Manage and resolve member inquiries, complaints, and issues via phone, email, and chat, ensuring exceptional customer service and satisfaction.Process membership applications, renewals, and cancellations accurately and efficiently, maintaining meticulous records.Develop and implement strategies to increase membership acquisition and retention rates through targeted outreach and engagement.Analyze membership data to identify trends, opportunities, and areas for improvement in membership programs.

Negotiate and secure the best possible pricing and terms with suppliers, driving cost savings and value for the company.Develop and implement strategic sourcing plans aligned with business objectives, identifying opportunities to optimize the supply chain.Manage supplier relationships, ensuring performance meets quality, delivery, and service level agreements and proactively address any issues.Analyze market trends and economic forecasts to anticipate price fluctuations and proactively mitigate supply chain risks.