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JUMBO MANPOWER SERVICES L.L.C

The flagship company of the Jumbo Group, Jumbo Electronics Company Ltd. (LLC) was founded in 1974. Jumbo is one of the leading names in the field of consumer electronics, information technology, telecommunications, home appliances, office automation and entertainment in the United Arab Emirates and is amongst the first transnational corporations with a well spread out network of 30 retail stores and 9 service centers across the Emirates. Jumbo’s presence in the UAE encompasses the seven Emirates of Dubai, Sharjah, Abu Dhabi, Umm Al Quwain, Ras Al Khaimah, Fujairah and Ajman. Jumbo is ISO 9001 certified with established systems and procedures which are constantly tested and improved upon to best serve customer needs.

Department: IT Service ManagementReports To: Service Delivery ManagerJob Summary: The Incident and Change Manager is responsible for overseeing the incident management and change management processes within the organization. This role ensures that incidents are resolved efficiently and changes are implemented smoothly, minimizing disruption to business operations. The role requires strong communication, problem-solving, and leadership skills to manage critical situations and collaborate with cross-functional teams.Key Responsibilities:1. Incident Management:o Lead and coordinate the resolution of IT incidents to ensure minimal impact on business operations.o Act as the point of escalation for major incidents, ensuring timely communication with stakeholders.o Conduct root cause analysis for critical incidents and ensure that corrective actions are implemented.o Maintain and improve incident management processes, ensuring compliance with SLAs.2. Change Management:o Manage and oversee the change management process, ensuring that changes are assessed, approved, and implemented effectively.o Collaborate with technical teams to evaluate the risk and impact of proposed changes.o Chair Change Advisory Board (CAB) meetings, facilitating the review and approval of changes.o Ensure proper documentation and communication of changes to relevant stakeholders.3. Reporting and Documentation:o Generate and present incident and change management reports to senior management.o Maintain accurate records of all incidents and changes, ensuring compliance with audit requirements.o Continuously improve reporting processes and tools to enhance visibility and decision-making.4. Continuous Improvement:o Identify areas for process improvement within incident and change management and implement best practices.o Provide training and guidance to IT staff on incident and change management procedures.o Monitor and analyze incident and change trends to proactively prevent future incidents.Qualifications:• Bachelor’s degree in Information Technology, Computer Science, or a related field.• Proven experience in IT Service Management, with a focus on incident and change management.• ITIL certification is highly desirable.• Strong problem-solving and analytical skills.• Excellent communication and interpersonal skills.• Ability to work under pressure and manage multiple priorities.Key Competencies:• Leadership and decision-making skills.• Attention to detail and accuracy.• Ability to collaborate across teams and manage stakeholder relationships.• Proactive approach to problem-solving and process improvement.Experience:• Minimum 3-5 years of experience in a similar role within an IT environment.• Windows AD, Azure , O365 user management operations• Desktop user support skills• Experience managing major incidents and leading change management processes

Posted 3 months ago

Requirement:1. Operating Systems:• Proficiency in Windows (10, 11) and macOS.• Mobile OS (IOS and Android)• Patching and upgrading OS using tools.2. Hardware Knowledge:• Troubleshooting desktops, laptops, printers, mobiles, and other peripherals.• Basic understanding of hardware replacement and upgrades.3. Networking Basics:• Knowledge of TCP/IP, DNS, DHCP, and Wi-Fi troubleshooting.• Setting up and configuring network devices (e.g., routers, access points).4. Software Troubleshooting:• Installing and maintaining applications (e.g., Microsoft Office 365, browsers).• Identifying and resolving software compatibility issues.• Troubleshooting office 365 applications like outlook issues5. Remote Support Tools:• Experience with tools like Quick Assist, Manage Engine products ,MDT, SCCM or Microsoft Remote Desktop6. IT Security:• Basic knowledge of antivirus tools, firewalls, and security best practices.• Awareness of endpoint protection tools like Kaspersky or Intune.• Bitlocker Encryption7. Active Directory & User Management:• Creating, updating, and managing user accounts.• Understanding of group policies and permission settings.• Understanding of a Domain network• Understanding of DHCP8. ITIL Foundations:• Basic understanding of incident, problem, and change management processes.9. Mobile Device Management (MDM):• Managing devices through tools like Intune SOTI , AirWatch or any other platforms.10. Backup and Recovery:• Knowledge of backup tools and restoring data for end users (iPhone ,Laptop,Desktop ,Mac OS)• Data recovery from encrypted device• Replace laptop and mobile with data transferCertifications and Tools1. Certifications:• CompTIA A+ (optional)• Microsoft Certified: Modern Desktop Administrator Associate• ITIL Foundation2. Tools and Systems:• Ticketing systems like ServiceNow, Symphony, or ManageEngine Service Desk Plus• Familiarity with asset management tools.Additional Skills (Advantageous)• Familiarity with cloud platforms (Azure, AWS).Scripting knowledge (PowerShell, Bash, VB,or Python).

Posted 3 months ago

Merchandising Execution: Implement merchandising plans and guidelines provided by the company to ensure consistent and appealing presentation of FMCG products in retail stores. Arrange products on shelves or displays according to planograms, ensuring proper positioning and visibility.Stock Management: Monitor inventory levels and replenish stock as needed to prevent out-of-stocks and maintain product availability. Conduct regular stock checks, rotate products to minimize expiration, and ensure compliance with FIFO (First In, First Out) principles.Product Placement Optimization: Optimize product placement to maximize visibility and sales potential. Identify prime locations within stores for high-traffic areas, end caps, and promotional displays. Work with store managers to secure favorable placement and negotiate additional promotional space when possible.Promotion Implementation: Execute promotional activities, such as in-store demonstrations, displays, price discounts, and special offers, to stimulate consumer interest and drive sales. Coordinate with retailers and distributors to ensure timely and accurate execution of promotions.Relationship Building: Develop and maintain strong relationships with store managers, buyers, and staff to secure cooperation and support for merchandising initiatives. Compliance and Quality Assurance: Ensure compliance with company standards, policies, and regulatory requirements related to product placement, pricing, labeling, and merchandising practices. Conduct regular quality checks to ensure product freshness, cleanliness, and adherence to quality standards.

Posted 4 months ago

Requirement:1. Expert knowledge of the following with good hands-on experience:a. PCS7 V9.0 and above (Libraries like APL, PC, IL)b. TIA Portal V16 and abovec. WinCC (should be capable of customizing objects as per requirements)d. Simatic Batche. Profibus, Profinet, Modbus (RTU & TCP/IP), OPC, HART, PRP, HSR, IEC 61850 Protocolsf. PLC’s – S7-400, S7-300, S7-1200, S7-1500, etc.g. Server Client Architectureh. OPC Serversi. Knowledge of cybersecurity in IT/OT environments (Whitelisting, System Hardening, Domain setup, Patch management, Antivirus configuration)j. Working knowledge of Siemens Process Historian and Information Serverk. Working Knowledge of Process industry in Key verticals such as Water and Wastewater, Power Management Systems, PLC based substation control systems, Metals & Mining, etc.2. Able to handle tasks without supervision.3. Very good troubleshooting experience4. Experience in scripting.5. Excellent communication skills6. Good Experience in handling customer and customer requirements7. Good Experience in design, engineering, internal testing, FAT, testing, commissioning and SAT.8. Proven experience in documentation (FDS, Cabinet Drawings, Testing procedures, Heat Load Calculations, O&M manuals, etc.)9. Capable of handling trainings to customers.10. Able to manage a team of junior engineers.11. Capable of providing solutions to tricky problems.12. Engineer, implement, and monitor security measures for the protection of ICS systems or SIS systems, related networks, and information, while identifying and defining system security requirements.13. Design ICS systems security architecture and develop detailed cybersecurity designs adhering to standard blueprints and best design practices.14. Engage in the entire software/system lifecycle, encompassing design, documentation, installation, configuration, and testing.15. Manage System Backup technologies like Acronis & other providers, including installation and deployment.16. Deploy and Manage End Point Security & Application Control Solutions from McAfee & other providers, as well as SIEM solutions like McAfee, Splunk, Q-radar, & other providers.17. Implement and manage network-based firewalls (e.g., Fortinet, Palo Alto, CISCO, SonicWALL, Siemens, etc.), network troubleshooting, and intrusion detection products.18. Install and manage Network Management Solutions.19. Conduct firmware updates for various Automation Control Systems, Switches, Firewalls, etc.20. Configure and deploy Domain Controller settings and policies to defined computer groups.21. Implement host-based security technologies such as Antivirus, Data Leakage Prevention, Host IPS, Whitelisting, and Anomaly Detection.22. Perform installation, configuration, and testing activities at both factory (manufacturing facility) and customer sites, with experience in Factory Acceptance Testing (FAT) and Site Acceptance Testing (SAT).23. Prepare comprehensive system documentation including Functional Design Specifications, Backup Systems documentation, Firewall configurations, Network Diagrams, System Architectures, Asset Inventory, FAT and SAT procedures, and Operation & Maintenance manuals.Cyber Security FDS, FAT & SAT Document preparation

Posted 4 months ago

We are seeking a dynamic and results-oriented Recruitment Team Leader to lead our recruitment operations in the manpower outsourcing industry. The ideal candidate will oversee the recruitment team, manage end-to-end recruitment processes, and ensure the delivery of top talent to meet client needs.Team Leadership:Supervise, mentor, and motivate the recruitment team to achieve individual and team performance goals.Recruitment Strategy:Develop and implement innovative recruitment strategies to attract top talent for various industries.Operational Excellence:Oversee the end-to-end recruitment process, including sourcing, screening, interviewing, and candidate onboarding.Client Engagement: Collaborate with client organizations to understand their staffing requirements, company culture, and specific hiring needs.Job Requirement Analysis: Work closely with the Account manager to define and refine job descriptions, ensuring a clear understanding of the skills, qualifications, and experience needed for each position.Sourcing and Talent Acquisition: Utilize various sourcing methods to identify and attract a large pool of qualified candidates quickly. Leverage your database, job boards, social media, and other channels to build a robust candidate pipeline.Client Presentation:Present shortlisted candidates to clients, providing detailed profiles and insights to facilitate client decision-making. Gather and incorporate client feedback to refine the candidate selection process.Interview Coordination: Schedule and coordinate interviews between candidates and client representatives. Provide guidance and support to candidates throughout the interview process.Market Research and Trends: Stay informed about industry trends, salary benchmarks, and changes in the job market. Evaluate and enhance recruitment processes to improve efficiency and client satisfaction.

Posted 4 months ago

Key Responsibilities:1. Incident Management:o Lead and coordinate the resolution of IT incidents to ensure minimal impact on business operations.o Act as the point of escalation for major incidents, ensuring timely communication with stakeholders.o Conduct root cause analysis for critical incidents and ensure that corrective actions are implemented.o Maintain and improve incident management processes, ensuring compliance with SLAs.2. Change Management:o Manage and oversee the change management process, ensuring that changes are assessed, approved, and implemented effectively.o Collaborate with technical teams to evaluate the risk and impact of proposed changes.o Chair Change Advisory Board (CAB) meetings, facilitating the review and approval of changes.o Ensure proper documentation and communication of changes to relevant stakeholders.3. Reporting and Documentation:o Generate and present incident and change management reports to senior management.o Maintain accurate records of all incidents and changes, ensuring compliance with audit requirements.o Continuously improve reporting processes and tools to enhance visibility and decision-making.4. Continuous Improvement:o Identify areas for process improvement within incident and change management and implement best practices.o Provide training and guidance to IT staff on incident and change management procedures.o Monitor and analyze incident and change trends to proactively prevent future incidents.Qualifications:• Bachelor’s degree in Information Technology, Computer Science, or a related field.• Proven experience in IT Service Management, with a focus on incident and change management.• ITIL certification is highly desirable.• Strong problem-solving and analytical skills.• Excellent communication and interpersonal skills.• Ability to work under pressure and manage multiple priorities.Key Competencies:• Leadership and decision-making skills.• Attention to detail and accuracy.• Ability to collaborate across teams and manage stakeholder relationships.• Proactive approach to problem-solving and process improvement.Experience:• Minimum 3-5 years of experience in a similar role within an IT environment.• Windows AD, Azure , O365 user management operations• Desktop user support skills• Experience managing major incidents and leading change management processes.

Posted 4 months ago

Technical Skills1. Operating Systems:•Proficiency in Windows (10, 11) and macOS.•Mobile OS (IOS and Android)•Patching and upgrading OS using tools.2. Hardware Knowledge:• Troubleshooting desktops, laptops, printers, mobiles, and other peripherals.• Basic understanding of hardware replacement and upgrades.3. Networking Basics:• Knowledge of TCP/IP, DNS, DHCP, and Wi-Fi troubleshooting.• Setting up and configuring network devices (e.g., routers, access points).4. Software Troubleshooting:• Installing and maintaining applications (e.g., Microsoft Office 365, browsers).• Identifying and resolving software compatibility issues.• Troubleshooting office 365 applications like outlook issues5. Remote Support Tools:• Experience with tools like Quick Assist, Manage Engine products ,MDT, SCCM or Microsoft Remote Desktop6. IT Security:• Basic knowledge of antivirus tools, firewalls, and security best practices.• Awareness of endpoint protection tools like Kaspersky or Intune.• Bitlocker Encryption7. Active Directory & User Management:• Creating, updating, and managing user accounts.• Understanding of group policies and permission settings.• Understanding of a Domain network• Understanding of DHCP8. ITIL Foundations:• Basic understanding of incident, problem, and change management processes.9. Mobile Device Management (MDM):• Managing devices through tools like Intune SOTI , AirWatch or any other platforms.10. Backup and Recovery:• Knowledge of backup tools and restoring data for end users (iPhone ,Laptop,Desktop ,Mac OS)• Data recovery from encrypted device• Replace laptop and mobile with data transferSoft Skills1. Communication Skills:• Ability to explain technical issues in simple terms to non-technical users.• Active listening to understand user concerns.2. Customer Service:• Patience and professionalism when dealing with users.• Maintaining a customer-first mindset.3. Problem-Solving:• Diagnosing issues quickly and providing efficient solutions.• Thinking critically under pressure.4. Teamwork:• Collaborating with colleagues and other IT teams.5. Time Management:• Prioritizing tasks based on urgency and business impact.Certifications and Tools1. Certifications:• CompTIA A+ (optional)• Microsoft Certified: Modern Desktop Administrator Associate• ITIL Foundation2. Tools and Systems:• Ticketing systems like ServiceNow, Symphony, or ManageEngine Service Desk Plus• Familiarity with asset management tools.Additional Skills (Advantageous)• Familiarity with cloud platforms (Azure, AWS).• Scripting knowledge (PowerShell, Bash, VB,or Python).

Posted 4 months ago

Work with CEO, senior managerial or Directorial staff to provide administrative support, usually on a one-to-one basis. Executive Assistant help CEO to make the best use of their time by dealing with secretarial and administrative tasks.• Dealing with incoming email, highlight urgent correspondence and print attachment, faxes and post, often corresponding on behalf of the CEO.• Organizing and maintaining the CEO diary and making appointments and sending out as reminder to keep him/her on tract.• Organizing meetings and booking meeting rooms• Keep and maintain an accurate record of papers and electronic correspondence on behalf of the CEO.• Producing documents, briefing papers, reports and presentations.• Answers and screen telephone calls and forward them to concern person.• Maintaining the current filing and database system, and looking for ways to improve current systems• Producing reports and presentations• Preparing financial statements, reports, memos, and other documents.• Arranging travel, and occasionally, travelling with the superior to take notes or dictation at meetings and Company events and provide general assistance during presentations.• Meeting and greeting visitors at all levels of seniority.• Researching and conducting data to prepare documents for review and presentation by boards of directors, committees, and executives.• Organizing and attending meetings and ensuring the CEO is well prepared for meetings. Taking dictation and minutes.• Liaising with clients, suppliers and other staff.• Maintains office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; evaluating new office products; placing and expediting orders for supplies; verifying receipt of supplies.• Completes projects by assigning work to clerical staff; following up on results.

Posted 4 months ago

Provide L2 support for Microsoft 365 applications (Exchange Online, SharePoint Online, Teams, OneDrive).• Have knowledge of power shell scripting to automate the work.• Manage end-to-end user onboarding/offboarding:o Create user accounts and configure access.o Coordinate with the L1 team for device provisioning.o Deliver basic training to end users.• Track Microsoft 365 and other licenses company-wide.• Understand Azure, AWS, and Oracle Cloud.• Manage and troubleshoot user accounts in Microsoft 365 and on-premises Active Directory.• Assist with user provisioning, de-provisioning, and licensing in Microsoft 365.• Implement and maintain security protocols (MFA, Conditional Access).• Monitor system performance and escalate complex issues with the L1 team.• Create and maintain documentation and troubleshooting guides.• Conduct user training on Microsoft 365 features.• Stay updated on Microsoft 365 and Active Directory developments and suggest improvements.• Participate in Microsoft 365 enhancement projects.• Track group policies and implement best practices.• Create knowledge base articles for the L1 support team.Qualification:• Bachelor’s degree in Computer Science, IT, or a related field.• 5+ years of experience in Microsoft 365 Administration or L2 support, with experience in on-premises Active Directory.• Strong knowledge of Microsoft 365 administration and security features.• Proficiency in on-premises Active Directory management.• Familiarity with PowerShell for management tasks.• Excellent troubleshooting and communication skills.• Relevant Microsoft certifications preferred.

Posted 4 months ago

ReportingMonthly Project Progress ReportingBudgeted Cost and Actual spend updates (Services)Reconciliations (Inventory/Collection/Revenue/Cost)Vendor open balance summaryPreparation of Ad-hoc reports as per management requestResponsible for Record retention and filing of all project related documentsArrange the project related meetings and share minutes of the meetingPrepare monthly variance report to compare Work-order with actual work completed by service providerIssue Work-order to Service providers and monitor the work-progress with work-orderProcessing Project related manual approvalCoordinate with Other team members and update the daily progress chart to share with Project ControllerAdhoc ReportingAccountingProcess all service related Invoice and posting in SAPMonitor and track service expenses against the Workorder and BudgetEnsure Invoices are booked on time and payment is done in timely mannerProcess vendor Invoices, perform Reconciliation and paymentUnderstanding of Project AccountingWiP A/C trackingPreparation of PoC working and Revenue recognition summaryCoordinate with Service provider for monthly invoices, SOAProcurement / ShipmentsMonitor shipment plan (Outgoing, adhoc)Guide and direct team to ensure products are ready to ship-outCoordination with Logistics, SFD and WH teamWork with On-site team to manage concern / flags raised by Turkmenistan CustomsReview of Monthly Inventory ReconciliationSoft SkillsIntermediate MS Excel skillsEffective communication (Oral/Written)Able to perform and deliver given tasks on timeAble to work independently

Posted 4 months ago