System Maintenance: Regularly updating and maintaining computer systems, ensuring that all software and hardware are functioning correctly. This includes installing updates and patches, configuring new systems, and performing routine performance checks.
Troubleshooting: Diagnosing and resolving technical issues reported by staff members. This involves understanding a variety of issues, from network connectivity problems to software malfunctions and hardware failures.
Support: Providing technical support to all employees, which encompasses explaining complex technical information in a comprehensible manner to non-technical staff and ensuring they can use necessary technology effectively.
Network Management: Setting up and maintaining the organizations IT network, including managing servers, routers, switches, and other networking equipment and ensure network security and efficiency.
Data Security: Implementing and managing security protocols to protect against data breaches and cyber threats. This entails regular security audits, enforcing security policies, and educating staff on best practices.
Documentation: Keeping detailed records of configurations, installations, and fixes performed. Documentation helps with tracking issues, managing inventories, and training new staff.
