Supervise & coordinate day to day Admin activities, liaise and establish sound business relationship with end-users, Authorities and colleagues and ensure that ATG – FM operations runs smoothlyFunctional Roles and Responsibilities:Maintain all documentation for the FM team, including drawings, contracts, manuals etcDrawing up the contracts and follow through till signatures of all partiesArrange and coordinate meetings internally and with external suppliers along with circulation of minutesArchiving FM documents to ensure quick recovery of dataMaintaining FM SharePoint folder to ensure all relevant information is available readily and easilyAct as the liaison and first point of contact between the tenants and the maintenance team and provide timely assistance and follow-up on resolution for all critical maintenance issuesLiaise with the various Government departments like Dubai Municipality, DEWA, Etisalat, RTA, Post Office and Dubai Land Department as and when requiredProvides all other services and functions that may enhance and cater to more wholesome delivery of servicesHandle Petty cash and the process associated to ensure adequate money is available at all timesRaise and follow up on LPO’s from receiving quotations to ensuring paymentFollow ups with vendors for various issues including arranging visits, quotations, invoices, reports etcAssist in administrative duties including coordination efforts with HO functions, HR, IT, etc. for and on behalf of FM operations team

Craft personalized travel itineraries, turning client dreams into meticulously planned adventures, considering their budget and preferences.Provide expert destination knowledge, sharing insider tips and hidden gems to elevate client experiences and create unforgettable memories.Manage bookings for flights, accommodations, tours, and activities, securing the best deals and ensuring seamless travel logistics.Address client inquiries and concerns promptly and professionally, providing exceptional customer service and building lasting relationships.

Review of customer requirement in the sales phase. Active involvement in the sales offer review process to ensure testability of the requirement.Support risk assessment and Contribute to effort estimation for testing.Verification of the completeness and clarity of the specification documents. Active involvement in the specification review process to ensure testability of the requirement.Create test specification for FAT. Prioritization of functional requirements based on risk and complexity classificationSpecify test cases in the SW Implementation phase. Review technical designs to match specification and to ensure testabilityComplete and execute test cases based on project specifications. Test planning (Iterations, FATs,). Define SW In House Test Plan. Participate in Inhouse testing with subsystems and 3rd Party led by Integration Management. Configuration of automated tests (e.G. Load and Performance Tests)Execute onsite SW commissioning tests. Define and execute SW Integration Test Plan, in alignment with the Integration Manager, on site. Manage Defects' lifecycle. Decides if the release meets the quality requirements.

We are currently hiring Junior Safety Professional to support our site operations in Dubai and Abu Dhabi. This position is ideal for UAE Nationals looking to start a career in safety. Candidates should have a high school education, good communication skills, and a basic understanding of safety practices.

Job Purpose:To promote sales and effectively contribute to achieving the department’s sales and revenue budget. Plan and execute marketing strategies to achieve or exceed sales/profit targets for the productsEssential Roles and Responsibilities:• Generate enquiries through the effective identification of potential customers, understand their business requirements and present the company’s products and services in a manner that translates into business for the company.• Recommend annual sales and profit budget for this segment, based on the past performance, and expected future demand, and upon approval of the same from Sales Manager ensure achievement of projected target.• Regularly visit the existing as well as prospective customer to establish/maintain healthy and profitable relationship and to find out their present and future demand to be able to meet them in time.• Conduct market intelligence survey to keep track of the competitor’s business policy, pricing structure, discount policy etc to support team’s business strategies to beat the competition.• Review actual sales against budget regularly and ensure that the sale is proceeding in accordance with the projection.• Explore new avenues of business to enhance the volume of sales and profit.• Regularly monitor the outstanding debt statement and follow up to ensure collection of the credit in time and in full to avoid loss of money or litigation.• Prepare and provide for all necessary reports as required by the Sales Manager in a timely and accurate manner and adhere to all company policies and procedures as applicable.

As a leader in luxury retail in the Middle East, Al Tayer Group's retail division, Al Tayer Insignia, hosts a portfolio of some of the world’s best luxury brands in the fashion, jewellery, home and department store categories. Complementing its position in luxury retail, Al Tayer Insignia has also built new frontiers in lifestyle retail, representing leading brands in the Beauty, Home, Fashion and Hospitality sectors. Our brands include Bloomingdales, Harvey Nichols and Armani to name just a few!ABOUT THE ROLEThe Buyer department stores with be responsible for Kidswear category across our multi luxury brands in the region. This person is directly responsible for buy strategy to plan, project and identify the requirements of the products, purchasing the required quantities which meets customer needs thereby maximizing profits and providing a commercially viable range of products. This role demands enthusiasm, energy, and a commitment to create an unparalleled shopping experience.WHAT YOU’LL BE DOINGStrategic Roles And Responsibilities:Analyze market trends, consumer preferences, sell through, seasonal demands etc. to formulate a buying practice in line with consumer /store demandsFunctional Roles And Responsibilities:Plan and select the range, type, quality and quantity of merchandise according to customer demand, trends, store policies and set prices and sell through targets in conjunction with the Division Merchandise Manager/GMM to ensure they are in line with the budget.Carry out purchasing activities in line with the brand purchase plans.Keep abreast of market trends and awareness of competitor activities.Maintain profitable relationships with existing suppliers/principals and monitor the adherence to the contract terms.Monitor the stock levels in the stores; coordinate with planning team to maintain optimal stock levels in line with the consumer demand.Support the promotional activities in the store and ensure the merchandise is available in time and in right quantities. Receive and analyze reports on the activities and provide recommendations to the DMM when required.Support PR and Marketing teams by guiding and validating the selection of products to be included in planned campaign.Negotiate with suppliers on provision of training for the concerned product. Manage the brand training of staff in the area to ensure that the product knowledge is up to date and that all staff are knowledgeable on new products/trends. Prepare regular trends training and deliver to the business units.Review buying feedback reports and monitor sales performance on weekly basis against set targets and provide recommendations to DMM as to buying strategy for a respective brand.Prepare periodic reports both for the business and as requested by principals analyzing the sale turnover and consumer trends per product to arrive at a proposal to maintain/liquidate/dispose of the stocks in conjunction with Planning and/or continue/discontinue product lines.Conduct regular store visits in all markets to review brand performance and competitor activities.People Management Roles and Responsibilities:Provide leadership and direction to subordinates towards the achievement of goals and objectives.Guide and motivate subordinates to enhance performance and produce quality work, and ensure that they are continuously developed for higher level roles.

To carry out effective and efficient repair and maintenance of customer vehicles following the approved manufacturers repair techniques.Roles & Responsibilities:Collect job orders and the necessary materials/ tools/ equipment, to carry out the repairs and maintenance on the customers vehicles in accordance with the manufacturers repair techniques.Ensure accurate fault diagnosis and effective utilization of time allocated for the repairs. Report to Team Leader of any delays in repairs due to unavailability of parts or any other reason.Ensure all additional repairs are authorized; parts are booked to the repair order. In case of warranty repair/ parts exchange program, return removed part to the parts department in the same carton to facilitate audit processes and getting necessary credit if applicable.  In case of retail jobs keep the old parts inside the vehicle except batteries and parts which may cause stain on the interior trim/ carpet of the vehicle.Service personal tools, keep the lifts and work area clean and comply with the health and safety standards.Upgrade knowledge by regularly doing web-based courses and by attending classroom trainings.Keep all personal tools safe. Any breakages or accidents must be reported to the Team Leader / Supervisor immediately/Tool room for replacement.Ensure efficiency and productivity is maintained above 100%.Ensure proper clocking on/off in the system and do write up in the repair order as per the prescribed procedure.Any unused parts must be returned or stored properly as per company procedure. Used parts must be disposed in an environment friendly manner.To work extra hours in case the job needs to be completed to ensure customer satisfaction as per Team Leader’s requirement.

As a leader in luxury retail in the Middle East, Al Tayer Group's retail division, Al Tayer Insignia, hosts a portfolio of some of the world’s best luxury brands in the fashion, jewellery, home and department store categories. Complementing its position in luxury retail, Al Tayer Insignia has also built new frontiers in lifestyle retail, representing leading brands in the Beauty, Home, Fashion and Hospitality sectors. Our brands include Bloomingdales, Harvey Nichols and Armani to name just a few!About The RoleTo conceptualise, design and implement visual merchandising strategies and plans, with a view to uphold the brand image in consonance with merchandising standards and enhance the presence in the market place so as to assist in achieving operational and marketing objectives.What You’ll Be DoingFunctional Roles and ResponsibilitiesFormulate a Visual Merchandising Strategy which is in keeping with the image and standards of the brands represented and present it to the General Manager, along with projected budget requirements.Prepare the Visual Display calendar for all the brands taking into consideration seasonal requirements, promotions, brand specific activities, discuss with the relevant departments to ensure its effective implementation.Conduct regular store visits and liaise with the store staff to carry out the merchandising in the stores.Coach/ guide the store personnel about the importance of visual merchandising/ awareness, through delivering training sessions on Visual Merchandising.Ensure the standards of visual merchandising are being maintained in all the stores.Research on trends in visual displays and merchandising techniques in the regional and international markets and propose new/ innovative ideas to ensure the brand presence is in line with the international trends and standards but at the same time reflects regional flavour.People Management Roles and ResponsibilitiesGuide and motivate subordinates to enhance performance and produce quality work, and ensure that they are continuously developed for higher level roles.

As a leader in luxury retail in the Middle East, Al Tayer Group's retail division, Al Tayer Insignia, hosts a portfolio of some of the world’s best luxury brands in the fashion, jewellery, home and department store categories. Complementing its position in luxury retail, Al Tayer Insignia has also built new frontiers in lifestyle retail, representing leading brands in the Beauty, Home, Fashion and Hospitality sectors. Our brands include Bloomingdales, Harvey Nichols and Armani to name just a few!About The RoleWe are looking for an Associate Buyer - menswear for our multi luxury department store, who will be responsible to plan, direct and control the area’s sales through its purchases of high quality merchandise at the most advantageous price, in order to meet and maintain merchandising standards and sales and profit objectives.What You’ll Be DoingFunctional Roles and Responsibilities:Maintain the return all faulty merchandise to the supplier with the accompanying red debit correctly made out to ensure the department receives a credit. Ensure that that all samples are returned to the supplier when no longer required as applicable.Enter the orders onto the system once the buyers returned from buying trip and ensure minimum discrepancies.Pay regular visits to warehouse to resolve any shipment discrepancies and delay and liaise with the suppliers in case of any variance/damage to prompt immediate corrective action.Maintain regular communication with suppliers as applicable. Assist with the efficient ordering delivery and payment of merchandise to reduce the likelihood of queries and problems.To assist the Buyer to research and select from home and abroad, the best quality merchandise suppliers have to offer at the best price to maximize sales and profit margins. In conjunction with the Buyer to control the selection of merchandise for the Sales within the agreed markdown and to reach the agreed stock level.Place re-orders as applicable in consultation with buyers and communicate relevant information to all relevant parties in planning and supply chain.Maintain accurate database of vendor agreements and forward completed vendor agreements to Merchandise Planning.Assist sales staff and management with customer service by placing special orders and providing information on stock availability and product knowledge.Consolidate buying feedback reports and provide buyers with reports and recommendations per brand portfolioPeople Management Roles and Responsibilities:Assumes responsibility for the outcomes of others. Promotes a sense of urgency and establishes and enforces individual accountability in the team. Works with people to establish explicit performance standards. Is completely on top of what is going on and knows where things stand. Provides balanced feedback at the most critical times.Proactively develops relationships with a wide variety of people. Builds immediate rapport, even when facing difficult or tense situations. Understands interpersonal and group dynamics and reacts in an effective manner. Engages input from others constantly and listens with empathy and concern.Readily distinguishes between what’s relevant and what’s unimportant to make sense of complex situations. Looks beyond the obvious and doesn’t stop at the first answers. Analyzes multiple and diverse sources of information to define problems accurately before moving to solutions.Delivers messages in a clear, compelling, and concise manner. Articulates messages in a way that is broadly understandable. Adjusts communication content and style to meet the needs of diverse stakeholders.Takes consistent action to develop new skills. Finds ways to apply strengths to new issues. Is aware of the skills needed to be successful in different situations and levels. Seeks assignments that stretch him/her beyond comfort zone.Decisively makes high-quality decisions, even when based on incomplete information or in the face of uncertainty. Actively seeks input from pertinent sources to make timely and well-informed decisions. Skillfully separates opinions from facts. Is respected by others for displaying superior judgment.

As a leader in luxury retail in the Middle East, Al Tayer Group's retail division, Al Tayer Insignia, hosts a portfolio of some of the world’s best luxury brands in the fashion, jewelry, home and department store categories. Complementing its position in luxury retail, Al Tayer Insignia has also built new frontiers in lifestyle retail, representing leading brands in the Beauty, Home, Fashion and Hospitality sectors. Our brands include Bloomingdales, Harvey Nichols, Aveda, Areej and Armani to name just a few!About The RoleWe are looking for a therapist to join our Aveda team in Dubai. Our therapists provide a professional range of skin services and Nail services for our clients compliant with salon protocol and accepted documented practices.What You’ll Be DoingWelcome and greet every client in a warm and friendly manner and demonstrate excellent customer service at all times.Perform a range of skin services and Nail services as directed in the salon brochure.Provide a full consultation to identify any health or skin problems before carrying out services.Identify the needs of the client by asking questions and confidently recommend services and products that are appropriate.Explain the steps of the service for each stage of the process to ensure client confidence.Handle client questions and concerns effectively and with empathy.Manage client complaints professionally and efficiently in line with the company after sales policy, escalating to management if necessary.Uphold municipality standards of hygiene and salon policies and procedures for all treatments.Build relationships with clients and record all technical service information for future reference.Be knowledgeable regarding all products used in the skin department.Perform all technical services following brand guidelines to achieve the desired result.Recommend products for after care and additional retail purchases to supplement the service.Maintain a professional relationship with the clientele.Coordinate with receptionists to have maximum number of appointments per day.Manage client retention with Book Back process.Encourage client referrals to achieve a full day column in line with working days and productivity growth.Maintain personal grooming standards at all times enhancing the image of the industry and Profile brand.Care for all tools and equipment ensuring sterilization process is always of the highest levels.Perform prep and cleaning of the treatment room after each client to obtain a quality work environment.Report to management any concerns in connection with the skin department and/or client services requiring attention.Use recommended amounts of salon use products to assist with cost control.Attend planned trainings as necessary to update skills.Update by self- learning to be aware of latest practices.Check stock levels daily and inform manager of depleting stocks as per individual technician needs.

As a leader in luxury retail in the Middle East, Al Tayer Group's retail division, Al Tayer Insignia, hosts a portfolio of some of the world’s best luxury brands in the fashion, jewelery, home and department store categories. Complementing its position in luxury retail, Al Tayer Insignia has also built new frontiers in lifestyle retail, representing leading brands in the Beauty, Home, Fashion and Hospitality sectors. Our brands include Bloomingdales, Harvey Nichols and Armani to name just a few!About the role:As a Stock & Asset coordinator with Bloomingdales – Store operations team, your role will be to -1. Assist with stock loan for press events/ launches / promotional events, photo shoot & trunk shows. Record all relevant information including photos for future reference.2. Preparing and updating reports on Damages found upon return of stock, necessary adjustments done in the system & update on other reporting tools.3. Ensure stock are returned to store within the set timeframe.4. Assist with cycle count preparation & investigation.5. Adhere to policies and procedures relevant to stock loan.6. Identify trends on stock damages and report accordingly.7. Meet deadlines set and maintain task list8. Maintain Asset register, classification / catalogue of assets and end to end asset tagging activity.9. Liaise with Finance team for yearly Asset count & reconciliation.10. Compile & maintain records for quarterly Asset write off activity & assist with disposal / sale of the assets.11. Manage warehouse space allocation and ensure optimum storage for Assets.12. Maintain the inventory of assets stored in warehouse.13. Assist with other operational requirements when and as required.

To carry out effective and efficient repair and maintenance of customer vehicles following the approved manufacturers repair techniques.Roles & Responsibilities:· Collect job orders and the necessary materials/ tools/ equipment, to carry out the repairs and maintenance on the customers vehicles in accordance with the manufacturers repair techniques.· Ensure accurate fault diagnosis and effective utilization of time allocated for the repairs. Report to Team Leader of any delays in repairs due to unavailability of parts or any other reason.· Ensure all additional repairs are authorized; parts are booked to the repair order. In case of warranty repair/ parts exchange program, return removed part to the parts department in the same carton to facilitate audit processes and getting necessary credit if applicable. In case of retail jobs keep the old parts inside the vehicle except batteries and parts which may cause stain on the interior trim/ carpet of the vehicle.· Service personal tools, keep the lifts and work area clean and comply with the health and safety standards.· Upgrade knowledge by regularly doing web-based courses and by attending classroom trainings.· Keep all personal tools safe. Any breakages or accidents must be reported to the Team Leader / Supervisor immediately/Tool room for replacement.· Ensure efficiency and productivity is maintained above 100%.· Ensure proper clocking on/off in the system and do write up in the repair order as per the prescribed procedure.· Any unused parts must be returned or stored properly as per company procedure. Used parts must be disposed in an environment friendly manner.· To work extra hours in case the job needs to be completed to ensure customer satisfaction as per Team Leader’s requirement.

Job PurposeTo plan, initiate and conduct sales process with the customers visiting the showroom or while on sales call and contribute in achieving the sales targets.Essential Roles and ResponsibilitiesCarry out sales in accordance to pre agreed monthly targets and budgets.Prepare/ maintain call reports/log highlighting salient features and advise the Manager of the same.Report weekly/ monthly on agreed performance data, comparing actual with targeted/ budgeted performance.Attend to customers visiting the showroom, initiate sales process with them paying attention to their needs and offer qualified advice on the specifications of the product.Maintain close contact with prospect customers, make sales call and visit them to suit their schedule/ convenience. Introduce and follow up suitable sales prospects.Maintain customer database and contribute towards the development of prospects list. Keep abreast of competition in this segment of cars.Ensure pre-delivery inspections and proper documentation of the sales transactionEnsure details of all vehicle transactions are accurately completed & recorded and registered with sales administration, including payment and the registration of the vehicle with the traffic department and invoicing.Provide highest degree of customer service and satisfaction at all times in accordance with the company’s sales policies and procedures to maximize future recommended or repeat salesEnsure that the customer is aware of all available extras, accessories and warranties.Notify the customers of delay, changes in the requirements and specifications etc., if any, ensuring smooth conclusion of vehicle handover.Provide customers with qualified advice on vehicle finance and insurance facilities.Participate in seasonal sales campaign and promotions to maximize sales penetration

As a leader in luxury retail in the Middle East, Al Tayer Group's retail division, Al Tayer Insignia, hosts a portfolio of some of the world’s best luxury brands in the fashion, jewellery, home and department store categories. Complementing its position in luxury retail, Al Tayer Insignia has also built new frontiers in lifestyle retail, representing leading brands in the Beauty, Home, Fashion and Hospitality sectors. Our brands include Bloomingdales, Harvey Nichols and Armani to name just a few!Job Purpose• To plan, project and identify the requirements of the products, purchasing the required quantities which meets customer needs thereby maximizing profits and providing a commercially viable range of productsEssential Roles and ResponsibilitiesFunctional Roles and Responsibilities• Analyze market trends, consumer preferences , sell through, seasonal demands etc to formulate a buying practice in line with consumer /store demands• Plan and select the range, type, quality and quantity of merchandise according to customer demand, trends, store policies and set prices and sell through targets in conjunction with the Division Merchandise Manager/GMM to ensure they are in line with the budget• Carry out purchasing activities in line with the brand purchase plans.• Maintain profitable relationships with existing suppliers/principals , and monitor the adherence to the contract terms• Monitor the stock levels in the stores; coordinate with planning team to maintain optimal stock levels in line with the consumer demand.• Support the promotional activities in the store and ensure the merchandise is available in time and in right quantities. Receive and analyse reports on the activities and provide recommendations to the DMM when required.• Support PR and Marketing teams by guiding and validating the selection of products to be included in planned campaign• Keep abreast of market trends and awareness of competitor activities• Negotiate with suppliers on provision of training for the concerned product. Manage the brand training of staff in the area to ensure that the product knowledge is up to date and that all staff are knowledgeable on new products/trends. Prepare regular trends training and deliver to the business units.• Review buying feedback reports and monitor sales performance on weekly basis against set targets and provide recommendations to DMM as to buying strategy for a respective brand.• Prepare periodic reports both for the business and as requested by principals analysing the sale turnover and consumer trends per product to arrive at a proposal to maintain/liquidate/dispose off the stocks in conjunction with Planning and/or continue/discontinue product lines.• Conduct regular store visits in al markets to review brand performance and competitor activitiesPeople Management Roles and Responsibilities• Provide leadership and direction to subordinates towards the achievement of goals and objectives.• Guide and motivate subordinates to enhance performance and produce quality work.

To provide HR operational support to the Al Tayer BU to meet HR needs & objectives in an effective and efficient manner . You will play a pivotal role in driving the recruitment and talent acquisition strategy aimed at fostering the development of UAE Nationals within our organization. Your responsibilities will encompass various facets of recruitment, talent identification, and engagement to enhance Emiratisation initiatives.Functional Roles and Responsibilities• Act as a representative of the HR function within the BU, providing day-to-day HR support to employees and management , specifically within the Emiratisation function.• Participate in the implementation of UAE National employee induction and orientation plans within the units in conjunction with the Employee Services team and subsequent follow-up on progress of new recruits in their jobs through the induction & probation period including identification of any training needs to complement the learning on the job.• Where appropriate, handle staff grievances & disciplinary issues and provide guidance to line managers for efficient & satisfactory resolution of the same in line with HR policies procedures and undertake suitable measures to aid retention.• Facilitate the performance management process, drive appraisal process for its successful conclusion during probation and annual cycle, review & report outcomes to HR Manager for further analysis & decisions in training, reward & performance management area.• Provide counseling and advice to all employees in line with company and HR policies and procedures• Facilitate smooth transition of employees exiting the organization by coordinating with the relevant departments in ensuring payment of final settlement dues and cancellation of visas within appropriate time frame.• Oversee entry and maintenance of employee data on all HR systems and ensure accuracy and timeliness of the same.· Develop, implement, and oversee the Emiratisation strategy aligned with organizational objectives to attract, recruit, and retain UAE Nationals across diverse roles and levels.· Recruitment Planning: Collaborate with hiring managers to identify Emiratisation needs, establish hiring plans, and devise effective strategies to source, attract, and assess Emirati talent.· Talent Acquisition: assist with the end-to-end recruitment process, including sourcing, screening, interviewing, and onboarding Emirati candidates while ensuring a positive candidate experience.· Stakeholder Engagement: Cultivate strong relationships with internal stakeholders, government entities, educational institutions, and community organizations to drive Emiratisation goals and initiatives.· Talent Pipeline Development: Implement proactive measures to create and nurture a pipeline of UAE Nationals, ensuring continuous talent availability for current and future organizational needs.· Compliance and Reporting: Ensure compliance with Emiratisation regulations and requirements, maintaining accurate records and providing timely reports as necessary.

As a leader in luxury retail in the Middle East, Al Tayer Group's retail division, Al Tayer Insignia, hosts a portfolio of some of the world’s best luxury brands in the fashion, jewellery, home and department store categories. Complementing its position in luxury retail, Al Tayer Insignia has also built new frontiers in lifestyle retail, representing leading brands in the Beauty, Home, Fashion and Hospitality sectors. Our brands include Bloomingdales, Harvey Nichols and Armani to name just a few! About the Role Retail Manager will manage and develop the team in order to achieve high levels of revenue, whilst maintaining brand image, operational compliance and customer satisfaction What You’ll Be Doing Functional Roles & Responsibilities Drive sales, monitor performance, identify commercial opportunities, and make recommendations to meet and exceed sales targets. Cultivate a culture of excellent customer service by leading through example. Resolve customer complaints effectively and promptly. Minimise stock loss through the management, implementation, and adherence to ATG policies and procedures. Ensure Visual Merchandising standards are maintained within brand guidelines. Implement company expectations of standards, maintenance, and cleanliness. Ensure all company policies and procedures are implemented and adhered to. Ensure company Health & Safety standards are adhered to at all times. Monitor sales per square foot to ensure maximum productivity within brand and store specifications. Keep abreast of market trends and competitor activity, and provide feedback/recommendations to the company. Analyse stock management information to ensure sales opportunities are maximised. Provide and analyse reports to gain an understanding of current performance trends, identify commercial opportunities, and ensure Buying/Planning teams are aware of stock-related feedback. Prepare and implement stock takes in-store in liaison with the Operations team. Recommend, manage, and/or support sales promotions and brand activities through effective planning and preparation. Provide feedback to relevant parties. Establish and maintain effective professional relationships with key business partners. Understand customer profiles and ensure feedback is provided to relevant parties in Marketing, Buying, and Planning. People Management Roles & Responsibilities Provide leadership and direction to team members toward the achievement of goals and objectives. Coach and motivate the team to enhance performance and produce quality work, ensuring they are continuously developed for higher-level roles.

Job PurposeTo deliver excellent customer service through: Identifying customer needs, offering advice and demonstrating suitable products; building relationships with key customers and ensuring store standards are maintained in order to achieve sales targets and cultivate customer loyalty Essential Roles and Responsibilities• Welcome customers into the store; identify their needs through asking questions; recommend and demonstrate appropriate products; recommend link products; close the sale; provide professional till point service; follow up with regular customers; maintain personal grooming standards; deal professionally with customer complaints. Advise customers about promotions in store• Ensure product / hygiene guidelines and merchandise of products, as per the defined standards• Rotate stocks to ensure that existing stock is displayed in front of new items on the shelves• Maintain housekeeping standards, including window displays• Check stock levels daily and recommend orders to the store manager / counter supervisor in order to replenish and maintain optimum stock levels• Ensure all store and office administration, as per manager’s request, is completed accurately and on time, including customer database cards• Comply with all company policies and procedures

As a leader in luxury retail in the Middle East, Al Tayer Group's retail division, Al Tayer Insignia, hosts a portfolio of some of the world’s best luxury brands in the fashion, jewellery, home and department store categories. Complementing its position in luxury retail, Al Tayer Insignia has also built new frontiers in lifestyle retail, representing leading brands in the Beauty, Home, Fashion and Hospitality sectors. Our brands include Bloomingdales, Harvey Nichols and Armani to name just a few!About The RoleTo ensure excellent customer service through: effectively managing the department team; controlling and monitoring department operations including merchandising and stock control in order to achieve the department targetWhat You’ll Be DoingFunctional Roles and Responsibilities• Achieve excellent standards of customer service in the department by directing and coaching the sales team, and leading by example on the shop floor• Analyse sales data to maximize sales on day to day basis• Resolve customer complaints effectively, either by dealing with them personally or passing them on to the store manager• Ensure that the standards of grooming, presentation and professional conduct are set and maintained• Motivate team members to achieve shared goals and acknowledge team and individual successes• Ensure all new starters are inducted into the department team• Ensure all department staff are trained on all aspects of the department in liaison with the store manager and training department• Monitor the stock in the department and inform the Store Manager of any depleting stocks, stock loss to take corrective action• Ensure the department is merchandised commercially and visually as per the guidelines provided by the brand• Maintain high standards of housekeeping with regards to the sales floor, fitting rooms and stock areas• Comply with all company policies and procedures including refund and exchange policy, security, health and safety policies etc,

• To carry out effective and efficient repair and maintenance of customer vehicles following the approved manufacturers repair techniquesEssential Roles and ResponsibilitiesFunctional Roles and Responsibilities• Collect job orders and the necessary materials/ tools/ equipment, to carry out the repairs and maintenance on the customers vehicles in accordance with the manufacturers repair techniques.• Ensure accurate fault diagnosis and effective utilization of time allocated for the repairs. Report to Team Leader of any delays in repairs due to unavailability of parts or any other reason.• Ensure all additional repairs are authorized; parts are booked to the repair order. Incase of warranty repair/ parts exchange program , return removed part to the parts department in the same carton to facilitate audit processes and getting necessary credit if applicable. Incase of retail jobs keep the old parts inside the vehicle except batteries and parts which may cause stain on the interior trim/ carpet of the vehicle.• Service personal tools, keep the lifts and work area clean and comply with the health and safety standards.• Upgrade knowledge by regularly doing web based courses and by attending class room trainings.• Keep all personal tools safe. Any breakages or accidents must be reported to the Team Leader / Supervisor immediately/Tool room for replacement.• Ensure efficiency and productivity is maintained above 100%.• Ensure proper clocking on/off in the system and do write up in the repair order as per the prescribed procedure.• Any unused parts must be returned or stored properly as per company procedure. Used parts must be disposed in an environment friendly manner.• To work extra hours incase the job needs to be completed to ensure customer satisfaction as per Team Leader’s requirement.

• To provide professional service to the customers, in terms of accurately recording and organizing quality repair and maintenance services so as to enhance customer retention and after sales revenue giving professional advise to customers on current and future maintenance needsFunctional Roles and Responsibilities• Receive and greet customers, discuss servicing/ repair needs, guide them on assessment & repair of problems/ faults and service requirements based on manufacturer recommendation and when agreed to record the requirement correctly on job card to avoid any ambiguity effecting the quality of repair.• Explain to the customer contents of the job, its value and cost involved. After obtaining confirmation prepare clear and unambiguous work instruction for the technician to carry out the job and keep in constant touch to ensure that work is progressing in proper manner.• Organize inspection upon completion of the job to ensure the quality of the job meets the prescribed standard and to satisfy the customer that the job has been carried out as desired.• Deliver the vehicle in most courteous manner once the job has been completed to the entire satisfaction of the customer and authorities of the workshop so as to ensure continuity of business.• Establish healthy and profitable relationship by proactively communicating and following up with the existing as well as prospective customer on performance of their cars and if they require any service attention so as to consolidate and enhance the customer base.• Keep the customers constantly posted on the status of the back order parts, their actual date and time of arrival to assure customer of the company’s genuine interest in sorting out his problem so as retain customer’s confidence.• Keep customers periodically informed about the work progress and deliver vehicles after collecting the repair charges / LPO/ IPO.• Up sell new accessories, service packages, additional service and participate actively in service campaign.• Upgrade product knowledge through web based training and class room training.• Establish cordial relation with customers and workshop staff.• Follow up on Work In Progress (WIP) targeting closer in 30 days.• Follow-up with customers on long pending vehicles for taking delivery.Job RequirementsEducation/Certification and Continued Education• Vocational qualification in automotive trade or• Diploma in Automobile Engineering or graduateYears of Experience• 2 -5 years’ experience in automotive trade

To provide Govt. Relations support services by liaising with government departments such as traffic, police, ministries, for the registration of vehicle, new branch opening, traffic fine payments, and any other miscellaneous issue requiring resolution through appropriate Govt. authority to facilitate the administration process.Functional Roles and ResponsibilitiesSupport the sales function in enhancing sales activities by organizing registration, cancellation, re-registration of vehicles.Liaise with traffic department for fine details and arrange to clear the fines.Assist in handling and sorting out any GR queries related to vehicles, traffic, fines, etc.Monitor the expiry of the vehicle registrations and provide the accounts department with a month wise allocation of vehicle registration expenses.Obtain detailed information on traffic fines from the Office Administrator; ensure its payment on time to avoid block on account for registration of vehicles.Forward details on the vehicle no., amount, date and reason of fine, to the administrator for appropriate charging and ensure the IOU taken for traffic work is settled as per company policy.Ensure safe custody of company stamp and maintenance of registration documents.Coordinate with police department with regard to filing of any case against defaulting customers, and liaise with the company lawyers when their services are required for filing of cases.Obtain information from the Government Offices for new branch openings, and arrange all the documentation and approvals for establishment of new branchesBuild effective relationships and networks with the Government authorities to ensure speedy processing of formalities.Higher Secondary School Certificate

About UsAs a leader in luxury retail in the Middle East, Al Tayer Group's retail division, Al Tayer Insignia, hosts a portfolio of some of the world’s best luxury brands in the fashion, jewellery, home, and department store categories. Complementing its position in luxury retail, Al Tayer Insignia has also built new frontiers in lifestyle retail, representing leading brands in the Beauty, Home, Fashion and Hospitality sectors. Our brands include Bloomingdales, Harvey Nichols, Amarni and newly added Gym Shark and The White Company, to name just a few!About The RoleThe Head of Loyalty serves as the voice of the customer and will champion key decision making that impacts the view of Al Tayer Insignia enabling key departments to make critical and informative decisions to achieve growth and retention. The role is responsible for delivering the Al Tayer Insignia Loyalty strategy and Amber programme, actively engaging with senior stakeholders across ATI to ensure a seamless customer experience within all touchpoints that relate to the ATI vision of delivering a best-in-class Loyalty program. This role will also focus on external partnerships to drive member acquisition, engagement, and retention across all customer segments. Through intelligent utilization of data and system optimization this role will be required to execute the program and work towards continuous enhancements based on local and global best practice.What You’ll Be DoingStrategic Roles and Responsibilities• Elevating customer engagement, revenue and long-term value from the base.• Attracting new customers to Amber and reactivating lapsed customers.• Supporting a strong ROI and delivering the next generation of Amber and we evolve it.• Thought leadership and strategy formulation for the development of our tiered loyal proposition• Lead and develop all aspects of the Amber loyalty strategy for Al Tayer retail across the online & retail business and its products with the GCC with a key focus on the UAE market• Drive the growth of the Amber loyal community and oversee direct communications with consumers• Set strategic target for the Loyalty base to support all business divisions and KPIs to ensure continuous growth• Manage all Loyalty applications with strong experience in martech and automation, ensuring systems optimization in line with strategic business needs for Loyalty systems to provide an effective sales funnel• Ability to analyse customer data and strong understanding of customer segmentation.• Monitor customer behavior through current system availability• Streamline customer data under one customer view• Plan and manage Omni channel marketing campaigns based on data insights• Identify and implement innovative solutions to engage with customers across multiple touchpoints• Conduct market research to follow trends and competition.• Participate and facilitate in customer strategy discussions across Al Tayer Group relating to Al Tayer Insignia, including but not limited to discussions with senior stakeholders, committees and quarterly planning sessions etc.• Establish the governance of the Loyalty function within the Customer Experience department• Recommend changes to Loyalty methodology• Recommend initiatives to division heads (commercial and support) to drive customer advocacy• Build, maintain and optimize the customer journey to enhance the overall customer experience across Al Tayer Insignia for all segments of customer.• Identify, negotiate, and manage strategic partnerships that enhance the value proposition of the loyalty program, including co-branded offers, cross-industry collaborations, and exclusive member benefits.• Collaborate with internal stakeholders (e.g., marketing, digital, retail, and finance) to ensure seamless integration of internal and external partner initiatives and alignment with overall business goals and customer experience standards.• Identify new business opportunities that can enhance the loyalty ecosystem — e.g., exploring untapped customer segments, new channels, or markets through partnerships.• Developing revenue-generating opportunities via co-branded initiatives, joint campaigns, or member-exclusive offers with external brands.• Source new benefits, services, or experiences that elevate the loyalty proposition

To attend to customer tables and to maximize sales by providing exceptional customer service, in a professional and efficient manner, to all guests to ensure customer satisfactionEssential Roles and ResponsibilitiesFunctional Roles and Responsibilities• Ensure all guests receive positive and professional service to the highest standards to exceed the customer’s expectations. • Take and process customer’s orders in an accurate and timely manner. • Follow sequence of service standards as per brand guidelines. • Understand and anticipate customer needs, being attentive but not intrusive. • Have a complete and thorough knowledge of all menu items in order to be able to describe and recommend products to customers. • Ensure food quality and consistency is delivered at all times to Brand guidelines and Company standards. • Manage the set up and close down of tables within section. Ensure tables are turned around and ready with minimal delay. • Maintain cleanliness and hygiene standards. • Work within operational standards to ensure food and beverage preparation process remain within Company and Municipality guidelines. • Ensure all administration is completed accurately and in a timely manner, including customer database cards • Receive cash or payment in any authorized modes from customers. Issue receipts against purchases and reconcile receipts with sales figures. • Carry out additional tasks as instructed by management.

Running and reporting on Google campaigns•    Running all topline numbers for reporting dashboards for Ounass •    Reporting dashboard WoW performance by channel•    Weekly Reporting on new customer acquisition.•    Running app download reports via Adjust tool.•    Brand specific campaign performance reports•    General ad hoc data gathering/reporting requirements•    Setting up and maintaining UTM tracking tags•    Competitor analysis and data gathering to understand and collate key competitor campaigns and launch timings. •    Consolidating monthly costs•    Reporting daily on campaigns performance (ROI, IS, CTR) across accounts and markets•    Running paid advertising across SEM channels•    Keyword research for key search campaigns•    Own the ad copy creation process•    Updating all regions with new ad copies and required extensions•    Monitor and enhance active bid strategies •    Maintaining digital marketing calendar•    Communicating new brands, add to search accounts and removing discontinued brands.•    writing of paid search copy and site links, including getting these translated. •    downloading customer lists to create custom audiences.•    Setup of google search ads and social media.•    Maintain SA360 budget groups & strategies   •    Ongoing SA360 Templates creation and fixing•    Audience/ remarketing lists update •    Ongoing campaigns optimization – performance based•    Briefing creatives requirements via jira•    Coordinating campaign asset delivery and translations  •    Delivering assets to digital marketing analysts and ensuring campaigns go live according to deadlines.•    Assisting in coordinating other team members to ensure costs are being managed and flagging/understanding when targets are not being met

To carry out effective and efficient repair and maintenance of customer vehicles following the approved manufacturers repair techniques.Roles & Responsibilities:Collect job orders and the necessary materials/ tools/ equipment, to carry out the repairs and maintenance on the customers vehicles in accordance with the manufacturers repair techniques.Ensure accurate fault diagnosis and effective utilization of time allocated for the repairs. Report to Team Leader of any delays in repairs due to unavailability of parts or any other reason.Ensure all additional repairs are authorized; parts are booked to the repair order. In case of warranty repair/ parts exchange program, return removed part to the parts department in the same carton to facilitate audit processes and getting necessary credit if applicable.  In case of retail jobs keep the old parts inside the vehicle except batteries and parts which may cause stain on the interior trim/ carpet of the vehicle.Service personal tools, keep the lifts and work area clean and comply with the health and safety standards.Upgrade knowledge by regularly doing web-based courses and by attending classroom trainings.Keep all personal tools safe. Any breakages or accidents must be reported to the Team Leader / Supervisor immediately/Tool room for replacement.Ensure efficiency and productivity is maintained above 100%.Ensure proper clocking on/off in the system and do write up in the repair order as per the prescribed procedure.Any unused parts must be returned or stored properly as per company procedure. Used parts must be disposed in an environment friendly manner.To work extra hours in case the job needs to be completed to ensure customer satisfaction as per Team Leader’s requirement.