: The ideal candidate should have 3-4 years of experience in a retail environment, preferably in a big-box or large-format store. Strong leadership abilities, proven success in managing KPIs, and a talent for mentoring and developing teams are essential. Experience in inventory management and visual merchandising is highly desirable.

Posted 5 months ago

Position Objective: The Sales Associate is responsible for representing the brand by maximizing sales and delivering exceptional customer service. This role involves maintaining store standards, supporting visual merchandising, and assisting in the overall retail experience while adhering to operational duties as assigned by the Store Manager or Assistant Store Manager. Key Responsibility: Customer Service: Greet customers and assist them in selecting products that meet their needs. Convert window shoppers into buyers through proactive engagement. Promote the company's loyalty program to encourage repeat sales. Deliver top-tier customer service by following the company’s GUEST model (Greet, Understand, Explain, Sell, Thank). Stay informed about various brands within the group to offer effective suggestions and cross-selling opportunities. Educate customers on product features, benefits, materials, and care instructions. Grooming / Attitude / Knowledge: Always present a well-groomed and professional appearance. Be flexible and available to work extended hours during peak sales periods. Stay up-to-date on product knowledge to minimize stock loss and provide accurate recommendations. Merchandising: Ensure products are displayed in an attractive manner according to store layout standards. Adhere to visual merchandising (VM) guidelines and stock management protocols, especially for clearance items. Record and maintain accurate inventory records for incoming and outgoing stock. Upsell and cross-sell products to increase sales opportunities.  Maintain strong knowledge of product inventory and promotions to communicate effectively with customers. Process: Efficiently operate the Point of Sale (POS) system for billing and transactions. Balance the cash till at the start and end of shifts. Accurately process payments through cash, credit cards, vouchers, or automatic debits. Issue receipts, refunds, and change to customers correctly. Maintain vigilance regarding store security and ensure all loss prevention policies are followed. Replenish and re-merchandise stock on the sales floor to ensure product availability at all times. Desired Qualification: The ideal Sales Associate in a retail company should have a bachelor’s degree with effective communication and interpersonal skills in order to contribute to a welcoming customer experience, previous experience in a sales role is preferred.

Posted 5 months ago

Position Objective: To represent the brand by maximizing sales through exceptional customer service, extensive product knowledge, and leadership within the store. The Senior Beauty Advisor serves as a role model for junior team members while driving key sales initiatives and ensuring operational excellence. Key Responsibility: Product Expertise & Selling Possess in-depth knowledge of various cosmetics products and accessories. Demonstrate excellent makeup application and selling skills to meet customer needs. Provide personalized product recommendations and link specific products to customers' preferences. Customer Service Identify customer requirements and deliver exceptional customer service that fosters loyalty. Greet customers warmly and assist them in selecting the right products, ensuring an enjoyable shopping experience. Convert window shoppers into buyers by engaging with them proactively. Store Operations Ensure stock is well displayed and laid out according to store standards, contributing to an inviting shopping environment. Maintain vigilance and security in the store at all times. Handle Point of Sale (POS) transactions, including cash, credit card, voucher payments, and issuing receipts or refunds. Tally cash and balance the register at the beginning and end of shifts. Leadership & Brand Representation Act as a brand ambassador, representing the brand with updated product knowledge and professional presentation. Support junior team members by providing guidance and coaching to ensure consistent service standards. Minimize stock loss through proper handling and security awareness. Housekeeping & Visual Merchandising Ensure the highest standards of housekeeping are maintained. Support visual merchandising efforts by adhering to standard layout norms for product displays. Loyalty & Promotions Promote the company's loyalty program to drive repeat business. Stay updated on various brands within the group for cross-selling opportunities. Inventory Management Record inventory movement (inward/outward) and maintain accurate inventory reports. Flexible Scheduling Be available for extended hours during sales or festive periods, as needed. Desired Experience: For a Senior Beauty Advisor, the ideal years of experience typically ranges from  3-5 years of experience in the beauty industry, with a strong understanding of cosmetics, skincare products, and customer service excellence. Proven experience in selling beauty products, makeup application, and handling store operations. Experience leading or mentoring junior staff is preferred.

Posted 5 months ago

Objective: The Senior Executive - Learning and Development is responsible for leading the creation and implementation of training programs that foster career development within the organization. This role involves establishing performance metrics, evaluating productivity, and guiding employees in formulating long-term career plans. The Senior Executive will play a pivotal role in aligning training initiatives with organizational goals and promoting a culture of continuous learning and professional growth. Key Responsibility: Training Management: Manage, plan, and implement all training activities in the region and UAE, ensuring alignment with existing policies and best practices to effectively support sales objectives. Learning Initiatives: Initiate and develop new learning and development initiatives that are tailored to meet the evolving needs of employees and the business. Training Calendar: Create, communicate, coordinate, and implement the annual training calendar for all brands within the organization. Team Guidance: Monitor and guide the training team to enhance conversion rates for brands through the use of effective training methodologies. Cost-effective Solutions: Develop and conduct cost-effective training solutions that address employee development needs. Product Knowledge: Acquire and disseminate product knowledge of new brands in the portfolio to effectively train the training team. Content Review: Review and enhance training content prepared for various brands to ensure it meets quality and effectiveness standards. Feedback Analysis: Analyze training feedback from employees and implement relevant changes to improve training programs continuously. Learning Materials: Recommend new learning materials and delivery approaches to optimize training effectiveness and engagement. Best Practices: Ensure the training team adheres to the best training and development practices, fostering a culture of continuous improvement. Delivery Measurement: Manage the measurement of training delivery, follow up, and maintain comprehensive records of all training activities. Course Design: Design and implement training courses and programs that address the diverse needs of the organization and its multicultural workforce. Process Implementation: Implement training processes and modules to facilitate effective learning outcomes across the organization. In-Store and Leadership Programs: Initiate in-store and leadership programs aimed at enhancing employees’ people skills and overall performance. Retail Assessments: Visit retail outlets to assess retail staff skills through mock sessions or observations and provide constructive feedback for improvement. Mystery Shopping: Organize third-party mystery shopping assessments to evaluate service quality and ensure customer satisfaction. Desired Experience: The ideal Senior Executive – L&D will have 5+ years of experience in a related field such as training, human resources, or retail operations is desirable.  Familiarity with learning management systems (LMS), is preferred with a Strong communication, presentation, and organizational skills are essential. Additionally, a candidate with a proven track record of effectively coordinating and facilitating training initiatives, adapting to the dynamic nature of retail, and collaborating with various stakeholders would be highly desirable.

Posted 5 months ago

Posted 5 months ago

Position Objective: Stock Coordinator is responsible for receiving, inspecting, storing merchandise and maintaining accurate stock levels, organizing merchandise, and ensuring the seamless flow of products from the stockroom to the sales floor. Stock Coordinator works closely with store management, sales associates, and other team members to uphold a high standard of organization.  Key Responsibility: Process: Receive merchandize and count it physically and electronically in order to ensure accuracy of information Inspect the quality of the products and report the discrepancies to store manager / assistant store manager about damaged products. Ensure proper storage and handling of merchandise to prevent damage.  Classify and stock the products in the stock room as per the store procedures to ensure quick availability of the product. Tag the newly arrived stock and / or return the products as per the instruction of senior Assist the sales staff in replenishing stocks on the shelves in order to ensure availability of products at all times Ensure awareness and vigilance at all times of security in the store without any negligence Ensure the highest standards of housekeeping standards  Flexible to work for extended hours during the Sale / Festival period Must be physically fit and ability of heavy lifting of around 10kgs of weight.  Record the inventory inward / outward and maintain the report of the same Check for missing price tags and report the same Assist during Stock Take processes   Desired Experience: The ideal Stock Coordinator in a retail company should have strong organizational Skills with familiarity with warehouse management system to keep track and manage stock. Previous experience in a similar stock, warehouse, or logistics role is preferred.

Posted 5 months ago

Objective: This position is responsible for ensuring optimal brand positioning through strategic product assortment aligned with the target customer profile, and to achieve gross margin objectives while maintaining a healthy sell-through rate of 60Percent. Key Responsibility: Product Range: Develop and execute brand strategies aligned with target customer profiles and market positioning Plan category-wise assortment based on performance analysis, market trends, and future potential Define seasonal buying strategies using historical data and merchandising insights Conduct store grading based on geographic, economic, and brand alignment factors (e.g., elite vs. value-focused stores) Formulate seasonal procurement strategies considering previous product performance Develop pricing strategies based on perceptual value, competitive intelligence, and margin goals Coordinate directly with brand principals to procure merchandise Order Management: Place procurement orders in line with the purchase plan to ensure timely deliveries as per service level agreements  Monitor in-transit stock from suppliers to warehouse to ensure uninterrupted product flow Vendor Management: Establish and sustain long-term relationships with suppliers to ensure fair deals Ensure on-time delivery of products and adhere to compliance with the contracts of purchase Store Management: Conduct regular store visits to monitor product presentation and assess category performance Visit competitor outlets to gather market intelligence and trend inspirations Monitor stock cover levels and ensure purchases are planned within allocated budgets Train and support store teams to gather customer feedback and enhance product sell-through Market and Competitor Awareness Stay informed about regional and global retail and fashion trends Track competitor activities, pricing strategies, and product positioning Key Performance Indicators: Quantitative KPI Gross margin target  Sell through target  Exclusive and NOS Business Week of cover for particular category Stock Ageing and Stock Turn Trend/Buy presentation Product training Qualitative KPI  Understand market trend  Able to grasp business requirement Influence brand to customize requirement Desired Experience: Bachelor’s degree in Fashion, Retail, or Business Management from a recognized institution, preferably from a reputed fashion institute 2-5 years of relevant experience in retail buying, with proven exposure to fashion or lifestyle categories Strong command of MS Excel and PowerPoint, with hands-on experience in data analysis, forecasting, and trend evaluation In-depth knowledge of product strategy, vendor management, range planning, pricing, and consumer behavior within retail markets. 

Posted 5 months ago

Position Objective: The Department Manager is responsible for overseeing the day-to-day operations of one department within a Big-Box format store that houses multiple departments. This role involves ensuring the smooth functioning of the department, driving sales, and maintaining key performance indicators (KPIs) aligned with the overall store objectives. The Department Manager also plays a crucial role in mentoring the team, ensuring high levels of customer satisfaction, and optimizing departmental performance through tracking and continuous improvement. Key Responsibility: Department Oversight & Operations Oversee the overall performance of the assigned department within a large-format store, ensuring operational excellence. Manage daily operations, ensuring adherence to company policies and standards across stock management, sales, and customer service. Ensure the department consistently achieves key store KPIs, such as sales targets, conversion rates, customer satisfaction scores, and stock loss prevention. Collaborate with other department managers and the Store Manager to ensure alignment with store-wide objectives. Tracking & Reporting of KPIs Track key KPIs for the department, regularly analyzing sales, stock levels, and staff productivity to ensure alignment with targets. Provide regular reports on department performance to the Store Manager, highlighting areas of success and identifying opportunities for improvement. Implement necessary adjustments to department processes based on KPI analysis to drive improvements and meet overall store objectives. Visual Merchandising & Customer Experience Ensure the department maintains high visual merchandising standards, creating an inviting shopping experience for customers. Work closely with the visual merchandising team to adapt displays according to seasonal changes, promotions, and product launches. Monitor customer interactions within the department, ensuring that the team delivers excellent service, responds to customer needs, and promotes loyalty programs. Operational Efficiency & Inventory Management Manage department inventory levels, ensuring product availability while minimizing stock losses and overstocking. Regularly audit stock and coordinate with the store’s replenishment team to ensure timely refills and product rotation. Handle department-specific operational tasks such as rostering, scheduling, and handling customer inquiries or grievances. Security & Safety Compliance Maintain a strong awareness of security within the department, taking proactive measures to minimize stock loss through theft or damage. Ensure adherence to all store safety protocols, creating a secure environment for both staff and customers. Team Mentorship & Development Lead, mentor, and develop the department team, ensuring they are equipped with the skills and support necessary to achieve their goals. Conduct regular coaching and training sessions to improve team performance, focusing on customer service excellence, product knowledge, and operational efficiency. Foster a positive team culture that encourages growth, collaboration, and high productivity within the department. Desired Experience: The ideal candidate should have 3-4 years of experience in a retail environment, preferably in a big-box or large-format store. Strong leadership abilities, proven success in managing KPIs, and a talent for mentoring and developing teams are essential. Experience in inventory management and visual merchandising is highly desirable.

Posted 5 months ago