Handle a high volume of inbound and outbound calls, addressing customer inquiries with efficiency and accuracy, aiming for first-call resolution.
Provide exceptional customer service by actively listening, empathizing with customer concerns, and offering tailored solutions to resolve issues effectively.
Identify and assess customer needs to provide appropriate product or service recommendations, enhancing customer satisfaction and potential sales opportunities.
Follow communication scripts and guidelines diligently, while also demonstrating the ability to adapt and personalize interactions based on individual customer needs.
Accurately document all customer interactions, including details of inquiries, complaints, and resolutions, in the CRM system for comprehensive record-keeping.
