Provide prompt and effective technical support to real estate professionals, addressing hardware, software, and network issues to minimize downtime and maximize productivity.
Troubleshoot and resolve IT-related problems, including but not limited to, computer systems, printers, scanners, and mobile devices, ensuring smooth operations across all departments.
Administer and maintain the company's IT infrastructure, including servers, networks, and cloud services, to guarantee optimal performance, security, and availability of resources.
Manage user accounts, permissions, and access rights within the company's systems and applications, ensuring data security and compliance with company policies.
Install, configure, and maintain software applications and operating systems on employee workstations, providing necessary updates and patches to enhance security and functionality.
Monitor network performance and security, implementing proactive measures to identify and resolve potential threats and vulnerabilities, safeguarding sensitive company data.
Assist in the procurement of IT hardware and software, evaluating vendor offerings, and providing recommendations based on business needs and budget constraints.
Develop and maintain IT documentation, including user guides, troubleshooting procedures, and system configurations, to facilitate knowledge sharing and improve efficiency.
Provide training and support to end-users on IT-related topics, empowering them to utilize technology effectively and independently.
Collaborate with other IT team members and departments to implement new technologies, projects, and initiatives that support the company's strategic goals.
