Job Type
Full-time
Work Type
On-Site
Location
Abu Dhabi, UAE
Experience
3 - 8 years
- Handle a high volume of inbound and outbound calls, addressing customer inquiries with efficiency and accuracy, aiming for first-call resolution.
- Provide exceptional customer service by actively listening, empathizing with customer concerns, and offering tailored solutions to resolve issues effectively.
- Identify and assess customer needs to provide appropriate product or service recommendations, enhancing customer satisfaction and potential sales opportunities.
- Follow communication scripts and guidelines diligently, while also demonstrating the ability to adapt and personalize interactions based on individual customer needs.
- Accurately document all customer interactions, including details of inquiries, complaints, and resolutions, in the CRM system for comprehensive record-keeping.