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NCRi Solutions FZ LLC

NCRi Solutions FZ LLC

Consultant-Debt Collection & Recoveries SupervisorAssignment Duration 6 months (extendable)Location: RiyadhJoining Date: ImmediateSalary: Negotiable (SAR 20,000 - 35,000. depending on experience)+ Room & Board, Travel & food.A leading bank in Riyadh is looking to hire a Consultant for its Debt Collection Operations. The consultant will be responsible for developing and implementing strategic initiatives to optimize the bank's debt collection processes and improve overall recovery rates. This role involves analyzing current operations, identifying areas for improvement, establishing key performance indicators (KPIs) and targets, and leading the implementation of enhanced strategies. The Consultant will also oversee team performance, provide guidance and training, and ensure compliance with relevant guidelines. This position requires a strong understanding of debt collection best practices, data-driven decision-making, and the ability to effectively collaborate with internal and external stakeholders.Key Responsibilities:• Strategic Development & Implementation: o Develop and implement comprehensive debt collection strategies to achieve and exceed monthly collection targets.o Analyze performance data and feedback to adapt and refine collection strategies for optimal results.o Identify and implement process improvements within the collection department to enhance efficiency and effectiveness.o Establish and monitor Key Performance Indicators (KPIs) for collection teams and individual collectors.o Define clear financial and non-financial targets for all collection staff.• Operational Oversight & Team Leadership: o Supervise and manage all collection and recovery activities, ensuring timely allocation of accounts.o Conduct regular portfolio reviews with Team Leaders to monitor performance and identify areas for support.o Provide guidance and support to collection teams to ensure they meet their targets.• Talent Management & Development: o Participate in the hiring and training of new collection staff.o Develop and implement strategies to ensure a high retention rate and the development of new hires into performing collectors.o Ensure timely and relevant training is provided to all collection staff .• Stakeholder Management & Reporting: o Coordinate with clients regarding account allocations, feedback, and settlement negotiations.o Manage the process of sending self-audit checklists to clients o Conduct Service Quality Assurance (SQA) audits with clients o Collaborate effectively with internal departments to ensure smooth operations.o Provide regular and accurate reports on all collection activities and recovery metrics to the CEO.o Handle legal queries related to collections in coordination with the legal advisor.• Compliance & Quality Assurance: o Maintain high standards of service quality in all interactions with clients and borrowers.Eligibility Criteria: 10-15 years of experience in Debt Collection with a financial institutionArabic Speaking (desirable but not mandatory)

Posted a year ago

Position: Business Analyst – Digital Banking & Mobile JourneysLocation: Riyadh, KSA.Employment Type: Full-timeExperience Required: 8+ yearsIndustry: Financial Technology (FinTech), Digital BankingRole Overview:We are looking for a highly skilled Business Analyst (BA) with deep expertise in mobile interfaces, digital banking, and financial technology. The ideal candidate will have a strong understanding of user journeys, customer onboarding, and transactional experiences within digital banking ecosystems. This role requires a blend of analytical thinking, UX awareness, and fintech product knowledge to bridge business needs with technology solutions.Key Responsibilities:1. Business Analysis & Digital Journey Optimization  •  Analyze, document, and refine end-to-end mobile banking user journeys to enhance customer experience and drive adoption.  •  Identify pain points and friction areas in mobile banking flows, including onboarding, payments, lending, and card management.  •  Collaborate with product managers, designers, and engineering teams to translate business needs into functional requirements.  •  Conduct competitive benchmarking and identify best practices in mobile banking experiences.2. Mobile UX & Interface Expertise  •  Work closely with UX/UI designers to ensure seamless, intuitive, and user-centric mobile experiences.  •  Define requirements for mobile app interfaces, navigation flows, and micro-interactions that improve engagement and usability.  •  Conduct usability testing and analyze customer feedback to iterate on mobile journey improvements.3. FinTech & Regulatory Compliance Understanding  •  Strong knowledge of banking regulations, compliance (e.g., SAMA, DIFC, FCA), KYC, AML, and Open Banking.  •  Ensure that all digital journeys align with compliance, risk, and security frameworks for financial institutions.  •  Work with technical teams to integrate APIs, third-party fintech solutions, and payment gateways.4. Data-Driven Decision Making & Performance Monitoring  •  Define key KPIs for digital journeys and track performance metrics such as conversion rates, drop-offs, and engagement.  •  Utilize analytics tools (Google Analytics, Mixpanel, AppDynamics) to extract insights and recommend optimizations.  •  Work with data teams to enable personalized banking experiences through behavioral analytics and AI-driven insights.5. Stakeholder Collaboration & Agile Delivery  •  Act as a bridge between business, product, design, and development teams to ensure smooth execution of digital banking initiatives.  •  Work in an Agile/Scrum environment, writing user stories, acceptance criteria, and ensuring backlog refinement.  •  Conduct workshops and training sessions for internal teams on digital banking best practices.Key Requirements:Experience & Skills:  •  8+ years of experience as a Business Analyst in fintech, banking, or a related digital domain.  •  Proven expertise in mobile app user journeys, interfaces, and customer experience strategies.  •  Deep understanding of digital banking products such as credit cards, loans, payments, remittances, and wealth management.  •  Strong knowledge of financial technology trends, including embedded finance, open banking, BNPL, and AI-driven banking.  •  Ability to define and optimize customer onboarding flows, KYC verification, and self-service experiences.  •  Experience working with API-based banking architectures, payment integrations, and third-party fintech services.  •  Proficiency in JIRA, Confluence, Figma, Miro, Google Analytics, Mixpanel, or similar tools.Soft Skills:  •  Strong analytical and problem-solving skills with a keen eye for optimizing user journeys.  •  Excellent communication and stakeholder management abilities.  •  Detail-oriented with a structured approach to documentation, workflows, and business cases.  •  Agile mindset with experience working in fast-paced, cross-functional teams.Nice to Have (Bonus):  •  Experience in Conversational AI/NLP-driven banking interfaces.  •  Knowledge of Personal Financial Management (PFM) and AI-driven insights in banking apps.  •  Prior experience in Neo-banking, Challenger Banks, or Digital Wallets.Why Join Us?  •  Be part of an innovative fintech team shaping the future of digital banking.  •  Work on high-impact digital banking products that enhance customer experience.  •  Exposure to cutting-edge fintech solutions, AI-driven banking, and Open Banking initiatives.  •  Competitive salary, benefits, and a dynamic work environment.

Posted a year ago

Position: Senior PowerApps DeveloperLocation: Onsite – Abu Dhabi (Client Site)Employment Type: 1-Year ContractExperience Level: 8+ yearsRole Overview:We are seeking a Senior PowerApps Developer with extensive experience in Microsoft Power Platform, .NET development, and Azure Cloud services. This role requires a hands-on expert who can design, develop, and manage enterprise-grade PowerApps solutions, integrating them with backend systems using .NET and Azure services. The candidate will work onsite at our client’s location in Abu Dhabi for a one-year contract.Key Responsibilities: • PowerApps Development: • Design, develop, and deploy canvas apps, model-driven apps, and Power Automate workflows. • Customize PowerApps using Power Fx, JavaScript, and TypeScript. • Integrate PowerApps with Dataverse, SharePoint, SQL Server, and external APIs. • .NET Development: • Develop and maintain custom connectors, plugins, and integrations using C# and .NET Core. • Build and manage RESTful APIs, microservices, and backend services for PowerApps solutions. • Ensure optimized performance and scalability of custom-built applications. • Azure Cloud Management: • Deploy and manage PowerApps solutions on Azure using services like Azure Functions, Azure Logic Apps, App Services, and Azure API Management. • Implement Azure security best practices, identity & access management (Azure AD), and compliance measures. • Monitor application performance, logging, and troubleshooting using Azure Monitor, Application Insights, and Log Analytics. • System Integration & Data Management: • Integrate PowerApps solutions with various third-party applications via REST APIs, Graph API, and Azure Service Bus. • Ensure efficient data modeling and optimization for PowerApps using SQL, Dataverse, and cloud storage. • Implement data security, governance, and compliance measures within Power Platform and Azure. • Collaboration & Best Practices: • Work closely with business analysts, UX/UI designers, and stakeholders to translate business needs into technical solutions. • Enforce best practices in Power Platform governance, ALM (Application Lifecycle Management), and CI/CD pipelines. • Document technical designs, workflows, and system integrations.Required Skills & Qualifications: • 8+ years of experience in PowerApps, Power Automate, and Power Platform. • Strong proficiency in .NET Core, C#, and REST API development. • Hands-on experience with Azure services, including Azure Functions, Logic Apps, App Services, and API Management. • Expertise in Dataverse, SharePoint, SQL Server, and cloud data management. • Experience in Power Platform ALM, governance, and security best practices.

Posted a year ago

We are hiring a Subject Matter Expert in Fleet Financing (Corporate Banking), for one of our clients- a leading bank in Riyadh, Saudi Arabia. THIS IS A SHORT TERM CONSULTANCY ASSIGNMENT WITH A 3-4 MONTHS DURATION. ONLY CANDIDATES AVAILABLE FOR IMMEDIATE JOINING WILL BE SHORTLISTED. Financial Structuring & Analysis:• Design and implement structured fleet financing solutions that align with business needs• Financial modeling, risk assessment, and portfolio management• Exhibit strong understanding of depreciation models and asset lifecycle financingCredit Risk & Portfolio Management:• Credit evaluation and risk assessment for fleet and asset financing• Analyze balance sheets, cash flows, and credit reports of SMEs and corporates• Mitigate loan defaults and non-performing assets in fleet financingProduct Development & Innovation:• Create and enhance fleet leasing and asset-backed financing products• Understanding of digital banking innovations in fleet financingLegal & Contract Management:• Establish leasing contracts, loan agreements, and collateral structuring for asset-based lending• Negotiate contracts with dealerships, suppliers, and leasing companiesBusiness & Leadership Skills:Strategic Thinking & Business Development:• Ability to drive growth strategies and expand the fleet financing portfolio• Strong market analysis skills to identify business opportunities and partnerships with fleet operators, rental companies, and logistics firmsTeam Building and Management:• Strong ability to support team in managing and expanding relationships with corporate clients, auto dealers, and government entities

Posted a year ago