Responsible for providing technical direction / guidance to head of productio n departments / project managers in mechanical / co nstruction / production activities of marine repair and construction assignments.Directly oversee the construction activies onboard and ensure the projec t mil estones are achieved within the constructio n specifications and in comp liance to classfication guidelines.Assist the commercial team in reviewing the tender design & documentatio n for new projects.Review detailed structural drawings, calculations, hull outfit designs and liaise with class & owners with regard to various construction document approvals.Specifies work standards where not specified by the Owners.Prepare technica l s pecifica tion s for shipboard equipment, technical review of quo tation s, techni cal approval of equipment, spares and materi als needed for the projects.Ensure that all Technical query reports, site instructions and work completion forms are submitted to owners and signed on time. Inspect and verify installatio ns on -board and completio n of mechanical, fabrication and hull construction activities and generate related reports.Integrate harmoniously various production and construction activities across various projects and set priorities Ove rsee the yard manp owe r avai lability for various projects a nd coo rdia nte with project pla nners to allocate accor ding to the most optim um usag e to achieve projec t delivery dates. Identify and com munic ate any potential risk involved in the project execution phase to the departments and customers.E nsures compliance to a ll relevant safety, quality and enviro nmental management policies. p rocedures and cont rols across the divisio n in order to guarantee employee safe ty, legislative compliance and a responsible environmental attitude. P erforms other related duties or assignm ents as requ ired in order to ensure the continuous operations of the division .

• Provide technical instructions on safe and correct assembly and maintenance of power and distribution transformers, following project scope of work, drawings, and method statements.• Direct and train crew in the operation of transformer oil processing equipment, ensuring proper documentation.• Perform complex field service operations that require strong technical skills.• Troubleshoot and repair of power and distribution electrical equipment, applying own knowledge and experience to resolve problems, recommend changes, or modified procedures to improve performance and customer satisfaction.• Strong knowledge in On load Tap changers and off load Tap Changers electrical troubleshooting etc.• Strong Knowledge in Power transformer testing & analysis to identify the root causes.• Communicate clearly and professionally (written and/or verbal) regarding project scope, safety reviews, security or environmental incidents, safety violations, or near misses.• Provide leadership and guide less experienced technicians, instructing them in proper and safe operation of equipment and tasks.

Service Delivery Manager is responsible for making sure that our service delivery teams seamlessly deliver services around the MDMSolution creating an exceptional customer experience that will result in increased business engagement and customer satisfaction. The Supplier must provide an experienced resource in service delivery management with in-depth knowledge of escalation procedures, incident management, and other disciplines related to service delivery being able to form and maintain strong relationships with internal and external stakeholders. 1.1.1 Main responsibilities: - Monitoring of different communication channels to receive end-customer enquiries as well as initial assessment and validation as per response SLA - Handle and coordinate customer requests, escalations and complaints- Triage end-customer reported issues and respond to them via ticketing system, e-mail, phone or meetings- Coordinate post-incident reviews for critical incidents- Monitoring and managing Tier 1 support desk, Tier 2 application support and other support functions to ensure optimal service delivery- Managing the service delivery schedules in accordance with project SLAs and KPIs- Taking accountability for service delivery performance, meeting customer expectations, and driving future demand- Taking ownership of incidents, coordinating with resolution parties, and establishing effective communication between stakeholders- Establishing and maintaining strong relationships with teams, internal and external stakeholders to enable effective dialogue exchange between departments- Developing a deep understanding of projects / end-customers to gain insights into the scope of service delivery to provide the best service possible- Recommending methods of improvement and seeing that actions are implemented on time for service delivery upgrades- Identifying customer needs and overseeing service delivery within the business context- Guiding the service delivery team, managing conflict, and ensuring the team's processes and tasks are carried out efficiently- Supporting the service delivery team that systems, procedures, and methodologies are in place to support outstanding service delivery- Analyzing third-party as well as internal processes, and creating strategies for service delivery optimization- Providing accurate and regular reports to the management on performance of the service delivery- Maintaining high performance levels for service-related processes, and implementing improvement activities wherever necessary- Determining ways to reduce efforts without sacrificing customer satisfaction Assessing customer feedback and using your creativity to establish, improve, and refine services- Improving service documentation and creation / update of knowledge base articles- Remaining organized and meet agreed deadlines- Support in troubleshooting basic technical issues 1.1.2 Required skills and experience: - Excellent leadership and customer service skills- Experience in customer service, leadership, and logistics- Strong customer service, project management, and quality control skills- Solid resource planning and problem-solving skills- Strong teamwork skills and attention to detail- In-depth knowledge of escalation procedures, incident management, and other disciplines related to service delivery- Mastery of ITIL (Information Technology Infrastructure Library) principles- Excellent verbal and written communication skills- Readiness to demonstrate a proactive attitude- Ability to manage conflict and offer suitable resolutions- Able to manage sensitive and sometimes confidential information- Attention to details, fast learner and excellent communication skills- French and Arabic language skills 1.1.3 Main interfaces: - Customer, Customer representatives- End-Customer, End-Customer representatives- Customer and external product development and support- System integrators- Local and global delivery team

Experience: Proficiency in condition monitoring activities in Electrical Distribution Substations.Experience in Partial Discharge (PD) and Infrared Thermography (IR) and Site testing activities.

Minimum 5 years of experience in similar role Demonstrate a solid understanding of BMS programming, testing, and commissioning tools.Conduct system pre-commissioning and point-to-point testing to ensure system integrity and performance.Perform comprehensive site testing and commissioning of BMS systems, including standalone testing, sequence testing, and graphics demonstration.Manage and document inspections and IR tasks on-site, ensuring compliance with project specifications and standards.Develop, modify, and troubleshoot graphics within the BMS to enhance system monitoring and control.Collaborate with project teams to review design specifications and ensure BMS systems meet operational requirements.Conduct system integration testing to ensure interoperability with other building systems.Provide technical support and guidance during system startup and handover phases.Identify and resolve system faults, discrepancies, and performance issues.Document all testing and commissioning activities, including detailed reports and recommendations for system improvements.Ensure adherence to safety protocols and industry standards during all testing and commissioning activities.Requirements

Knowledge about Basic HVAC control philosophy.Basic knowledge about BMS integrations and communication protocols