Handle customer inquiries via phone, email, and social media with a friendly and professional attitude.Assist customers with product information, order status, and service-related queries. Nurture leads and qualify them as potential clients, acting as the first point of contact in the sales process.Maintain a detailed record of customer interactions, lead status, and transactions using Salesforce.Resolve complaints and provide appropriate solutions in a timely manner.Collaborate with internal teams (sales, logistics, etc.) to ensure smooth customer service operations.Follow up with leads and customers to ensure satisfaction and foster long-term relationships. Meet or exceed customer service performance targets, including response times, resolution times, and customer satisfaction scores.Targets and Goals:Customer Satisfaction (CSAT): Achieve high levels of satisfaction through prompt and effective issue resolution.First Response Time (FRT): Ensure initial responses to customer queries are delivered within set timeframes.Issue Resolution Time: Resolve issues within target deadlines, minimizing delays for customers. Lead Conversion: Effectively nurture and qualify leads to support the sales team in converting prospects into customers.

Responsible for reporting of hazardous and unsafe situations in internal and external business units.Ensure the system complies with the requirements of ISO 45001 and ISO 9001.Main job activities supporting the Top Management in his/her general duty to ensure the health and safety and welfare of employees and inside business units.Acting on reports from employees and others on matters of health and safety and reporting back to the Top Management.Accompany inspectors during inspection of facilities by governmental agencies and fire safety contractors.Assist in conducting and/or coordinating incident investigations, root cause analysis and submit findings to his management.Ensuring that health and safety is taken fully into account in all dealings with the company and using the competent advice availableImplementing the arrangements set out in this policy and monitoring the safety performance across the company.Ensuring that employees are aware of their health and safety responsibilities and comply with the safety policy.Implementation and Compliance with QEHS Policies and Procedures.Maintenance of facility and Firefighting systems are carried out as per company policies and procedures.

Oversee and manage and develop computer performance.Upgrading, installing and configuring new hardware and software to meet company objectives.Ability to train end-users on how to use dashboards and reports effectively.Manage the company's IT infrastructure, including networks, firewalls, printers, Meeting Room Solution, Wi-Fi access points, ensuring secure and efficient connectivity across all departments.Implement security measures to protect network integrity and data.Collaborate with IT teams to integrate network solutions with other systems and applications.Document network configurations, processes, and procedures.Implementing security protocols and procedures to prevent potential threats.Performing diagnostic tests and debugging procedures to optimize computer systems.Documenting processes, as well as backing up and archiving data.Designing and implementing efficient end-user feedback and error reporting systems.Supervising and mentoring employees, as well as providing IT support.Keeping up to date with advancements and best practices in IT administration

Oversee and manage and develop network connectivity and camera. Upgrading, installing and configuring new hardware to meet company objectives.Implement security measures to protect network integrity and data.Document network configurations, processes, and procedures.Ensuring all data cables are intact and no disconnection.Installing and pulling new data cable for network and camera requirements

Candidate must have knowledge of construction drawings detailsCandidate must have good written & oral communication skills.Must be proficient in MS Excel.Must be experienced in preparing BOQ (Bill of Quantity).Must have knowledge on steel, lightening, wiring and electric products for constructionSupplies Experience would be an added advantage.We would prefer candidates having Valid UAE Driving License for this role.

Understand project requirements and objectives, and work with the team to develop concepts that meet those needs Incorporate feedback and direction from clients, project managers, and other stakeholders into final designs Manage multiple projects concurrently while adhering to strict deadlines Stay up to date on latest industry trends and technologies, and incorporate new ideas and approaches into your work Help maintain brand consistency across all projects Collaborate with developers to ensure that designs are properly implemented Prepare assets for handoff to development team, ensuring all necessary files and documentation are included Assist with quality assurance testing as needed Update existing designs as needed based on changes in client requirements or feedback Perform other duties as assigned

Handle customer inquiries via phone, email, and social media with a friendly and professional attitude.Assist customers with product information, order status, and service-related queries. Nurture leads and qualify them as potential clients, acting as the first point of contact in the sales process.Maintain a detailed record of customer interactions, lead status, and transactions using Salesforce.Resolve complaints and provide appropriate solutions in a timely manner.Collaborate with internal teams (sales, logistics, etc.) to ensure smooth customer service operations.Follow up with leads and customers to ensure satisfaction and foster long-term relationships. Meet or exceed customer service performance targets, including response times, resolution times, and customer satisfaction scores.Targets and Goals:Customer Satisfaction (CSAT): Achieve high levels of satisfaction through prompt and effective issue resolution.First Response Time (FRT): Ensure initial responses to customer queries are delivered within set timeframes.Issue Resolution Time: Resolve issues within target deadlines, minimizing delays for customers. Lead Conversion: Effectively nurture and qualify leads to support the sales team in converting prospects into customers.

Social Media Management: Manage day-to-day social media platforms with a focus on growing Instagram followers and engagement through both organic content and paid campaigns. Social Media accounts management of TikTok, YouTube, LinkedIn, Snapchat, Instagram, Pinterest, ...Paid Advertising: Create and manage paid media campaigns across platforms including Google Ads, Meta (Facebook/Instagram), TikTok, and others to drive qualified traffic and conversions.WhatsApp Campaigns: Sound experience creating campaigns on WhatsApp and qualifying leads.Lead Nurturing and Qualifying experience.Knowledge and experience of using CRM, Salesforce is preferrable.SEO Optimization: Implement SEO strategies to improve website ranking, boost organic traffic, and enhance the overall user experience.Content Strategy: Develop and execute compelling content that resonates with our audience and aligns with our brand's mission of creating dream outdoor spaces.Data Analysis: Leverage data analytics tools to track, measure, and report on the performance of digital marketing campaigns, including social media, paid ads, and SEO efforts. Use data insights to inform and refine marketing strategies, ensuring campaigns meet KPIs and deliver a strong ROI. Google Analytics experience is necessary.Collaboration: Work closely with internal teams and external partners to align marketing strategies with business goals and campaigns.

Good presentation skillsStrong communication skillsProblem-solving abilitiesBasic tech skillsKnowledge of finance/bankingDriver's license (a plus)Arabic speakerJunior-level experience in banking

Reconcile invoices and identify discrepanciesPrepare accounts payableCreate and update expense reportsProcess reimbursement formsPrepare bank depositsEnter financial transactions into internal databasesCheck spreadsheets for accuracyMaintain digital and physical financial recordsIssue invoices to customers and external partners, as neededReview and file payroll documentsParticipate in quarterly and annual audits

Support the purchasing department in procurement of materials, supplies and equipment.Identify, evaluate, and select suppliers.Maintain complete and accurate records of purchase orders, invoices, delivery confirmations, payment receipts, etc.Receive, prepare, and process incoming correspondencePerform clerical duties such as filing, sorting, and general office supportProcess, track, and reconcile accounts payableProcess, track, and reconcile accounts receivableAssist in preparation of invoices and statements.Ability to multi-task and prioritize.Obtain, track, and update purchase orders for services, supplies, and inventory.Maintain vendor and supplier files, and prepare bid packages.Assist in the review and negotiation of contracts.Manage and process accounts payable.Assist with issue identification and resolution.

• Proficiency in Adobe Creative Suite (Photoshop, Illustrator, InDesign, etc.).• Proficiency in InDesign is Necessary.• Strong understanding of print design, including prepress, color correction, and filepreparation for different types of printings • Familiarity with web design principles.• Knowledge of video editing and motion graphics is a plus.• Understanding of branding and how to create cohesive designs across different platforms.• Exceptional creativity with a strong sense of typography, color theory, and layout.• Ability to conceptualize innovative designs that align with the marketing strategy and brand identity.• Strong problem-solving skills and the ability to work with tight deadlines andshifting priorities.• Ability to manage multiple design projects simultaneously and meet deadlines.• Experience collaborating with cross-functional teams, including marketing, product, and sales departments.• Excellent attention to detail and organizational skills.• Strong verbal and written communication skills.• Ability to take creative direction and implement feedback effectively.• Capacity to present and explain design concepts clearly to non-design stakeholders.• Ability to quickly adapt to changing trends and technology in graphic design.• Experience in designing for different markets or industries is an advantage.• Proactive, self-motivated, and able to work both independently and as part of a team.• Strong time management skills with the ability to prioritize tasks effectively.• Open to constructive feedback and collaborative problem-solving.• A strong portfolio demonstrating proficiency in both print and digital mediums is required for consideration.

Clean and sanitize office furniture, including desks, chairs, and common areas.Vacuum carpets and rugs and sweep and mop hard floors.Empty trash and recycling bins and replace liners.Clean and stock restrooms with necessary supplies.Wipe down and disinfect high-touch surfaces such as doorknobs and light switches.Clean kitchen and breakroom areas, including countertops, appliances, and sinks.Clean windows and glass surfaces to remove smudges and dirt.Report maintenance issues or needed repairs to the supervisor.Ensure all cleaning supplies are used properly and safely.Qualifications:Skills: Friendly and courteous with good communication skills.Previous cleaning experience is a plus.Attributes: Reliable, organized, and able to multitask.Ability to follow instructions and maintain attention to detail.Reliable and punctual with a strong work ethic.Good physical stamina and ability to handle cleaning equipment.

Setting design requirements based on briefs from internal teams and external partners.Research materials and techniquesSketch drafts on paper or digitally (for example, using Revit, Sketch up, Lumion etc.)Use 3D modeling software to design products and components.Produce prototypes and test functionality.Improve the design of existing products.Coordinate with project designerGather feedback from product users.

Create engaging and relevant content aligned with our clients' brand identities.Grow and maintain a strong online presence on various social media platforms (e.g., Instagram, TikTok, YouTube, Twitter, etc.).Collaborate with our clients and internal teams to develop effective social media campaigns.Stay up to date with the latest social media trends, tools, and best practices.Monitor and analyze campaign performance metrics and adjust strategies as needed.Actively engage with followers, respond to queries, and foster a positive community.Attending and promote events to enhance brand visibility and engagement.