Oversee the meticulous preparation of the annual revenue and expenditure budget, ensuring alignment with organizational strategic goals and financial targets.Direct the analysis of financial performance, identifying key variances and providing insightful recommendations for corrective actions and improved efficiency.Lead the timely and accurate processing of all revenue and expenditure transactions, ensuring compliance with accounting standards and internal controls.Manage the reconciliation of bank statements, accounts, and other financial records, resolving discrepancies and maintaining data integrity.Supervise the preparation of financial reports, including monthly, quarterly, and annual statements, offering clear and concise financial insights.

Draft, review, and negotiate complex commercial contracts, ensuring compliance with UAE laws and regulations and protecting the company's interests.Provide legal counsel on a wide range of matters, including corporate governance, intellectual property, and employment law, offering practical and strategic advice.Manage and oversee litigation, arbitration, and dispute resolution processes, collaborating with external counsel and representing the company's interests effectively.Conduct legal research and analysis, staying abreast of changes in UAE legislation and case law to advise on potential impacts.Develop and implement legal policies and procedures, ensuring adherence to best practices and minimizing legal risks.

Orchestrate project documentation, ensuring meticulous version control and easy accessibility for all stakeholders.Proactively manage project schedules and deadlines, identifying and mitigating potential delays to keep projects on track.Efficiently handle project communications, including meeting scheduling, minutes, and distribution of critical information.Administer project budgets and expenses, tracking financial performance and flagging discrepancies promptly.Coordinate resource allocation, ensuring the right team members are assigned to tasks, maximizing productivity.Assist in risk management by identifying potential issues and helping to develop mitigation strategies.

Develop and implement a comprehensive information security strategy aligned with business objectives, proactively mitigating emerging threats.Develop and implement a comprehensive information security strategy aligned with the organization's business objectives and regulatory requirements, ensuring a proactive defense posture.Lead and manage the information security team, providing mentorship, guidance, and performance evaluations to foster a high-performing and motivated team.Oversee the development and enforcement of information security policies, standards, and procedures, ensuring compliance with industry best practices and legal mandates.Manage and mitigate information security risks through regular risk assessments, vulnerability management, and incident response planning, minimizing potential threats.

Conduct organizational needs assessments to identify gaps and opportunities for improvement within the company structure and culture.Design and implement tailored organizational development interventions, such as training programs and team-building workshops, to address identified needs.Facilitate change management processes, guiding employees through transitions and fostering a culture of adaptability.Develop and maintain organizational development policies and procedures, ensuring compliance and best practices.Evaluate the effectiveness of OD initiatives through data analysis and feedback collection, ensuring alignment with strategic goals.

▪ Review consumer and small business complaints that have not been resolved by the Licensed Financial Institutions. ▪ Identify major issues and explore where additional information from complainants, Licensed Financial Institutions and third parties is required. ▪ Support with resolving financial complaints fairly and efficiently using casework review and evaluation skills. ▪ Understand the complaints registered by the consumers and support the team to devise a potential solution to the consumer complaint. ▪ Assess the complaints and register the eligible complaints on the complaints management system. ▪ Leverage the understanding of Licensed Financial Institutions’ products, operations and systems in resolution of complaints. ▪ Interpret the relevant CBUAE laws and regulations to be able to better resolve consumer complaints. ▪ Manage the development and implementation of effective avenues such as online complaints management systems and a call-center for consumers to seek redressal to issues and concerns. ▪ Identify improvement opportunities in the complaints resolution processes and escalate issues through relevant channels when appropriate. Self-Management Responsibilities ▪ Defines performance goals at the start of the year in discussion with the reporting manager and ensures that the goals are achieved during the course of the year ▪ Identifies the training and development requirements for self and agrees on them with the reporting manager to ensure that the required trainings are arranged and attended 2

To be polite and helpful when dealing with customer queries or complaints - referring them to DM/ SM/SO when necessary.Support in maintenance of stock through continuous management of stock levels and availability on floor through inward, outward and stock replenishment functions. Where stock room stock levels are low, must inform DM/SM/SO.Receiving and verifying merchandise shipment quality and quantity along with unpacking and categorizing assistance.Sorting, tagging and placing products onto racks, shelves and mannequins as per company standards.Operates tills, accepting cash, credit cards and vouchers. Ensure that billing counters always has enough carry bags, stationery, audit rolls and wrapping paper at the till point.Assisting in price and discount checks, exchange/return product availability. Trial room management as per customer traffic.Must have at least passed SSC or possess equivalent qualifications.

Analyze complex financial data, legal documents, and regulatory guidelines to determine the validity of appeals and identify any procedural errors.Conduct thorough investigations, including interviewing relevant parties and examining supporting documentation, to gather all necessary information.Review and assess appeals related to financial crime investigations, ensuring a fair and impartial evaluation of the facts and evidence presented.Prepare detailed written reports summarizing the findings, analysis, and recommendations for each appeal, ensuring clarity and accuracy.

Brand Architecture Development:•    Design and enforce comprehensive brand guidelines covering print/digital media, environmental graphics, and metaverse-ready assets•    Implement AI-assisted design systems for rapid prototyping of recruitment materials (prospectuses, virtual campus tours)•    Conduct bi-annual brand perception audits using eye-tracking software and heatmap analyticsCross-Platform Design Leadership:•    Oversee annual projects including interactive institutional catalogue, handbooks, annual reports, brochures, digital channel designs for web, social and 3-D collateral including AR/VR campus tours.•    Manage UX/UI design for student portals and mobile apps, ensuring complianceTeam Management & Innovation:•    Mentor designer in emerging tools (Adobe Firefly, Figma AI, Blender)•    Manage annual budgets for design software/licenses and prototyping hardwareStakeholder Collaboration:•    Partner with academic departments to visualize complex research through infographics and data animations•    Coordinate with UAE's National Media Council on cultural appropriateness of visual materials•    Align with ADEK's Emiratization goals through inclusive design practicesTechnology Integration:•    Lead migration to cloud-based design systems (Adobe Creative Cloud Teams) with version control•    Implement AI-powered asset management for digital files•    Develop design templates compliant with UAE's Arabic/English bilingual requirements

STRATEGIC:▪ Ensure adherence to ethical principles and maintain neutrality throughout the case management process. ▪ Analyze case management trends and compile statistical data on case types and resolutions to identify areas for improvement.▪ Recommend changes to enhance the efficiency and effectiveness of case management processes to senior management.OPERATIONAL:▪ Estimate and collect judicial fees prescribed for lawsuits, ensuring accurate assessment and compliance with financial regulations.▪ Register cases in the designated register (electronically or manually), ensuring all necessary information is documented according to approved procedures.▪ Prepare and submit judicial notices (notices of claim) in accordance with legal procedures, ensuring prompt notification of defendants.▪ Notify defendants of their obligation to submit a reply memorandum within 5 working days and follow up on receipt.

Manage and maintain accurate minutes of all committee meetings, ensuring timely distribution and adherence to established protocols.Coordinate the scheduling of meetings, including logistics, agenda preparation, and distribution of relevant materials, ensuring all members are well-informed.Maintain organized records of committee decisions, actions, and follow-up items, ensuring easy access and retrieval for all stakeholders.Serve as the primary point of contact for committee members, providing support, guidance, and information as needed, fostering effective communication.

Provide individualized counseling sessions to students, addressing academic, personal, and social challenges through active listening and tailored guidance.Conduct comprehensive needs assessments to identify students' specific needs and develop personalized support plans to facilitate their overall well-being and success.Collaborate with faculty and staff to address student concerns, ensuring a coordinated approach to student support and promoting a holistic approach.Maintain confidential student records and documentation, adhering to ethical guidelines and privacy regulations while ensuring data integrity.Facilitate workshops and group sessions on topics such as stress management, time management, and study skills, fostering a supportive learning environment.

Audit & Internal ControlsPlan and execute periodic internal audits to assess the effectiveness of financial, operational, and academic controls.Evaluate internal processes for potential risks, inefficiencies, and compliance gaps; recommend improvements.Collaborate with academic and administrative units to ensure audit findings are addressed and corrective actions implemented.Risk ManagementSupport the development and implementation of the institution’s Enterprise Risk Management (ERM) framework.Maintain a risk register and assist departments in identifying, assessing, and mitigating key risks.Prepare risk reports and dashboards for senior leadership and the Executive Committee, highlighting trends and emerging issues.Regulatory & Policy ComplianceMonitor adherence to institutional policies, UAE education regulations and international standards.Conduct compliance assessments and assist departments in preparing for external audits or regulatory reviews.Ensure documentation and reporting requirements are met for accreditation, quality assurance, and legal compliance.

Core ResponsibilitiesLEGAL AND REGULATORY KNOWLEDGE:Experience in financial and insurance laws: Knowledge of legal frameworks and regulations governing appeals, compliance, or grievance processes.Experience in dispute resolution: Familiarity with mediation, arbitration, or conflict resolution.Identify and manage legal risks of Sanadak, and develop and deploy effective legal risk management strategies and controls.Lead the provision of legal advice to management and staff in all areas of the Sanadak’ activities and in providing solutions to legal problems, constraints, risks, options, consequences and approaches, preparing legal opinions, legal advices and briefs.Develop and implement legal strategies, policies, and procedures to ensure compliance with applicable laws and regulations.Establishing and maintaining effective legal processes to ensure the timely delivery of all required business documentation and foster the development of appropriate forms of standardized documentation.Review and negotiate contracts, agreements, and other legal documents to protect the company's interests.Undertaking internal legal compliance audits and ensuring recommendations are disseminated and implemented.Manage and oversee the company's litigation matters, including working with external counsel when necessary.Provide strategic oversight of legal issues relating to the business, including subject matter expert advice in relation to thematic reviews, forthcoming industry issues, best practice sharing and standardised procedures and governance mattersConduct legal research and analysis to stay updated on changes in laws and regulations that may impact the company.Collaborate with other departments, such as HR and Finance, to ensure legal compliance in areas such as employment law and financial regulations.Advise on intellectual property matters, including trademarks, copyrights, and patents.Monitor and assess legal risks associated with the company's operations and provide proactive solutions to mitigate those risks.Oversee the company's corporate governance and ensure compliance with corporate laws and regulations.Representing the Sanadak internally and externally in negotiation, disputes, consultations and other proceedings that require legal representation.STRATEGIC & DECISION-MAKING:Quantitative and qualitative analysis: Ability to analyse and interpret evidence, data, reports that support or oppose appeals. This includes using data to make objective, well-reasoned decisions.Case review expertise: Ability to review and assess case files, documentation, and evidence for validity and compliance with policies.Understanding of institutional policies: In depth knowledge of the institution’s policies, procedures, and bylaws, ensuring the committee’s decisions align with them.Expertise in policy writing / revision: Familiarity with drafting, reviewing, or revising policies related to appeals or grievances, ensuring they are fair and legally sound.Expertise in financial and insurance industry compliance.Foster environment of values of natural justice, neutrality and objectivity regarding the complaints being appealed.Oversee the appeals process from the initial receipt of escalation to the final decision, while ensuring that it is fair, transparent and ethical standards.Report to the CEO & MD in case of any critical concerns or developments.Keep committees informed of emerging trends regulations and laws.PEOPLE DEVELOPMENT:Lead, direct and motivate the employees, ensuring that the overall objectives are met.Coach employees by clearly stating work standards and expectations, setting objectives, providing regular feedback, and identifying development needs.Monitor, direct, guide and direct employees during daily operations.Provide clear top-down communication to employees and provide bottom-up feedback to the senior management.PEOPLE MANAGEMENT RESPONSIBILITIES:Provide leadership and direction to direct reports towards the achievement of KPIs.Guide and motivate direct reports to enhance performance and produce quality work, and ensure that they are continuously developing for higher level roles.Prepare performance evaluation and appraisal reports of direct reports to assess subordinate’s productivity and progress and identify training needs.

Design and implement learning and development strategies aligned with the organization’s goalsConduct training needs analysis and recommend appropriate learning solutions Develop and manage training programs, workshops, and e-learning platformsEvaluate training effectiveness and provide performance improvement recommendationsCollaborate with department heads and HR to address capability gapsEnsure compliance with relevant policies and regulatory frameworks related to L&D Track learning metrics and prepare regular reports for senior leadership

Handle a high volume of inbound and outbound calls, addressing customer inquiries with efficiency and accuracy, aiming for first-call resolution.Provide exceptional customer service by actively listening, empathizing with customer concerns, and offering tailored solutions to resolve issues effectively.Identify and assess customer needs to provide appropriate product or service recommendations, enhancing customer satisfaction and potential sales opportunities.Follow communication scripts and guidelines diligently, while also demonstrating the ability to adapt and personalize interactions based on individual customer needs.Accurately document all customer interactions, including details of inquiries, complaints, and resolutions, in the CRM system for comprehensive record-keeping.

Continuously scan the designated water area, proactively identifying potential hazards and swimmers in distress, ensuring immediate response.Enforce all pool rules and regulations firmly, yet politely, to maintain a safe and orderly aquatic environment.Provide immediate and effective first aid and CPR when necessary, staying calm and composed during emergencies.Monitor water clarity and quality, reporting any issues to the supervisor to maintain a healthy and safe swimming environment.Assist with pool maintenance tasks, including cleaning and chemical testing, to ensure optimal water conditions.

Key Responsibilities:Network Infrastructure & Operations:Design, deploy, and maintain LAN, WAN, WLAN, and VPN networks across multiple locations.Configure, manage, and troubleshoot network devices including routers, switches, firewalls, and load balancers.Ensure network security, performance optimization, and scalability to support business needs.Monitor network performance using tools such as SolarWinds, PRTG, or equivalent.Manage IP addressing, VLAN configuration, and QoS policies.Collaborate with system administrators and application teams to ensure seamless network connectivity.VoIP Implementation & Support:Design, implement, and manage VoIP solutions including call routing, SIP trunking, and call center integration.Administer and troubleshoot IP Telephony systems (e.g., Cisco Call Manager, Avaya, Asterisk, or Microsoft Teams Voice).Ensure QoS and latency optimization for voice and video traffic.Perform upgrades, patch management, and capacity planning for VoIP systems.Security & Compliance:Implement and maintain network security protocols, including firewalls, ACLs, VPNs, and IDS/IPS systems.Conduct regular network audits and vulnerability assessments.Ensure compliance with internal IT security policies and external standards.Documentation & Continuous Improvement:Maintain detailed documentation of network architecture, configurations, and change logs.Evaluate and recommend emerging technologies to enhance network efficiency.Provide mentorship and technical guidance to junior network engineers.

Design, implement, and maintain complex infrastructure solutions, including cloud, on-premise, and hybrid environments, ensuring high availability and performance.Proactively monitor and optimize infrastructure performance, identifying and resolving bottlenecks, and implementing performance tuning strategies.Lead and participate in infrastructure projects, from initial planning and design to implementation, testing, and deployment, adhering to best practices and security standards.Develop and maintain infrastructure documentation, including architecture diagrams, configuration guides, and operational procedures, ensuring accuracy and completeness.

The client provides a complaint resolution mechanism to the consumers of Licensed Financial Institutions (LFIs) and Insurance Companies.As a Consumer Happiness Officer, you will be on the front line of our Customer Happiness Centre to provide best-in-class customer service.You will be committed to helping consumers with their inquiries and directing them to the right support to help resolve their complaints against LFIs and/or Insurance Companies in a fair, efficient, and timely manner

Draft, review, and negotiate complex contracts to ensure compliance with legal standards and protect the company’s interests.Provide timely legal advice on corporate governance, compliance issues, and regulatory matters affecting the organization.Conduct thorough legal research to support internal investigations and inform strategic business decisions.Collaborate with cross-functional teams to identify legal risks and develop proactive solutions tailored to the business needs.Represent the company in legal proceedings, mediations, and negotiations, ensuring optimal outcomes for all parties involved.

Service Delivery: Support ARC operations to meet critical Service-Level Objectives (SLOs) and organizational goals.Signal Monitoring: Monitor and manage alarm signals from advanced fire and life safety detection systems using ARC technologies.Incident Response: Assess alarm signals to determine their nature and coordinate appropriate responses with emergency services.Communication: Maintain real-time communication with emergency responders, property owners, and stakeholders during incidents.Workflow Management: Manage operational workflows effectively for 24/7 monitoring services.Reporting: Develop detailed incident reports for documentation and future analysis.Strategic & Improvement FunctionsProcess Enhancement: Provide inputs for enhancing the efficiency of alarm monitoring and emergency response systems.Data Analysis: Analyze alarm data trends to improve system efficiency and reduce false alarms.Optimization: Collaborate with cross-functional teams to optimize ARC operations using AI-powered analytics and business intelligence tools.Best Practices: Help implement best practices for ARC operations to enhance reliability and scalability.Strategic Input: Provide strategic inputs on improving ARC processes in line with organizational goals.Compliance & TechnologyIndustry Compliance: Ensure adherence to industry standards for alarm handling and response protocols.Cybersecurity: Ensure adherence to cybersecurity protocols within ARC systems to protect sensitive data.Technology Awareness: Keep abreast of relevant emerging technologies (e.g., IoT devices, edge computing solutions, and converged security systems).

Team leadership: Manage, guide, and supervise the marketing team, assigning projects and ensuring goals are met.Budget management: Create and oversee the marketing budget, allocating resources across various channels and campaigns.Market research: Analyze market trends, identify target audiences, and conduct competitor research to inform strategy.Campaign management: Lead the creation and execution of marketing campaigns across all channels, including digital, print, and events.Cross-functional collaboration: Work with other departments, such as sales and product development, to ensure consistent messaging and achieve company goals.Brand management: Oversee brand positioning, ensuring consistent messaging and a positive brand image.Performance analysis: Track and analyze key performance indicators (KPIs) to measure campaign success and adjust plans as needed.Strategic planning: Develop and execute comprehensive marketing strategies and annual plans to align with business objectives.

Lead and oversee all legal matters, providing expert counsel on complex business transactions and strategic initiatives.Develop and implement legal strategies to mitigate risks and ensure compliance with all applicable laws and regulations across all business verticals.Manage and mentor the legal team, fostering a collaborative and high-performing environment focused on continuous professional development.Negotiate and draft critical contracts, agreements, and legal documents, ensuring favorable terms and protecting the company's interests.

Collect samples of water and other Material related to water quality as required According to technical requirements.Ensure proper sampling techniques to maintain sample integrity and prevent contamination.Label and document details of collected samples accurately for traceability.Conduct Chlorine Test onsite on collected samples following established protocols and procedures and record test results, ensuring.Maintain and update laboratory logs, databases, and records