As a Receptionist, you will hold a pivotal position in delivering exceptional service and support to our residents. Your foremost duty will be to anticipate and cater to their needs, enriching their living experience and guaranteeing utmost satisfaction. Your dedication will contribute significantly to crafting memorable and delightful moments for our residents within their home environment.· Greet guests and residents warmly, offering a personalized welcome and assistance upon arrival.· Provide information about residency/hotel amenities, local attractions, dining options, transportation services, and other relevant information.· Handle residents inquiries, requests, and special needs promptly and professionally, demonstrating a proactive and attentive approach to customer service.· Coordinate transportation services, including arranging taxis, limousines, and car rentals, and providing directions and recommendations for guests' convenience.· Maintain a vigilant presence in public areas, monitoring residents and visitors activity and ensuring the safety and security of guests, residents, and their belongings.· Respond promptly to emergency situations, following SSG established protocols and procedures to ensure the well-being of all individuals on the premises.· Build and maintain positive relationships with guests and residents, addressing their needs, concerns, and inquiries with professionalism and courtesy.· Handle residents feedback and complaints effectively, taking appropriate action to resolve issues and ensure residents satisfaction.· Assist with administrative tasks such as answering phones, taking messages, and handling mail and package deliveries.· Lead and support colleagues in the achievement of operational and service delivery targets· Ensure the implementation of the Concierge policies, processes, templates, procedures and formats in order to improve the quality of Receptionist“best practices”.· Maintain accurate records of residents interactions, requests, and services provided, ensuring thorough documentation and follow-up as necessary.· Maintain and follow up on daily log report of activities, occurrences and incidents.· Reporting breaches of Community Rules and following escalation procedures

As a Concierge, you will hold a pivotal position in delivering exceptional service and support to our residents. Your foremost duty will be to anticipate and cater to their needs, enriching their living experience and guaranteeing utmost satisfaction. Your dedication will contribute significantly to crafting memorable and delightful moments for our residents within their home environment.· Greet guests and residents warmly, offering a personalized welcome and assistance upon arrival.· Provide information about residency/hotel amenities, local attractions, dining options, transportation services, and other relevant information.· Handle residents inquiries, requests, and special needs promptly and professionally, demonstrating a proactive and attentive approach to customer service.· Coordinate transportation services, including arranging taxis, limousines, and car rentals, and providing directions and recommendations for guests' convenience.· Maintain a vigilant presence in public areas, monitoring residents and visitors activity and ensuring the safety and security of guests, residents, and their belongings.· Respond promptly to emergency situations, following SSG established protocols and procedures to ensure the well-being of all individuals on the premises.· Build and maintain positive relationships with guests and residents, addressing their needs, concerns, and inquiries with professionalism and courtesy.· Handle residents feedback and complaints effectively, taking appropriate action to resolve issues and ensure residents satisfaction.· Assist with administrative tasks such as answering phones, taking messages, and handling mail and package deliveries.· Lead and support colleagues in the achievement of operational and service delivery targets· Ensure the implementation of the Concierge policies, processes, templates, procedures and formats in order to improve the quality of Concierge “best practices”.· Maintain accurate records of residents interactions, requests, and services provided, ensuring thorough documentation and follow-up as necessary.· Maintain and follow up on daily log report of activities, occurrences and incidents.· Reporting breaches of Community Rules and following escalation procedures

You will be responsible for constructing, installing, repairing, and maintaining various wooden structures and fixtures within our clients' buildings. Your role is essential in ensuring the safety, functionality, and aesthetics of interior and exterior carpentry work to meet client requirements and enhance the overall appearance of the facilities.

As a Sales and Customer Service Manager, you will lead the sales and customer service teams. The ideal candidate will be responsible for achieving sales targets, managing the day-to-day operations of the call center, and ensuring excellent customer service. The Sales and Customer Service Manager will play a crucial role in developing and implementing strategies to maximize sales and enhance customer satisfaction.Sales Leadership:Develop and implement effective sales strategies to achieve revenue and growth targets.Lead, motivate, and mentor the sales team to meet and exceed performance goals.Conduct regular sales meetings, performance reviews, and provide constructive feedback to enhance team productivity.Call Center Operations:Oversee the daily operations of the call center, ensuring efficient and high-quality customer service.Monitor call metrics, analyze data, and implement improvements to enhance call center performance.Develop and maintain standard operating procedures (SOPs) for call center processes.Call listening and quality checks.Running tests about the product knowledge, KPIs…etc.Team Management:Recruit, train, and onboard new team members.Foster a positive and collaborative team culture.Set clear performance expectations and provide ongoing coaching and support.Customer Satisfaction:Implement strategies to improve customer satisfaction and loyalty.Address customer concerns and escalations promptly and effectively.Analyze customer feedback to identify areas for improvement in products or services.Reporting and Analysis:Prepare regular reports on sales performance, call center metrics, and other relevant KPIs.Use data-driven insights to make informed decisions and drive continuous improvement.

As a Building Surveyor, you will play a critical role in ensuring the quality and compliance of our clients' properties. You will be responsible for identifying and documenting any defects or issues during the construction or handover phase of projects. Your attention to detail and thorough understanding of construction standards will be essential in ensuring that properties meet regulatory requirements and client specifications.· Conduct thorough inspections of properties during the construction or handover phase.· Identify and document any defects, deficiencies, or deviations from specifications.· Collaborate with project managers, contractors, and other stakeholders to address and rectify identified issues.· Maintain detailed records of inspection findings, including photographs and written reports.· Ensure that all work complies with relevant regulations, codes, and standards.· Provide feedback and recommendations to improve construction processes and quality control measures.· Participate in regular meetings with project teams to discuss progress and issues.· Follow up on corrective actions and verify that deficiencies have been adequately addressed.· Communicate effectively with clients to address any concerns or questions regarding property quality.· Stay updated on industry best practices and emerging trends in construction and facility management.