* Monitor day-to-day branch operations, SOP checklists, and quality reports.• Identify and resolve anomalies across sales, service, and quality data.• Lead process improvement loops (create → deploy → measure → refine).• Cut unnecessary costs (OPEX) and improve performance across branches.• Coordinate with branch managers, VM teams, and quality departments.• Conduct staff appraisals and enforce operational excellence standards.• Track all tasks using Agile principles and tools like ASANA.