Responsibilities:Handle incoming requests from customers and ensure prompt and thorough issue resolution.Provide high-quality service and support to customers.Resolve customer complaints through phone, email, mail, or social media.Compile and generate reports related to customer service surveys.Assist with order placement, refunds, and exchanges.Attempt to persuade customers to reconsider cancellations.Compile reports on overall customer satisfaction.Organize annual and emergency leaves with the client.Send letters of condolence or congratulatory messages to clients.Continuously evaluate and identify opportunities for process improvements that enhance the customer experience.