1. Technical Service Management• Perform on-site installations, calibrations, maintenance, and troubleshooting ofScentroid’s air quality and odor monitoring systems.• Manage fieldwork logistics, ensuring high service quality and compliance withEN13725 and other applicable standards.• Provide technical reports and documentation following field service activities.2. Workforce Coordination• Organize and assign tasks to the technician team (2–4 technicians depending onphase).• Plan resources effectively to meet customer commitments and optimize serviceefficiency.• Ensure technicians receive regular training and stay current with Scentroidprotocols and technologies.3. Sales and Client Engagement• Support the sales team during customer consultations, providing technical insightsand solution recommendations.• Attend customer meetings and site assessments with the Branch Manager or SalesRepresentatives.• Provide pre-sales technical input and help configure solutions tailored to clientneeds.4. Laboratory Support• Supervise or assist with the operations of the EN13725-certified odor laboratory,including sample preparation and instrument validation.• Collaborate with Scentroid Canada’s Remote Odor Consultant for specialized odoranalysis.• Uphold quality assurance processes and ensure lab work complies withinternational standards.5. Training and Knowledge Transfer• Train clients and distributors on equipment usage, maintenance, and softwareplatforms such as SIMS3.• Conduct workshops or assist in delivering certified training programs tomunicipalities and regulators.6. Continuous Improvement and Reporting• Monitor service KPIs, such as client satisfaction, service turnaround time, and first-time fix rate.• Identify process improvements and recommend new tools or workflows.• Submit service and performance reports to the Branch Manager on a monthly basis.