Respond promptly to customer inquiries via phone, email, and live chat regarding fire safety products, services, and maintenance.Handle complaints professionally and coordinate with internal teams (technical, service, sales) to resolve issues quickly.Track and follow up on service tickets and client requests to ensure timely resolution.Maintain customer records and service history in CRM systems Escalate complex issues to technical support or field service teams when necessary.Support internal teams with customer feedback, recurring issues, or improvement suggestions.